{"id":3010341,"url":"https://alion.io/job/pavago-implementation-consultant-6","title":"Implementation Consultant","company":{"id":1117,"name":"Pavago","domain":"pavago.co","url":"https://alion.io/company/pavago","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":76,"open_postings":194,"ghost_share":0,"stale_share":0.959,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["BR","CO","MX","CR"],"hiring_countries_total":4,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":208000,"period":"year","method":null,"sample_n":6116},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":true},{"name":"ClickUp","optional":true},{"name":"Jira","optional":true},{"name":"Monday.com","optional":true},{"name":"Trello","optional":true}],"status":"live","first_seen_at":"2026-10-21T15:12:16Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T11:06:11Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Implementation Consultant - Remote\nSaaS Implementation | Client Onboarding | Project Management | Software Configuration\nPosition Type: Full-Time, Remote\nWorking Hours: U.S. Client Business Hours (with flexibility for implementation deadlines, go-live support, and client training sessions)\nAbout the Role\nAt Pavago, one of our clients is hiring an Implementation Consultant to lead clients through successful software implementations-from project kickoff to post-launch adoption and optimization.\nThis role combines project management, business process analysis, software configuration, client onboarding, training, and technical consulting to ensure customers successfully adopt and maximize the value of the platform.\nYou’ll work closely with clients to understand their workflows, configure solutions that meet their business needs, coordinate implementations, and serve as a trusted advisor throughout the onboarding journey.\nIf you enjoy working directly with clients, solving business problems, and helping organizations successfully implement technology, this is an excellent opportunity to make a lasting impact.\nWhat You’ll Own\nClient Implementation & Project Management\nLead end-to-end software implementation projects from kickoff through go-live and post-launch support.\nManage multiple implementation projects simultaneously while ensuring timelines and milestones are achieved.\nCoordinate project deliverables with clients and internal teams.\nProvide regular implementation updates and communicate project status to stakeholders.\nEnsure successful software adoption and customer satisfaction throughout the implementation lifecycle.\nRequirements Gathering & Solution Design\nConduct discovery sessions to understand client workflows and business requirements.\nAnalyze operational processes and identify implementation needs.\nTranslate business requirements into scalable software configurations.\nRecommend workflow improvements and platform best practices.\nDesign implementation plans aligned with client objectives.\nSystem Configuration & Setup\nConfigure software based on customer requirements and business processes.\nCustomize platform settings and features to meet implementation goals.\nCoordinate advanced configuration requests with technical teams.\nOptimize system usability, efficiency, and long-term adoption.\nData Migration & Integrations\nSupport data migration activities including mapping, validation, and imports.\nCoordinate API integrations and third-party system connectivity.\nValidate migrated data and troubleshoot integration issues.\nEnsure secure and accurate transfer of client data during onboarding.\nTraining & User Enablement\nDeliver onboarding sessions for administrators and end users.\nCreate implementation guides, SOPs, and training documentation.\nConduct live demonstrations, Q&A sessions, and user workshops.\nEnsure customers are confident using the platform after launch.\nTesting, Troubleshooting & Post-Go-Live Support\nCoordinate User Acceptance Testing (UAT).\nTroubleshoot implementation and configuration issues.\nEscalate technical challenges when necessary.\nRecommend system optimizations following deployment.\nSupport customers throughout post-launch adoption.\nCross-Functional Collaboration\nPartner with Product, Engineering, Customer Success, and Support teams.\nCommunicate client feedback and product enhancement opportunities.\nHelp improve implementation processes and onboarding experiences.\nContribute to scalable implementation standards and best practices.\nRequirements\nMust-Have Qualifications\nExperience\n3+ years of experience in:\nSoftware Implementation\nTechnical Consulting\nClient Onboarding\nCustomer Success\nExperience implementing SaaS or cloud-based software platforms.\nCore Skills\nStrong understanding of software implementation lifecycles.\nExperience gathering business requirements and translating them into technical solutions.\nExcellent project management and organizational skills.\nStrong client-facing communication and presentation abilities.\nExperience managing multiple implementation projects simultaneously.\nTechnical aptitude with the ability to quickly learn new platforms.\nStrong analytical and troubleshooting skills.\nExperience supporting data migrations and system integrations.\nPreferred Qualifications\nExperience implementing:\nCRM platforms\nERP systems\nHRIS solutions\nProject Management software\nOperations platforms\nFamiliarity with APIs, workflow automation, and third-party integrations.\nExperience in B2B SaaS or consulting environments.\nKnowledge of change management and process improvement methodologies.\nExperience creating onboarding materials, SOPs, and training documentation.\nFamiliarity with:\nAsana\nClickUp\nJira\nMonday.com\nTrello\nWhat Makes You a Strong Fit\nExcellent communicator who simplifies technical concepts for non-technical users.\nOrganized and capable of managing multiple implementation projects simultaneously.\nStrong problem-solving mindset with attention to detail.\nComfortable balancing technical configuration with relationship management.\nAdaptable and proactive in fast-paced SaaS environments.\nOwnership-driven with a strong commitment to client success.\nWhat a Typical Day Looks Like\nLead implementation kickoff and discovery meetings.\nConfigure software environments based on client requirements.\nCoordinate data migration and integration activities.\nDeliver onboarding and user training sessions.\nTroubleshoot implementation issues and provide ongoing support.\nMonitor project timelines and communicate progress updates.\nCollaborate with Product and Engineering teams to resolve blockers.\nIn short: You guide clients through successful software implementations by combining technical expertise, project management, and exceptional customer engagement.\nKey Metrics for Success (KPIs)\nOn-time implementation and successful go-live completion\nClient satisfaction throughout onboarding\nUser adoption and platform utilization rates\nReduction in implementation delays and escalations\nAccuracy of system configurations and data migrations\nTimely completion of onboarding and training milestones\nStrong post-launch client retention and engagement\nWhy This Role Stands Out\nHigh-impact, client-facing role with ownership from kickoff to go-live.\nOpportunity to work closely with Product, Engineering, and Customer Success teams.\nExposure to SaaS implementations, integrations, and business process consulting.\nCollaborative, remote-first work environment.\nStrong opportunities for career growth into:\nSenior Implementation Consultant\nSolutions Consultant\nCustomer Success Manager\nProfessional Services Manager\nTechnical Account Manager\nInterview Process\nInitial Phone Screen\n Spark Hire Intro Video (3-5 minutes)\nPractical Assessment (Implementation or Workflow Scenario)\nFinal Client Interview\nOffer & Background Verification\nWhat Happens After You Apply\nRight after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.\nInstead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.\nDon’t overthink it-you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.\nPlease keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.\nApply Now\nIf you’re passionate about helping clients successfully implement technology, enjoy solving business challenges, and thrive at the intersection of project management, technical consulting, and customer success, we’d love to hear from you. Apply today and help organizations achieve lasting success with innovative software solutions.","description_format":"text","description_chars":8006,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-21T15:12:16Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.379,"p_room":1,"age_days":2,"expected_fill_days":34,"reasons":["conf:3","stale_co","evergreen","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/pavago-implementation-consultant-6","json_url":"https://alion.io/job/pavago-implementation-consultant-6.json","meta":{"generated_at":"2026-10-24T13:17:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19050,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1117},"rest":"https://alion.io/mcp/rest/get_company?id=1117"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpavago-implementation-consultant-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpavago-implementation-consultant-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpavago-implementation-consultant-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pavago-implementation-consultant-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpavago-implementation-consultant-6"}]}