{"id":2645451,"url":"https://alion.io/job/pavago-operations-specialist-7","title":"Operations Specialist","company":{"id":1117,"name":"Pavago","domain":"pavago.co","url":"https://alion.io/company/pavago","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":76,"open_postings":194,"ghost_share":0,"stale_share":0.974,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","CO","MX","CR"],"hiring_countries_total":4,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T19:53:28Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-26T00:18:55Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Operations Specialist - Remote\nWorkforce Operations | Shift Coordination | Scheduling | Client Operations\nPosition Type: Full-Time, Remote\nWorking Hours: U.S. Business Hours\nPreferred Locations: LATAM, Pakistan, Philippines, or South Africa\nAbout the Role\nAt Pavago, one of our clients is hiring an Operations Specialist to oversee day-to-day workforce operations and ensure seamless execution across a live scheduling platform.\nThis is not an administrative support role.\nYou’ll own the complete shift lifecycle-from workforce onboarding and scheduling to real-time issue resolution and client communication-ensuring every shift is filled, every professional is supported, and every client receives exceptional service.\nYou’ll work across:\nWorkforce coordination\nShift fulfillment\nScheduling\nAttendance monitoring\nClient communication\nLive operations\nProcess improvement\nIf you thrive in fast-paced operational environments, enjoy solving problems in real time, and take ownership from start to finish, this role is built for you.\nWhat You’ll Own\nShift Fulfillment & Scheduling\nOwn the end-to-end shift fulfillment process.\nRespond quickly to incoming client staffing requests.\nAssign professionals to shifts based on availability and qualifications.\nConfirm attendance and workforce availability before every shift.\nEnsure shifts are filled efficiently while maintaining service quality.\nMonitor fulfillment metrics and staffing performance.\nWorkforce Onboarding & Engagement\nOnboard and activate new professionals on the platform.\nMaintain accurate workforce profiles and onboarding records.\nBuild strong relationships with workforce professionals to improve engagement and retention.\nCommunicate regularly to maintain workforce responsiveness and reliability.\nSupport workforce growth and long-term platform participation.\nLive Operations & Issue Resolution\nMonitor attendance, clock-ins, and active shifts in real time.\nRespond immediately to:\nLate arrivals\nNo-shows\nShift cancellations\nScheduling conflicts\nCoordinate replacement coverage when needed.\nCommunicate directly with clients, on-site managers, and workforce professionals.\nResolve operational issues while maintaining a high level of customer service.\nOperations & Process Improvement\nMaintain organized operational records and tracking systems.\nKeep attendance, fulfillment, and scheduling documentation accurate and up to date.\nIdentify recurring operational bottlenecks.\nRecommend workflow improvements that increase speed, reliability, and service quality.\nSupport continuous improvement initiatives across operations.\nRequirements\nMust-Have Qualifications\nExperience\n2+ years of experience in:\nOperations\nWorkforce coordination\nStaffing\nScheduling\nClient operations\nCore Skills\nExcellent written and verbal English communication skills.\nStrong organizational and time-management abilities.\nExperience coordinating multiple priorities simultaneously.\nStrong stakeholder management and relationship-building skills.\nComfortable working with live scheduling platforms and operational systems.\nReliable computer setup and high-speed internet connection.\nNice to Have\nExperience working in:\nStaffing companies\nWorkforce marketplaces\nStartup environments\nExperience with:\nShift-based workforce operations\nAttendance monitoring\nClock-in management\nWorkforce scheduling\nFulfillment KPIs\nBackground in:\nHealthcare\nHospitality\nLogistics\nStaffing\nOn-demand workforce management\nExperience improving operational workflows and efficiency.\nWhat Makes You a Strong Fit\nHighly organized and execution-focused.\nCalm and solutions-oriented under pressure.\nComfortable managing multiple live operational priorities.\nStrong communicator with clients and workforce professionals.\nProactive and ownership-driven.\nAdaptable, resourceful, and process-oriented.\nAble to anticipate problems before they escalate.\nWhat a Typical Day Looks Like\nReview incoming staffing requests and prioritize fulfillment.\nContact workforce professionals to confirm availability.\nMonitor active shifts and attendance in real time.\nResolve scheduling conflicts and secure replacement coverage.\nCoordinate with clients and on-site managers throughout the day.\nUpdate operational systems and documentation.\nIdentify opportunities to improve scheduling and operational workflows.\nIn short: You keep daily workforce operations running smoothly by ensuring every shift is filled, every issue is resolved quickly, and every client receives reliable, high-quality service.\nKey Metrics for Success (KPIs)\nShift fill rate.\nTime-to-fill open shifts.\nAttendance reliability and reduced no-show rates.\nResponse time to operational and client requests.\nResolution time for live operational issues.\nAccuracy of scheduling and operational documentation.\nClient satisfaction and workforce reliability.\nWhy This Role Stands Out\nHigh-impact operational role at the center of daily business execution.\nDirect ownership of workforce operations and client success.\nFast-paced environment with measurable performance.\nOpportunity to improve systems and operational processes.\nFully remote with long-term growth opportunities.\nClear career progression into:\nOperations Manager\nWorkforce Operations Lead\nClient Operations Manager\nOperations Excellence Manager\nInterview Process\nApplication Review\n Spark Hire Intro Video (3-5 minutes)\nRecruiter Interview\nScenario-Based Operations Interview\nFinal Client Interview\nOffer & Background Verification\nWhat Happens After You Apply\nRight after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the final step that completes your application and can be recorded whenever it’s convenient for you.\nInstead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps hiring managers evaluate your communication style early, making future interviews more meaningful and reducing unnecessary interview rounds.\nDon’t overthink it-you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.\nPlease keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.\nApply Now\nIf you’re an organized operations professional who thrives in fast-moving environments, enjoys coordinating people and processes, and takes ownership of execution from start to finish, we’d love to hear from you. Apply today and help deliver reliable workforce operations that keep clients and teams running smoothly.","description_format":"text","description_chars":6602,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-15T19:53:28Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":9,"expected_fill_days":34,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/pavago-operations-specialist-7","json_url":"https://alion.io/job/pavago-operations-specialist-7.json","meta":{"generated_at":"2026-10-26T01:38:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2083,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1117},"rest":"https://alion.io/mcp/rest/get_company?id=1117"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpavago-operations-specialist-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpavago-operations-specialist-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpavago-operations-specialist-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pavago-operations-specialist-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpavago-operations-specialist-7"}]}