{"id":2188045,"url":"https://alion.io/job/pavago-operations-specialist-6","title":"Operations Specialist","company":{"id":1117,"name":"Pavago","domain":"pavago.co","url":"https://alion.io/company/pavago","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":192,"ghost_share":0,"stale_share":0.984,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PK"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T16:55:05Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-20T21:22:44Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Operations Specialist (Workforce Operations & Scheduling) - Remote\nPosition Type: Full-Time, Remote\nWorking Hours: U.S. Business Hours\nAbout the Role\nAt Pavago, one of our clients is hiring an Operations Specialist to manage live workforce operations on a fast-paced scheduling platform.\nThis is not a traditional administrative or support role.\nYou’ll operate at the center of daily execution, ensuring shifts are filled, professionals are deployed, attendance is monitored, and clients receive reliable service in real time.\nYou’ll own the complete shift lifecycle, including workforce coordination, attendance management, real-time issue resolution, and last-minute scheduling coverage.\nIf you thrive in high-pressure operational environments, enjoy solving problems on the fly, and excel at coordinating multiple moving parts simultaneously, this role is built for you.\nWhat You’ll Own\nShift Fulfillment & Workforce Coordination\nOwn the end-to-end shift fulfillment process.\nRespond quickly to incoming client staffing requests.\nAssign professionals to open shifts and confirm availability.\nEnsure shifts are filled accurately and on time.\nCoordinate replacements for last-minute cancellations and no-shows.\nLive Operations & Real-Time Issue Resolution\nMonitor attendance, clock-ins, and active shift activity.\nFollow up immediately on:\nLate arrivals\nNo-shows\nSchedule conflicts\nCommunicate directly with:\nWorkers\nClients\nOn-site managers\nResolve operational issues quickly while maintaining service quality.\nWorkforce Onboarding & Engagement\nOnboard and activate professionals on the platform.\nMaintain ongoing communication to improve workforce reliability.\nBuild strong relationships with active professionals.\nSupport workforce engagement and long-term retention.\nSystems, Documentation & Process Improvement\nMaintain accurate operational records and scheduling systems.\nKeep shift trackers and documentation organized and up to date.\nIdentify recurring operational challenges and recommend improvements.\nHelp optimize workflows that improve efficiency and service quality.\nWhat Makes You a Strong Fit\nHighly organized with exceptional multitasking skills.\nCalm and composed under pressure.\nStrong ownership mentality with excellent follow-through.\nConfident communicator who works effectively with both clients and workforce teams.\nSolutions-oriented and proactive.\nFast responder with excellent operational discipline.\nRequired Experience & Skills\nExperience\n2+ years of experience in:\nOperations\nStaffing coordination\nWorkforce management\nScheduling\nDispatch\nLive operations environments\nCore Skills\nExcellent written and verbal English communication skills.\nNeutral or modest English accent preferred.\nStrong organizational and time management abilities.\nComfortable using:\nScheduling systems\nWorkforce platforms\nInternal operational dashboards\nAbility to prioritize effectively in fast-moving environments.\nTechnical Requirements\nReliable computer or laptop.\nStable high-speed internet connection.\nAbility to work remotely during U.S. business hours.\nNice-to-Have\nExperience working in:\nStaffing marketplaces\nOn-demand workforce platforms\nHigh-growth startups\nExperience monitoring:\nAttendance\nClock-ins\nWorkforce KPIs\nProcess improvement mindset with experience optimizing operational workflows.\nWhat a Typical Day Looks Like\nReview incoming staffing requests and secure shift coverage.\nContact professionals to confirm assignments and attendance.\nMonitor live operations and respond to attendance issues.\nResolve last-minute cancellations and scheduling gaps.\nCoordinate directly with clients and on-site managers.\nUpdate scheduling systems and operational documentation.\nIdentify workflow bottlenecks and recommend improvements.\nIn short: You’ll serve as the operational backbone of the platform, ensuring every shift is successfully staffed, every client receives reliable support, and daily operations run smoothly.\nKey Metrics for Success (KPIs)\nShift fill rate.\nTime-to-fill open shifts.\nAttendance and no-show reduction.\nResponse time for operational issues.\nAccuracy of scheduling documentation and system updates.\nClient satisfaction and workforce reliability.\nWhy Join Us?\nHigh-impact role with real operational ownership.\nFast-paced environment with real-time decision-making.\nOpportunity to work at the center of workforce operations.\nExposure to scaling operational systems and live staffing environments.\nCareer growth opportunities into:\nOperations Manager\nWorkforce Operations Lead\nMarketplace Operations Manager\nClient Operations Manager\nInterview Process\n Spark Hire Intro Video (3-5 minutes)\nScenario-Based Operations Interview\nClient Interview\nOffer & Onboarding\nWhat Happens After You Apply\nAfter submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3-5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.\nInstead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your operations or workforce coordination experience, explain how you’ve managed scheduling, staffing, attendance, or live operational issues, and share examples of how you’ve handled high-pressure situations while maintaining excellent service. Your video will be reviewed by the hiring team before moving to the operations interview and client interview.\nYou can record your video as many times as you’d like before submitting it-only your final version will be reviewed.\nPlease keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.\nApply Now\nIf you thrive in fast-paced operational environments, enjoy coordinating people and solving real-time challenges, and take pride in keeping operations running smoothly, we’d love to hear from you. 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