{"id":3360999,"url":"https://alion.io/job/pavago-property-management-coordinator-4","title":"Property Management Coordinator","company":{"id":1117,"name":"Pavago","domain":"pavago.co","url":"https://alion.io/company/pavago","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":201,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["BR","CO"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":76000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Google Docs","optional":false},{"name":"Google Drive","optional":false},{"name":"Google Sheets","optional":false},{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-10-27T21:20:35Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-03T22:45:11Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Property Management Coordinator - Remote\nPosition Type: Full-Time, Remote\nWorking Hours: U.S. Business Hours\nAbout the Role\nAt Pavago, one of our clients is hiring a Property Management Coordinator to support the day-to-day operations of a growing self-storage portfolio.\nThis is a highly organized, customer-focused operations role that serves as the backbone of daily property management activities. You’ll ensure customer inquiries, rentals, move-ins, move-outs, billing issues, delinquency management, and administrative workflows are handled accurately and efficiently.\nWorking closely with leadership and on-site teams, you’ll help deliver exceptional customer service while maintaining organized systems and improving operational processes.\nIf you enjoy creating structure, solving problems, and keeping operations running smoothly, this role is built for you.\nWhat You’ll Own\nCustomer Service & Tenant Support\nRespond to customer inquiries via phone, email, and messaging platforms.\nAssist customers with:\nReservations\nRentals\nMove-ins\nMove-outs\nBilling questions\nGate access issues\nLease-related inquiries\nMaintain accurate customer records, notes, and communication history.\nResolve customer concerns professionally and escalate issues when necessary.\nDeliver an outstanding customer experience throughout the rental lifecycle.\nProperty Management Operations\nProcess new rentals and lease documentation.\nCoordinate move-in and move-out activities.\nMonitor occupancy levels and rental activity.\nMaintain accurate records across property management systems.\nSupport daily operational activities to ensure facilities run efficiently.\nDelinquency & Payment Management\nMonitor delinquent accounts and outstanding balances.\nSend payment reminders and follow-up notices according to company policies.\nAssist customers with billing and payment-related inquiries.\nEscalate delinquent accounts when appropriate.\nMaintain accurate records of collection efforts and account status.\nAdministrative Coordination\nMaintain organized records within property management systems.\nCoordinate with local teams when site support is required.\nEnsure customer records, lease documentation, and operational files remain accurate and up to date.\nTrack outstanding tasks and ensure timely follow-up.\nSupport leadership with administrative and operational initiatives.\nSystems & Process Improvement\nCreate, document, and improve Standard Operating Procedures (SOPs).\nDevelop workflows for:\nLead management\nRentals\nMove-ins\nMove-outs\nDelinquency management\nCustomer communication\nReporting\nEscalation processes\nIdentify opportunities to improve operational efficiency and customer satisfaction.\nHelp maintain consistency across multiple locations.\nReporting & Communication\nPrepare reports covering:\nOccupancy\nLeads\nDelinquency\nCustomer issues\nOperational performance\nTrack unresolved issues and recommend solutions.\nProvide leadership with operational updates and performance insights.\nMaintain effective communication across internal teams.\nWhat Makes You a Strong Fit\nHighly organized with a process-oriented mindset.\nExcellent customer service and communication skills.\nComfortable managing multiple priorities simultaneously.\nProactive and capable of working independently.\nDetail-oriented with exceptional follow-through.\nPassionate about improving workflows and building efficient systems.\nProfessional, dependable, and solution-focused.\nRequired Experience & Skills\nExperience\nStrong customer service experience.\nExperience working remotely in a professional environment.\nCore Skills\nNative-level English communication skills, both written and verbal.\nTyping speed of at least 60 WPM.\nStrong phone, email, and written communication skills.\nProficiency with Google Workspace, including:\nGmail\nGoogle Drive\nGoogle Docs\nGoogle Sheets\nStrong organizational and administrative skills.\nAbility to manage multiple priorities and open tasks simultaneously.\nExcellent attention to detail and problem-solving abilities.\nReliable internet connection and dedicated remote workspace.\nNice-to-Have\nProperty management experience.\nSelf-storage industry experience.\nLeasing or tenant management experience.\nAdministrative operations experience.\nExperience using:\nAppFolio\nEasy Storage Solutions\nExperience creating or improving SOPs and operational processes.\nExperience managing billing inquiries and delinquency workflows.\nWhat a Typical Day Looks Like\nRespond to customer inquiries and support requests.\nProcess rentals, move-ins, and move-outs.\nMonitor delinquent accounts and send payment reminders.\nUpdate customer records and lease documentation.\nCoordinate with local teams regarding operational needs.\nReview occupancy reports and unresolved issues.\nImprove workflows and maintain SOP documentation.\nSupport leadership with administrative and operational priorities.\nIn short: You’ll keep property operations organized, customers supported, and business systems running efficiently while helping deliver an exceptional rental experience.\nKey Metrics for Success (KPIs)\nCustomer response and resolution times.\nOccupancy and rental processing accuracy.\nDelinquency follow-up completion rates.\nCustomer satisfaction and positive reviews.\nAccuracy of customer records and lease documentation.\nTimely reporting and task completion.\nSOP creation and process improvement implementation.\nOverall operational efficiency and organization.\nWhy Join Us?\nHigh-impact role supporting daily property operations.\nOpportunity to improve systems and operational workflows.\nWork closely with leadership in a growing business.\nFully remote work environment.\nLong-term growth opportunities into:\nProperty Manager\nOperations Manager\nPortfolio Coordinator\nDirector of Property Operations\nInterview Process\n Spark Hire Intro Video (3-5 minutes)\nClient Interview\nOffer & Onboarding\nWhat Happens After You Apply\nAfter submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3-5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.\nInstead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your property management or customer service experience, explain how you’ve handled tenant communication, billing issues, move-ins, move-outs, or operational coordination, and share examples of how you’ve improved processes or maintained organized systems. Your video will be reviewed by the hiring team before moving to the client interview.\nYou can record your video as many times as you’d like before submitting it-only your final version will be reviewed.\nPlease keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.\nApply Now\nIf you’re highly organized, enjoy supporting customers, and take pride in keeping operations running smoothly, we’d love to hear from you. Apply today and help deliver exceptional property management experiences while supporting the growth of a dynamic self-storage portfolio.","description_format":"text","description_chars":7047,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","Recruiting & Staffing","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-27T21:20:35Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":33,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/pavago-property-management-coordinator-4","json_url":"https://alion.io/job/pavago-property-management-coordinator-4.json","meta":{"generated_at":"2026-11-04T03:08:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4839,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1117},"rest":"https://alion.io/mcp/rest/get_company?id=1117"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpavago-property-management-coordinator-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpavago-property-management-coordinator-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpavago-property-management-coordinator-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pavago-property-management-coordinator-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpavago-property-management-coordinator-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3360999}},{"tool":"search_jobs","arguments":{"company":"pavago.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3360999},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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