{"id":4198510,"url":"https://alion.io/job/pavago-property-maintenance-coordinator-6","title":"Property Maintenance Coordinator","company":{"id":1117,"name":"Pavago","domain":"pavago.co","url":"https://alion.io/company/pavago","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":205,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T21:12:22Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T21:12:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Property Maintenance Coordinator (Yardi / AppFolio / Buildium) - Remote\nPosition Type: Full-Time, Remote\nWorking Hours: U.S. Business Hours (with flexibility for urgent issues)\nAbout the Role\nWe’re hiring a Property Maintenance Coordinator to own the end-to-end maintenance lifecycle across a portfolio of residential properties.\nThis role is execution-heavy and requires:\nFast response times\nStrong vendor coordination\nTight follow-up\nHigh attention to detail\nYou will be the central hub between tenants, vendors, and property owners, ensuring all maintenance requests are handled quickly, correctly, and completely.\nWhat You’ll Own\nMaintenance Request Intake (Daily Operations)\nHandle 10-20 daily maintenance requests via phone, email, and tenant portals\nLog and track requests in:\nYardi\nAppFolio\nBuildium\nPrioritize urgent issues:\nPlumbing leaks\nHVAC failures\nSafety risks\nWork Order Management (Core Responsibility)\nCreate, assign, and track work orders from open → in progress → completed\nEnsure all tickets are resolved within SLA timelines\nFollow up consistently until full resolution\nClose tickets only after tenant confirmation\nVendor Coordination & Dispatch\nSchedule and dispatch vendors for repairs and inspections\nVerify vendor:\nAvailability\nLicensing\nInsurance compliance\nReview invoices and ensure alignment with completed work\nHold vendors accountable to timelines and quality\nPreventive Maintenance (Long-Term Efficiency)\nSchedule recurring services:\nHVAC servicing\nPest control\nSafety inspections\nLandscaping\nMaintain maintenance calendars and logs\nReduce emergency repairs through proactive planning\nCompliance & Documentation\nMaintain audit-ready records for:\nWork orders\nVendor documentation\nInvoices\nEnsure compliance with:\nOccupational Safety and Health Administration (OSHA)\nLocal building codes and safety standards\nReporting & Visibility\nPrepare weekly reports:\nOpen tickets\nResolution timelines\nMaintenance costs\nDeliver monthly insights:\nSpend trends\nRecurring issues\nPreventive maintenance completion\nWhat Makes You a Strong Fit\nYou follow up until things are actually done\nYou can manage multiple moving tickets without dropping details\nYou stay calm and decisive during urgent situations\nYou balance tenant experience + vendor accountability\nRequired Experience & Skills\n2+ years in:\nProperty management\nMaintenance coordination\nHands-on experience with:\nYardi / AppFolio / Buildium\nStrong organizational and multitasking ability\nExperience with:\nVendor scheduling\nInvoice review\nMaintenance workflows\nProficiency in Microsoft Office / Google Workspace\nNice to Have (Top Candidates)\nExperience managing 100+ unit portfolios\nKnowledge of:\nHVAC systems\nPlumbing\nElectrical basics\nExperience with compliance and safety standards\nBackground in preventive maintenance programs\nWhat a Typical Day Looks Like\nReview and prioritize incoming maintenance requests\nDispatch vendors and track job progress\nCommunicate updates to tenants and confirm satisfaction\nUpdate systems with notes, invoices, and completion status\nSchedule preventive maintenance to avoid future issues\nPrepare reports for owners and leadership\nIn short:\nYou ensure nothing falls through the cracks and every issue gets resolved properly.\nKey Metrics (KPIs)\nSLA compliance:\nEmergencies < 24 hours\nStandard requests < 72 hours\nTenant satisfaction scores\nVendor completion rates\nInvoice accuracy\nPreventive maintenance completion %\nZero compliance or safety issues\nWhy This Role Stands Out\nHigh ownership across operations\nDirect impact on tenant satisfaction and property performance\nExposure to real estate operations at scale\nClear path into Property Operations Manager / Portfolio Manager\nApply Now\nIf you:\nAre detail-obsessed\nFollow through relentlessly\nCan manage chaos with structure\nThis role is a strong fit.","description_format":"text","description_chars":3806,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United 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