# Customer Service Rep

Position Type: Full-Time | Remote Working Hours: Monday-Friday, 8:00 AM-5:00 PM U.S. Central Time About the Role We are looking for a confident and customer-focused Customer Service Representative / Booking Coordinator to manage incoming customer inquiries and turn qualified leads into booked service appointments. This role is ideal for someone with experience supporting U.S.-based home service customers who knows how to communicate professionally, handle objections, follow up consistently, and confidently ask for the appointment. You will take ownership of each inquiry and ensure every customer receives a clear outcome. Key Responsibilities Customer Communication & Appointment Booking Answer inbound calls with warmth, confidence, and professionalism. Ask relevant questions to understand the customer's needs, confirm the service area, and identify the urgency of the request. Guide qualified customers toward booking an appointment and confidently ask for the appointment. Handle pricing questions and explain approved service-fee and upfront-pricing policies accurately. Lead Follow-Up Respond promptly to missed calls, voicemails, text messages, and online inquiries. Follow up consiste

- **Id**: 3758348
- **Url**: <https://alion.io/job/pavago-customer-service-rep>
- **Role**: Administrative
- **Role family**: Administrative
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: inferred
- **Hiring countries**: AR, MX, CR, HN, PE
- **Hiring countries total**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-04T17:39:58Z
- **Employer posted date**: 2026-11-04
- **Last verified at**: 2026-11-09T12:51:22Z
- **Board verified**: yes
- **Days open**: 4
- **Description format**: text
- **Description chars**: 3765
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Recruiting & Staffing, Employer of Record & PEO

## Company

- **Id**: 1117
- **Name**: Pavago
- **Domain**: pavago.co
- **Url**: <https://alion.io/company/pavago>
- **Is staffing agency**: no
- **Employer type**: staffing
- **Is intermediary**: no
- **Ats vendor**: Workable

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 204
- **Ghost share**: 0
- **Stale share**: 0.99
- **Repost share**: 0
- **Time to fill p50 days**: 32
- **Computed at**: 2026-11-09T06:03:00Z

## Remote working hours

- **Label**: CT
- **Utc offset min**: \-6
- **Utc offset max**: \-6

## Trust

- **Level**: ok
- **Days open**: 4

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: Spanish; Level: Advanced (C1); Optional: yes
- Language: English; Level: All levels; Optional: no

## Hiring locations

- **Argentina** — Iso: AR; Kind: country
- **Mexico** — Iso: MX; Kind: country
- **Costa Rica** — Iso: CR; Kind: country
- **Honduras** — Iso: HN; Kind: country
- **Peru** — Iso: PE; Kind: country

## Lifecycle

- Event: open; At: 2026-11-04T17:39:58Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 4
- **Expected fill days**: 32
- **Reasons**: conf:2, stale_co, velocity, win:early, comp:brand
- **Computed at**: 2026-11-09T06:03:00Z

---
[Page](https://alion.io/job/pavago-customer-service-rep) · [JSON](https://alion.io/job/pavago-customer-service-rep.json)

Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.