{"id":3774402,"url":"https://alion.io/job/pavago-collections-specialist-9","title":"Collections Specialist","company":{"id":1117,"name":"Pavago","domain":"pavago.co","url":"https://alion.io/company/pavago","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":204,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","CO","MX","CR"],"hiring_countries_total":4,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T22:39:38Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T20:48:36Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Collections Specialist\nAccounts Receivable | Payment Recovery | Outbound Collections | Remote\nPosition Type: Full-Time, Remote\nWorking Hours: U.S. Business Hours\nAbout the Role\nAt Pavago, one of our clients is hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.\nThis is a high-volume, outbound collections role where you’ll engage customers, resolve outstanding balances, and help maintain healthy cash flow through persistent follow-up and professional communication.\nYou’ll be responsible for managing overdue accounts from initial outreach through payment resolution while maintaining accurate documentation and delivering an excellent customer experience.\nIf you’re confident on the phone, resilient in challenging conversations, and motivated by achieving measurable results, this role is an excellent opportunity.\nWhat You’ll Own\nCollections & Payment Recovery\nMake 100+ outbound calls daily to customers with overdue accounts.\nFollow up consistently through phone calls and email until payment is received or resolved.\nNavigate gatekeepers to reach decision-makers responsible for payments.\nHandle objections professionally and negotiate payment commitments.\nMaintain strong follow-up discipline to reduce outstanding receivables.\nHelp protect company cash flow through timely collections.\nBilling Issues & Account Resolution\nInvestigate billing discrepancies and customer concerns.\nIdentify root causes of delayed payments.\nCoordinate with internal departments to resolve issues impacting collections.\nEnsure customers receive timely updates throughout the resolution process.\nEscalate complex issues when necessary.\nCRM Management & Documentation\nMaintain accurate records of all customer interactions within Salesforce or similar CRM platforms.\nDocument payment commitments, follow-up activities, and account status updates.\nTrack outstanding accounts and ensure no follow-up opportunities are missed.\nMaintain organized and audit-ready collection records.\nCustomer Communication\nCommunicate professionally and confidently with customers regarding overdue balances.\nProvide updates on payment status and issue resolution.\nBalance persistence with professionalism during difficult conversations.\nBuild positive customer relationships while achieving collection objectives.\nReporting & Process Improvement\nIdentify recurring issues affecting payment recovery.\nShare recommendations to improve collections processes and recovery rates.\nMaintain consistent reporting on collection activity and account status.\nSupport continuous improvement initiatives within the collections process.\nRequirements\nMust-Have Qualifications\nExperience\nProven experience in:\nCollections\nAccounts Receivable\nHigh-volume outbound calling\nPayment recovery\nComfortable making 100+ outbound calls per day.\nExperience managing multiple overdue accounts simultaneously.\nTechnical Skills\nExperience using CRM platforms such as Salesforce or similar systems.\nStrong objection-handling and negotiation skills.\nExcellent verbal and written English communication skills.\nHigh attention to detail and documentation accuracy.\nStrong organizational and time management abilities.\nAbility to work independently in a remote environment.\nNice-to-Have\nExperience collecting commercial or B2B accounts.\nBackground in financial services, accounting, or customer billing.\nExperience working with U.S.-based customers.\nFamiliarity with ERP, accounting, or billing systems.\nWhat Makes You a Strong Fit\nPersistent and committed to following up until resolution.\nConfident handling difficult conversations professionally.\nThrives in a high-volume, target-driven environment.\nStrong ownership mentality and accountability.\nExcellent communicator with strong negotiation skills.\nOrganized and disciplined with follow-up activities.\nWhat a Typical Day Looks Like\nReview overdue accounts and prioritize daily collection activities.\nMake outbound calls and send follow-up emails to customers.\nNegotiate payment commitments and resolve billing concerns.\nCoordinate internally to address payment-related issues.\nUpdate CRM records with detailed notes and next steps.\nMonitor payment commitments and continue follow-up activities.\nPrepare daily collection updates and performance reports.\nIn short: You are responsible for recovering outstanding payments, maintaining accurate account records, and helping protect company cash flow through proactive collections and professional customer communication.\nKey Metrics for Success (KPIs)\nDaily outbound call volume (100+ calls per day).\nNumber of payments collected and accounts resolved.\nFollow-up consistency and response times.\nAccuracy of CRM documentation and account records.\nReduction in outstanding accounts receivable.\nAchievement of collection targets and recovery goals.\nWhy Join Us?\nFully remote opportunity aligned with U.S. business hours.\nHigh-impact role supporting the company’s financial performance.\nPerformance-driven environment with clear expectations and measurable goals.\nOpportunity to develop negotiation, communication, and account management skills.\nCareer growth opportunities into Accounts Receivable, Credit & Collections, Finance Operations, or Team Leadership roles.\nInterview Process\nInitial Phone Screen\n Spark Hire Intro Video (3-5 minutes)\nClient Interview\nOffer & Onboarding\nWhat Happens After You Apply\nRight after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.\nInstead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.\nDon’t overthink it-you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.\nPlease keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.\nApply Now\nIf you’re a motivated Collections Specialist who thrives in high-volume outbound environments, enjoys resolving payment challenges, and is committed to delivering results through persistence and professionalism, we’d love to hear from you. Apply today and help drive healthy cash flow for a growing organization.","description_format":"text","description_chars":6534,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-11-04T22:39:38Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":32,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/pavago-collections-specialist-9","json_url":"https://alion.io/job/pavago-collections-specialist-9.json","meta":{"generated_at":"2026-11-10T22:27:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":159,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1117},"rest":"https://alion.io/mcp/rest/get_company?id=1117"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpavago-collections-specialist-9"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpavago-collections-specialist-9"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpavago-collections-specialist-9"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pavago-collections-specialist-9\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpavago-collections-specialist-9"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3774402}},{"tool":"search_jobs","arguments":{"company":"pavago.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3774402},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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