# Customer Service Representative

Customer Service Representative Position Type: Full-Time, Remote Working Hours: U.S Business Hours About the Role We’re looking for a friendly, organized, and customer-focused Customer Service Representative to support customers throughout their post-purchase experience, from production and shipping to delivery and installation. You’ll serve as the main point of contact for customer inquiries, providing timely updates, answering product and installation questions, coordinating with internal teams and shipping providers, and resolving order-related issues. The ideal candidate combines excellent communication skills with strong follow-through and a commitment to delivering a positive customer experience. What You’ll Own Customer Communication & Order Updates Keep customers informed about production progress, shipment tracking, delivery schedules, and installation instructions. Monitor shipments and notify customers on the expected delivery date. Respond to customer inquiries promptly and professionally. Follow up proactively to ensure customers know what to expect at every stage. Product Support & Installation Assistance Answer product and installation questions using available resou

- **Id**: 4289485
- **Url**: <https://alion.io/job/pavago-customer-service-representative-23>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: inferred
- **Hiring countries**: AR, BR, CO, MX, CR
- **Hiring countries total**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-13T22:47:08Z
- **Employer posted date**: 2026-11-13
- **Last verified at**: 2026-11-13T22:47:08Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4332
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Recruiting & Staffing, Employer of Record & PEO

## Company

- **Id**: 1117
- **Name**: Pavago
- **Domain**: pavago.co
- **Url**: <https://alion.io/company/pavago>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: staffing
- **Is intermediary**: no
- **Ats vendor**: Workable

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 205
- **Ghost share**: 0
- **Stale share**: 0.99
- **Repost share**: 0
- **Time to fill p50 days**: 32
- **Computed at**: 2026-11-12T10:38:37Z

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Hiring locations

- **Argentina** — Iso: AR; Kind: country
- **Brazil** — Iso: BR; Kind: country
- **Colombia** — Iso: CO; Kind: country
- **Mexico** — Iso: MX; Kind: country
- **Costa Rica** — Iso: CR; Kind: country

## Lifecycle

- Event: open; At: 2026-11-13T22:47:08Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 33
- **Reasons**: conf:2, win:early, comp:brand
- **Computed at**: 2026-11-14T01:14:10Z

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.