{"id":1556168,"url":"https://alion.io/job/pavago-receptionist-construction-2","title":"Receptionist (Construction)","company":{"id":1117,"name":"Pavago","domain":"pavago.co","url":"https://alion.io/company/pavago","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":158,"ghost_share":0,"stale_share":0.994,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","BR","MX","CR"],"hiring_countries_total":4,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":24},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-02T20:21:37Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Receptionist (Construction)\nPosition Type: Full-Time, Remote\nWorking Hours: U.S Business Hours\nAbout the Role\nWe are looking for a confident, organized, and customer-focused Remote Receptionist to support a construction business focused on roofing and custom home services.\nThis is a highly phone-based role combining inbound lead response, outbound follow-up, cold calling, appointment booking, and call tracking. You’ll be one of the first points of contact for potential customers, helping turn inquiries into booked consultations while ensuring every interaction is properly documented.\nWhat You’ll Own\nInbound Lead Response\nReceive and handle calls from leads who have submitted forms through the company website.\nQualify their interest and understand their needs.\nMove qualified leads toward a booked appointment with the appropriate team member.\nOutbound Lead Follow-Up\nProactively call prospects who have expressed interest but have not yet converted.\nKeep the pipeline warm through consistent follow-up.\nReduce drop-off between initial inquiry and consultation.\nCold Calling\nConduct structured outbound cold calling campaigns.\nGenerate new interest in roofing and custom home services.\nFollow established scripts while adapting naturally to live conversations.\nAppointment Booking\nSchedule consultations and site visits accurately.\nCoordinate availability with the appropriate team members.\nAvoid double-bookings and missed opportunities.\nCall Tracking & Notes\nLog every call, outcome, and follow-up action clearly.\nKeep lead records accurate and up to date.\nEnsure the team always has a current view of where each lead stands.\nProfessional Brand Representation\nServe as the first voice many customers hear.\nCommunicate warmly, clearly, and professionally.\nSpeak confidently about the company's roofing and custom home offerings.\nRequired Experience & Skills\nProven experience in a receptionist, call center, customer service, or inside sales role with a significant phone-based component.\nExperience handling both inbound and outbound calls confidently.\nAbility to conduct cold calls without heavy supervision.\nStrong spoken and written English fluency.\nClear pronunciation and strong active listening skills.\nAbility to keep callers engaged and conversations on track.\nComfortable using scheduling or CRM tools to log calls and manage appointments.\nSpecific platform experience is a plus.\nReliable home office setup with stable internet, a quality headset, and a quiet calling environment.\nWhat Makes You a Strong Fit\nYou remain calm and professional when calls become challenging.\nYou are comfortable handling rejection and staying consistent during cold calling.\nYou take ownership of lead follow-up rather than waiting to be reminded.\nYou proactively flag unusual or important customer situations to the internal team.\nYou are organized and consistently document every interaction.\nYou can work independently while maintaining close communication with the team.\nWhat Success Looks Like\nNew website leads are contacted promptly and professionally.\nQualified prospects are effectively moved toward booked appointments.\nFollow-up leads remain warm and receive consistent outreach.\nCold calling generates new conversations and interest.\nAppointments are scheduled accurately without double-bookings or missed opportunities.\nEvery call and follow-up action is properly documented.\nThe team has a clear, up-to-date view of the lead pipeline.\nCustomers receive a professional and positive first impression of the company.\nTypical Day\nYour day revolves around the phone. You’ll start by reviewing new form submissions and prioritizing callback attempts for fresh leads.\nAs calls come in, you’ll qualify callers, answer basic questions about roofing projects and custom home builds, and schedule appointments on the calendar.\nBetween inbound calls, you’ll run outbound sessions, following up with leads that have gone cold and working through cold calling lists to open new conversations.\nYou’ll log every interaction as you go, ensuring the team has a live picture of the pipeline.\nThe role is largely independent, but you’ll stay in close communication with the internal team to flag hot leads, reschedule appointments, and surface anything that requires their attention.\nInterview Process\nRecruiter Screening\nClient Interview\nFinal Selection","description_format":"text","description_chars":4349,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Home office"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Colombia","iso":null,"kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Recruiting & Staffing","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-01T02:04:37Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:13","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pavago-receptionist-construction-2","json_url":"https://alion.io/job/pavago-receptionist-construction-2.json","meta":{"generated_at":"2026-10-03T04:26:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4728,"day_limit":5000,"remaining_today":272,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}