{"id":337805,"url":"https://alion.io/job/pavago-implementation-consultant-3","title":"Implementation Consultant","company":{"id":1117,"name":"Pavago","domain":"pavago.co","url":"https://alion.io/company/pavago","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":194,"ghost_share":0,"stale_share":0.985,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-05-28T00:00:00Z","employer_posted_date":"2026-05-28","last_verified_at":"2026-10-26T04:07:04Z","board_verified":true,"closed_at":null,"days_open":151,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":151},"description":"Implementation Consultant (SaaS, Technical Project Management, System Deployments) - Remote\nPosition Type: Full-Time, Remote\nAbout the Role\nWe’re hiring an Implementation Consultant to lead end-to-end SaaS implementation projects and ensure successful client onboarding, deployment, and adoption.\nThis role combines:\ntechnical project management\nclient-facing consulting\nsystem configuration\nprocess optimization\nimplementation execution\nYou’ll work directly with clients to deploy software solutions, configure workflows, migrate data, manage integrations, and drive long-term adoption.\nThis is not a passive coordination role.\nYou will own implementations from:\nPlanning → Configuration → Deployment → Optimization\nIf you enjoy solving technical challenges, managing complex projects, and helping clients achieve measurable business outcomes - this role is a strong fit.\nWhat You’ll Own\nEnd-to-End SaaS Implementations\nManage the complete implementation lifecycle from kickoff through go-live\nBuild implementation plans, timelines, milestones, and rollout strategies\nEnsure projects are delivered:\non time\nwithin scope\nwith high client satisfaction\nCoordinate cross-functional stakeholders throughout deployment\nClient Consulting & Process Optimization\nAnalyze client workflows and operational processes\nIdentify implementation requirements and business objectives\nRecommend scalable SaaS configurations and best practices\nTranslate business needs into technical solutions and workflows\nGuide clients through implementation decisions and change management\nSystem Configuration & Workflow Automation\nConfigure SaaS platforms based on client requirements\nCustomize:\nworkflows\nautomations\npermissions\nsystem logic\noperational processes\nEnsure systems align with business goals and operational efficiency\nTroubleshoot implementation and configuration issues\nData Migration & Integrations\nManage data migration projects from legacy systems\nValidate and ensure data accuracy and completeness\nCoordinate system integrations and API workflows\nSupport platform connectivity and operational syncing across systems\nIdentify and resolve migration or integration risks proactively\nTraining, Adoption & Client Enablement\nDeliver onboarding sessions and end-user training\nCreate adoption plans and rollout strategies\nDevelop:\nSOPs\nimplementation documentation\ntraining guides\nconfiguration manuals\nEnsure clients are fully enabled and confident post-launch\nProject Management & Delivery\nMaintain project trackers, timelines, and implementation dashboards\nCommunicate implementation progress clearly to stakeholders\nMonitor risks, blockers, and dependencies\nCoordinate:\ninternal teams\ntechnical resources\nclient stakeholders\nEscalate issues proactively before timelines are impacted\nTesting & Quality Assurance\nConduct implementation testing and validation\nCoordinate User Acceptance Testing (UAT)\nEnsure workflows, automations, and integrations function properly\nValidate deployment quality before launch\nWhat Success Looks Like\nSmooth and successful SaaS implementations\nHigh client adoption and satisfaction rates\nMinimal post-launch issues or support escalations\nAccurate and reliable data migrations\nOrganized project documentation and repeatable implementation processes\nStrong client confidence throughout onboarding and deployment\nWhat Makes You a Strong Fit\nStrong technical problem-solving ability\nExcellent client-facing communication skills\nOrganized and process-driven mindset\nComfortable managing multiple implementation projects simultaneously\nAble to explain technical concepts in simple business language\nProactive with risk identification and issue resolution\nHigh ownership and accountability throughout project delivery\nMust-Have Requirements\nExperience\n3+ years of experience in:\nSaaS implementation\nimplementation consulting\ntechnical project management\nsoftware deployment\nonboarding or systems consulting\nCore Skills\nExperience implementing SaaS platforms and software systems\nStrong project management and stakeholder coordination skills\nBusiness process mapping and workflow analysis experience\nExcellent written and verbal English communication skills\nStrong troubleshooting and analytical problem-solving ability\nAbility to manage multiple client implementations simultaneously\nTechnical Knowledge\nUnderstanding of:\ndata migration workflows\nAPIs and integrations\nworkflow automation\nSaaS system configuration\nimplementation testing and QA\n⭐ Nice to Have\nPMP, PRINCE2, Agile, or related project management certifications\nExperience with enterprise SaaS platforms\nFamiliarity with:\nSalesforce\nHubSpot\nNetSuite\nERP systems\nCRM systems\nExperience in:\ncustomer success\nonboarding\nclient enablement\ntechnical consulting\nExperience supporting enterprise or mid-market clients\nWhat a Typical Day Looks Like\nMeet with clients to review implementation progress and requirements\nConfigure workflows, automations, and platform settings\nCoordinate integrations and data migration activities\nTroubleshoot technical or operational issues\nRun testing and validate implementation quality\nUpdate project trackers and timelines\nCommunicate status updates to clients and internal stakeholders\nDeliver onboarding and training sessions\nIn short:\nYou ensure SaaS implementations are deployed successfully, adopted effectively, and deliver measurable business value.\nKey Metrics for Success (KPIs)\nOn-time implementation delivery\nClient satisfaction and adoption rates\nAccuracy of data migration and system configuration\nReduction in post-launch issues and escalations\nQuality and completeness of implementation documentation\nSuccessful completion of onboarding and deployment milestones\nWhy This Role Stands Out\nHigh-impact client-facing consulting role\nOwnership of full implementation lifecycle\nExposure to complex SaaS systems and enterprise workflows\nStrong growth path into:\nSenior Implementation Consultant\nTechnical Project Manager\nSolutions Consultant\nCustomer Success Leadership\nOpportunity to work on meaningful business transformation projects\nFully remote role with strong ownership and autonomy\nInterview Process\nInitial Screening Call\nRecruiter Interview\nClient Interview\nOffer & Onboarding\nApply Now\nIf you:\nenjoy managing SaaS implementations and client deployments\nthrive in technical project environments\ncan balance consulting, execution, and problem-solving\nenjoy helping clients successfully adopt new systems\nthis role is a strong fit for you.","description_format":"text","description_chars":6456,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate 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