{"id":1666176,"url":"https://alion.io/job/pavago-inside-sales-supervisor-3","title":"Inside Sales Supervisor","company":{"id":1117,"name":"Pavago","domain":"pavago.co","url":"https://alion.io/company/pavago","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":159,"ghost_share":0,"stale_share":0.987,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","BR","MX","CR"],"hiring_countries_total":4,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-04T02:28:22Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Inside Sales Supervisor\nPosition Type: Full-Time, Remote\nWorking Hours: U.S. Business Hours\nAbout the Role\nWe’re looking for an Inside Sales Supervisor to help manage and grow the day-to-day sales operation while leading a small sales/customer service team.\nYou’ll work directly with company leadership and own the sales lifecycle from inbound inquiries through quoting, closing, shipping coordination, and post-sale follow-up. You’ll also coach a two-person support team, delegate tasks, and help ensure customers receive a strong experience throughout the sales process.\nThis is a high-autonomy, startup-like environment suited to someone who is confident speaking with customers, enjoys coaching a small team, and is comfortable solving different problems each day.\nWhat You’ll Own\nInbound Sales & Customer Communication\nAnswer incoming calls and emails from current customers and leads.\nDemonstrate strong knowledge of the company’s products.\nDetermine the appropriate next steps for each customer inquiry.\nSales & Closing\nManage customer inquiries throughout the sales process.\nPrepare quotes and close orders.\nAnswer customer questions and complete required paperwork.\nTake ownership of opportunities from inquiry through close.\nLead Follow-Up\nMaintain long-term leads through consistent and proactive follow-up.\nKeep opportunities moving forward through timely communication.\nIdentify when additional team support or follow-up is needed.\nTeam Leadership & Delegation\nCoach a two-person sales/customer service support team on customer communication.\nDelegate tasks to team members when appropriate.\nHelp the team stay organized and responsive to customer needs.\nPost-Sale Coordination\nMonitor the post-sale process and shipping experience.\nHelp resolve issues and ensure customer satisfaction.\nMaintain strong customer relationships after the sale.\nRequired Experience & Skills\nStrong sales and customer communication skills.\nComfortable working remotely and independently.\nComfortable spending up to half of the day on the phone.\nSelf-motivated, detail-oriented, and resourceful.\nStrong communicator who can manage multiple priorities.\nExperience in sales, customer support, and managing a small team is preferred.\nFamiliarity with Google Workspace and Microsoft Office is a plus.\nFamiliarity with public safety training or firearms industry products is a plus but not required.\nNo formal education or specific experience requirements.\nWhat Makes You a Strong Fit\nYou take ownership of the entire sales process rather than focusing only on individual tasks.\nYou’re confident speaking with customers and handling sales conversations.\nYou’re persistent and organized when managing long-term leads.\nYou enjoy coaching and supporting a small team.\nYou’re comfortable making decisions independently in a high-autonomy environment.\nYou’re resourceful and able to solve unexpected problems.\nYou’re proactive and interested in helping shape a growing company rather than simply executing assigned tasks.\nInterview Process\nInitial Application\n Spark Hire One-Way Video Interview\nClient Interview\nOffer Stage","description_format":"text","description_chars":3105,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Colombia","iso":null,"kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Recruiting & Staffing","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-02T06:08:06Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:9","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pavago-inside-sales-supervisor-3","json_url":"https://alion.io/job/pavago-inside-sales-supervisor-3.json","meta":{"generated_at":"2026-10-04T02:46:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4106,"day_limit":5000,"remaining_today":894,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}