# Customer Service Representative

Customer Service Representative (CSR) - Remote | Inbound Support, Tickets, Chat & Phone Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (flexibility for evenings/weekends based on shifts) About the Role We’re hiring a Customer Service Representative (CSR) to handle high-volume customer inquiries and deliver fast, high-quality support across channels. This role is focused on: Resolving issues quickly Managing ticket queues efficiently Maintaining strong customer experience You’ll be the frontline voice of the company, ensuring every customer interaction is: Clear Professional Resolved What You’ll Own Customer Support & Issue Resolution Handle 50-100 daily tickets via: Zendesk Freshdesk Salesforce Service Cloud Respond across: Phone Email Live chat Social channels Aim for first-contact resolution whenever possible Escalate complex issues to Tier 2/technical teams Ticket Management & SLA Ownership Prioritize tickets based on urgency and SLA requirements Maintain complete and accurate case notes Monitor open tickets to ensure timely resolution Keep backlog low and under control Customer Communication Communicate with empathy and professionalism Ensure custome

- **Id**: 4289486
- **Url**: <https://alion.io/job/pavago-customer-service-representative-24>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-13T22:47:08Z
- **Employer posted date**: 2026-11-13
- **Last verified at**: 2026-11-13T22:47:08Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 3819
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Recruiting & Staffing, Employer of Record & PEO

## Company

- **Id**: 1117
- **Name**: Pavago
- **Domain**: pavago.co
- **Url**: <https://alion.io/company/pavago>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: staffing
- **Is intermediary**: no
- **Ats vendor**: Workable

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 205
- **Ghost share**: 0
- **Stale share**: 0.99
- **Repost share**: 0
- **Time to fill p50 days**: 32
- **Computed at**: 2026-11-12T10:38:37Z

## Technologies

- **Freshdesk** — Optional: no
- **GDPR** — Optional: no
- **Google Workspace** — Optional: no
- **Microsoft Office** — Optional: no
- **Salesforce** — Optional: no
- **Zendesk** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: Upper-Intermediate (B2); Optional: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-13T22:47:08Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 33
- **Reasons**: conf:3, win:early, comp:brand
- **Computed at**: 2026-11-14T02:14:20Z

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.