{"id":4289487,"url":"https://alion.io/job/pavago-customer-service-supervisor-5","title":"Customer Service Supervisor","company":{"id":1117,"name":"Pavago","domain":"pavago.co","url":"https://alion.io/company/pavago","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":205,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T22:47:08Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T22:47:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Customer Service Supervisor\nPosition Type: Full-Time, Remote\nWorking Hours: U.S. Business Hours\nAbout the Role\nWe’re looking for a Customer Service Supervisor to own the customer experience end-to-end while leading a small customer service team.\nYou’ll work directly with the Co-Founder and Strategy & Operations Associate to manage day-to-day customer operations, including inbound calls and emails, sales inquiries, shipping coordination, and post-sale follow-up. You’ll also coach a two-person customer service team, review their work, delegate daily priorities, and help ensure a consistently strong customer experience.\nThis is a high-autonomy, startup-like environment suited to someone who enjoys wearing multiple hats, solving problems, developing a small team, and taking initiative.\nWhat You’ll Own\nCustomer Service Leadership\nLead and support a two-person customer service team.\nReview customer interactions and provide coaching and feedback.\nDelegate daily tasks and help the team stay focused on priorities.\nCustomer Communication\nHandle customer and lead inquiries by phone and email.\nSpend up to half of the day communicating with customers by phone.\nProvide knowledgeable, professional support and answer product-related questions.\nSales & Quoting\nTurn customer inquiries into quotes and sales opportunities.\nAnswer customer questions and complete required paperwork.\nSupport customers throughout the sales process.\nPost-Sale Support\nCoordinate shipping and delivery-related needs.\nResolve delivery issues and help ensure a positive post-sale experience.\nSupport customers through their initial experience with the company.\nDay-to-Day Operations\nWork closely with leadership on customer operations.\nManage multiple priorities and solve problems as they arise.\nIdentify opportunities to improve processes and contribute to the company's growth.\nRequired Experience & Skills\nStrong customer service and communication skills.\nComfortable working remotely and independently.\nComfortable spending up to half of the day on the phone.\nSelf-motivated, detail-oriented, and resourceful.\nStrong ability to manage multiple priorities.\nExperience in sales, customer support, and managing a small team is preferred.\nFamiliarity with Google Workspace and Microsoft Office is a plus.\nFamiliarity with public safety training or firearms industry products is a plus but not required.\nNo formal education or specific experience requirements.\nWhat Makes You a Strong Fit\nYou take ownership rather than waiting for instructions.\nYou’re confident communicating with customers and handling different situations throughout the day.\nYou enjoy coaching and developing a small team.\nYou’re comfortable wearing multiple hats in a growing company.\nYou’re resourceful and able to solve problems independently.\nYou communicate proactively and keep leadership informed.\nYou’re excited by the opportunity to contribute ideas and shape how a growing company operates.\nWhat Success Looks Like\nCustomers receive responsive, knowledgeable, and professional support.\nThe customer service team has clear direction, consistent coaching, and strong communication standards.\nQuotes, sales inquiries, paperwork, shipping, and post-sale needs are handled accurately and efficiently.\nCustomer issues are identified and resolved proactively.\nDay-to-day customer operations run smoothly with minimal supervision.\nYou actively identify opportunities to improve processes and create value as the company grows.\nInterview Process\nInitial Application\n Spark Hire One-Way Video Interview\nClient Interview\nOffer Stage","description_format":"text","description_chars":3581,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-11-13T22:47:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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