{"id":1153121,"url":"https://alion.io/job/pavago-sales-service-representative-3","title":"Sales Service Representative","company":{"id":1117,"name":"Pavago","domain":"pavago.co","url":"https://alion.io/company/pavago","size_band":null,"is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":145,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T18:59:19Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T04:46:15Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Sales Service Representative - Remote\nInbound Sales | Customer Service | Financial Services | CRM | Bilingual (English & Tagalog)\nPosition Type: Full-Time, Remote\nWorking Hours: U.S. Business Hours\nAbout the Role\nAt Pavago, one of our clients is hiring a Sales Service Representative to support inbound sales inquiries and deliver exceptional customer service to individuals seeking debt settlement and debt consolidation solutions.\nThis is a consultative sales role focused primarily on inbound leads, while also conducting follow-up outreach to help prospective clients make informed financial decisions. You’ll build trust, understand each client’s unique situation, and guide them toward the most suitable solution with empathy and professionalism.\nIf you’re passionate about helping people, enjoy building relationships, and thrive in customer-focused sales environments, this is an excellent opportunity to grow your career.\nWhat You’ll Own\nInbound Sales & Customer Support\nAnswer inbound calls from prospective clients interested in debt settlement and debt consolidation services.\nExplain available programs and financial solutions clearly and accurately.\nUnderstand each client’s financial situation and recommend appropriate options.\nDeliver a professional, empathetic, and consultative customer experience.\nBuild trust while guiding clients through important financial decisions.\nLead Follow-Up & Outreach\nFollow up promptly with leads generated through various marketing channels.\nMaintain consistent communication throughout the sales process.\nConduct outbound follow-up and occasional cold calls when needed.\nBuild long-term relationships with prospective clients.\nEnsure no qualified lead is left without follow-up.\nCRM & Documentation\nMaintain accurate records of all client interactions.\nUpdate CRM systems with detailed notes and communication history.\nTrack lead progress through the sales pipeline.\nEnsure timely follow-up and accurate documentation.\nTeam Collaboration\nWork closely with Sales and Customer Service teams to achieve company goals.\nShare client feedback and market insights to improve performance.\nStay informed about industry regulations, compliance requirements, and company offerings.\nContribute to a collaborative, customer-focused team environment.\nRequirements\nMust-Have Qualifications\nExperience\nPrevious experience in:\nSales\nCustomer Service\nCall Center\nClient-Facing Roles\nExperience within:\nFinancial Services\nDebt Settlement\nDebt Consolidation\nLending\nRelated industries is highly preferred.\nCore Skills\nExcellent verbal and written communication skills in English and Tagalog.\nStrong interpersonal and relationship-building abilities.\nProfessional phone presence and active listening skills.\nStrong organizational and time-management skills.\nAbility to work independently while collaborating effectively with a team.\nComfortable handling sensitive financial conversations with professionalism and confidentiality.\nTechnical Skills\nExperience using CRM systems and customer management software.\nComfortable learning new technologies and communication platforms.\nReliable internet connection and professional remote workspace.\nWhat Makes You a Strong Fit\nPassionate about helping people overcome financial challenges.\nEmpathetic, professional, and confident communicator.\nComfortable working in fast-paced customer-facing environments.\nCalm and composed during sensitive conversations.\nHighly organized with excellent follow-up habits.\nDetail-oriented and committed to delivering exceptional customer service.\nWhat a Typical Day Looks Like\nAnswer inbound inquiries from prospective clients.\nUnderstand each client’s financial needs and explain available solutions.\nFollow up with interested leads via phone and email.\nMaintain accurate CRM records and sales notes.\nConduct outbound follow-up when necessary.\nCollaborate with internal teams to ensure a smooth customer experience.\nTrack progress toward daily and weekly performance goals.\nIn short: You help prospective clients confidently navigate their financial options while delivering exceptional service and contributing to sales growth.\nKey Metrics for Success (KPIs)\nLead response and follow-up completion rate\nInbound lead conversion rate\nClient satisfaction and engagement\nCRM accuracy and documentation quality\nSales pipeline management\nQuality of customer interactions\nAchievement of individual and team performance goals\nWhy This Role Stands Out\nFully remote work environment.\nCompetitive base salary with performance-based incentives.\nComprehensive onboarding and ongoing training.\nSupportive, collaborative team culture.\nOpportunity to make a meaningful impact by helping clients improve their financial well-being.\nCareer growth into:\nSenior Sales Representative\nAccount Manager\nSales Team Lead\nClient Success Manager\nInterview Process\nInitial Screening Call\n Spark Hire Intro Video (3-5 minutes)\nFinal Client Interview\nOffer & Onboarding\nWhat Happens After You Apply\nRight after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.\nInstead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.\nDon’t overthink it-you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.\nPlease keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.\nApply Now\nIf you’re passionate about helping people, enjoy consultative sales, and want to build a rewarding career supporting clients through important financial decisions, we’d love to hear from you. Apply today and become part of a growing, customer-focused team.","description_format":"text","description_chars":6042,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T18:59:19Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:0","agency","win:early","comp:brand"],"computed_at":"2026-09-24T05:02:44Z"},"pay":null,"html_url":"https://alion.io/job/pavago-sales-service-representative-3","json_url":"https://alion.io/job/pavago-sales-service-representative-3.json","meta":{"generated_at":"2026-09-24T05:02:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}