{"id":135584,"url":"https://alion.io/job/pavago-implementation-consultant","title":"Implementation Consultant","company":{"id":1117,"name":"Pavago","domain":"pavago.co","url":"https://alion.io/company/pavago","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":194,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PK"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":79000,"period":"year","method":null,"sample_n":6503},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Jira","optional":false},{"name":"Monday.com","optional":false},{"name":"Trello","optional":false},{"name":"Agile","optional":true},{"name":"Google Workspace","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Scrum","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-08-14T00:00:00Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-28T20:06:14Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"Implementation Specialist (SaaS Onboarding, CRM & ERP Systems) - Remote | U.S. Hours\nPosition Type: Full-Time, Remote\nWorking Hours: U.S. Business Hours\nAbout the Role\nAt Pavago, one of our clients is hiring an Implementation Specialist to own client onboarding, software configuration, training, and successful go-live execution.\nThis is a client-facing implementation role for someone who can take a new customer from signed contract to confident product adoption.\nYou’ll work across:\nSaaS onboarding\nCRM and ERP implementation\nSystem configuration\nClient training\nProject management\nIntegrations and troubleshooting\nGo-live support\nCross-functional coordination\nIf you have experience implementing SaaS, CRM, or ERP platforms and enjoy turning client requirements into working systems, this role is a strong fit.\nWhat You’ll Own\nClient Onboarding & Implementation\nLead implementation kickoff calls with new clients.\nEstablish project scope, timelines, milestones, responsibilities, and expectations.\nGather and document business and technical requirements.\nUnderstand existing client workflows and translate them into system configurations.\nGuide clients through the complete implementation journey from handoff through go-live.\nBuild strong client relationships from the beginning of the engagement.\nSystem Configuration & Setup\nConfigure client environments including:\nUser accounts\nRoles and permissions\nWorkflows\nDashboards\nCRM/ERP settings\nIntegrations\nAutomation rules\nData and system configurations\nCustomize platform settings based on client requirements while maintaining implementation best practices.\nTest configurations thoroughly before launch and troubleshoot issues that could impact successful adoption.\nCRM, ERP & SaaS Implementation\nWork with CRM, ERP, SaaS, or similar business platforms to:\nConfigure customer environments.\nMap client processes into platform workflows.\nSupport data migration and system setup.\nConnect third-party applications where required.\nValidate integrations and data flows.\nIdentify configuration or workflow issues before go-live.\nEnsure the final implementation supports the client’s actual operational needs rather than simply completing a standard setup checklist.\nIntegrations & Technical Troubleshooting\nSupport integrations involving:\nAPIs\nWebhooks\nThird-party applications\nCRM/ERP platforms\nAutomation tools\nPartner with Product and Engineering teams when deeper technical support is required.\nClearly document technical issues, reproduce problems, and communicate requirements between clients and internal technical teams.\nClient Training & Enablement\nDeliver live product training through Zoom or virtual workshops.\nTrain administrators and end users on platform functionality.\nExplain workflows clearly to both technical and non-technical users.\nCreate and maintain:\nUser guides\nSOPs\nFAQs\nTraining documentation\nVideo tutorials\nEnsure clients understand how to use the platform confidently before implementation is considered complete.\nImplementation Project Management\nManage multiple implementation projects simultaneously using tools such as:\nAsana\nMonday.com\nJira\nTrello\nOwn:\nProject timelines\nMilestones\nDependencies\nClient deliverables\nInternal action items\nRisk tracking\nImplementation status\nIdentify blockers early and proactively keep projects moving toward launch.\nGo-Live & Post-Implementation Handoff\nConduct final implementation and configuration reviews.\nConfirm systems, integrations, permissions, and workflows are functioning correctly.\nCoordinate go-live activities with clients and internal teams.\nResolve launch-related issues quickly.\nDocument completed configurations and outstanding items.\nEnsure a structured handoff to Customer Success following implementation.\nCross-Functional Collaboration\nPartner closely with:\nSales\nCustomer Success\nProduct\nEngineering\nOperations\nEnsure accurate handoffs from Sales and communicate implementation requirements clearly across teams.\nShare recurring client feedback, technical issues, and product improvement opportunities with Product and Engineering.\nProcess Improvement\nDocument implementation processes and best practices.\nBuild repeatable onboarding workflows and implementation playbooks.\nIdentify bottlenecks that increase implementation time.\nImprove templates, documentation, training resources, and internal processes.\nTrack implementation performance and identify opportunities to reduce time-to-value.\nRequired Experience & Skills\nMust-Have\n2+ years of experience in:\nSaaS implementation\nClient onboarding\nSoftware implementation\nTechnical project management\nCustomer implementation\nHands-on experience working with SaaS, CRM, ERP, or similar business software platforms.\nExperience configuring software based on client requirements.\nExperience managing client-facing implementation projects from kickoff through go-live.\nStrong client communication and presentation skills.\nExperience delivering software training or product demonstrations.\nStrong project management and deadline management abilities.\nExperience with tools such as:\nAsana\nMonday.com\nJira\nTrello\nExcellent written and verbal English communication.\nStrong attention to detail and documentation skills.\nAbility to manage multiple client implementations simultaneously.\nComfortable working remotely during U.S. business hours.\nNice-to-Have Experience\nExperience implementing SaaS solutions for SMB, mid-market, or enterprise clients.\nExperience with CRM or ERP implementations.\nFamiliarity with:\nAPIs\nWebhooks\nIntegrations\nSQL\nData migration\nExperience troubleshooting software configurations or integration issues.\nBackground in:\nSoftware\nHealthcare\nFinance\nProfessional services\nFamiliarity with Agile implementation environments.\nPMP, CAPM, Agile, Scrum, or similar project management certification.\nTools & Technologies\nExperience with some of the following is valuable:\nCRM systems\nERP systems\nSaaS platforms\nAsana\nMonday.com\nJira\nTrello\nZoom\nAPI and integration tools\nGoogle Workspace\nMicrosoft Office\nWhat Makes You a Strong Fit\nYou:\nTake ownership of implementations from beginning to end.\nCan translate client needs into practical system configurations.\nCommunicate confidently with customers and internal technical teams.\nAre comfortable explaining technical concepts to non-technical users.\nManage timelines and competing priorities without losing attention to detail.\nIdentify implementation risks before they become major problems.\nAre highly organized and disciplined with follow-up.\nEnjoy troubleshooting systems and improving workflows.\nCare about successful adoption, not simply getting customers through onboarding.\nWhat a Typical Day Looks Like\nAn Implementation Specialist’s day may include:\nLeading a kickoff call with a new client.\nGathering business and technical requirements.\nConfiguring CRM, ERP, or SaaS workflows.\nTesting an integration before go-live.\nDelivering a client training session.\nTroubleshooting a configuration issue.\nUpdating implementation milestones and project plans.\nCoordinating a technical issue with Engineering.\nPreparing documentation or training resources.\nReviewing upcoming launches and implementation risks.\nHanding a successfully launched customer to Customer Success.\nIn short: you turn newly signed customers into successfully implemented, trained, and confident product users.\nKey Metrics for Success\nImplementation projects completed on time.\nTime-to-value for new customers.\nSuccessful and on-time go-live rate.\nClient satisfaction (CSAT/NPS).\nUser adoption following implementation.\nImplementation accuracy and configuration quality.\nReduction in implementation delays and escalations.\nQuality of client training and documentation.\nSmooth handoffs to Customer Success.\n30-60-90 Day Success\nFirst 30 Days: Learn the product, implementation process, client profiles, systems, and internal workflows. Begin supporting onboarding and configuration activities.\nBy 60 Days: Independently manage client implementations, training sessions, project timelines, and cross-functional coordination.\nBy 90 Days: Consistently deliver successful implementations, identify process improvements, reduce implementation friction, and confidently own projects from kickoff through Customer Success handoff.\nWhy This Role Stands Out\nFull ownership of the client implementation lifecycle.\nDirect impact on customer adoption and retention.\nHands-on exposure to SaaS, CRM, ERP, and integration workflows.\nClient-facing work combined with technical problem-solving.\nCross-functional collaboration with Sales, Customer Success, Product, and Engineering.\nOpportunity to improve implementation systems and processes.\nFully remote environment with strong ownership.\nCareer growth opportunities into:\nSenior Implementation Specialist\nImplementation Manager\nSolutions Consultant\nCustomer Success Manager\nTechnical Account Manager\nImplementation Project Manager\nInterview Process\nInitial Phone Screen\nVideo Interview with Pavago Recruiter\nPractical Implementation / Client Onboarding Scenario\nClient Interview\nOffer & Background Verification\nSpark Hire Intro Video\nAs part of the application process, you’ll be asked to complete a short Spark Hire intro video.\nThis gives you an opportunity to tell us about your experience beyond your resume. We’re particularly interested in hearing about:\nSaaS, CRM, or ERP systems you’ve implemented.\nClient onboarding projects you’ve owned.\nHow you gather requirements and configure systems.\nYour experience training clients and end users.\nA challenging implementation or technical issue you helped resolve.\nKeep your responses clear, concise, and conversational. We want to understand how you communicate with clients, approach implementation problems, and manage projects from kickoff through go-live.\nCompletion of the Spark Hire intro video is required for your application to be considered.\nApply Now\nIf you:\nHave experience implementing SaaS, CRM, or ERP systems.\nEnjoy owning client onboarding from kickoff through go-live.\nCan confidently train and communicate with customers.\nAre organized, technically comfortable, and strong at problem-solving.\nWant direct ownership over successful customer adoption.\nWe’d love to hear from you.\nApply today and complete the required Spark Hire intro video to move forward in the hiring process.\n#ImplementationSpecialist #SaaSImplementation #ClientOnboarding #CRM #ERP #CustomerOnboarding #ProjectManagement #SaaSJobs #RemoteJobs #CustomerSuccess","description_format":"text","description_chars":10455,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Pakistan","iso":"PK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-08-14T00:00:00Z"},{"event":"open","at":"2026-08-30T16:33:43Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.373,"p_room":0.28,"age_days":75,"expected_fill_days":33,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/pavago-implementation-consultant","json_url":"https://alion.io/job/pavago-implementation-consultant.json","meta":{"generated_at":"2026-10-28T21:02:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28979,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1117},"rest":"https://alion.io/mcp/rest/get_company?id=1117"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpavago-implementation-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpavago-implementation-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpavago-implementation-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pavago-implementation-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpavago-implementation-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":135584}},{"tool":"search_jobs","arguments":{"company":"pavago.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":135584},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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