{"id":2874743,"url":"https://alion.io/job/pavago-senior-support-network-engineer-5","title":"Senior Support Network Engineer","company":{"id":1117,"name":"Pavago","domain":"pavago.co","url":"https://alion.io/company/pavago","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":194,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","BR","CO","MX","CR"],"hiring_countries_total":5,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":157000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":731},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"OSPF","optional":false},{"name":"Wi-Fi","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-10-19T20:57:05Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-27T11:57:03Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Senior Support Network Engineer - Remote\nPosition Type: Full-Time, Remote\nWorking Hours: U.S. Business Hours\nAbout the Role\nAt Pavago, one of our clients is hiring a Senior Support Network Engineer to support and maintain ISP and fixed wireless network infrastructure while delivering exceptional technical support to U.S.-based B2B customers.\nThis is a customer-facing role requiring strong networking expertise, excellent communication skills, and hands-on experience with wireless networking technologies, routing, switching, and network troubleshooting. You’ll play a key role in maintaining high network availability, resolving technical issues, and supporting mission-critical connectivity solutions.\nWhat You’ll Do\nNetwork Operations & Support\nProvide technical support to U.S.-based B2B customers.\nConfigure, manage, and troubleshoot MikroTik and Cisco routers and switches across core and edge ISP networks.\nMonitor network performance, resolve outages, and ensure high network availability.\nDiagnose and resolve complex network issues in a timely manner.\nFixed Wireless Infrastructure\nPlan, deploy, and troubleshoot Fixed Wireless Access (FWA) infrastructure.\nSupport Point-to-Point (PTP) and Point-to-Multipoint (PTMP) wireless links.\nWork with wireless platforms including:\nCambium\nUbiquiti / UniFi\nAviat\nSiklu / Ceragon\nSupport fixed wireless, managed Wi-Fi, Starlink, and wireless mesh/backhaul solutions.\nRouting & Network Management\nImplement and maintain dynamic routing protocols, including:\nOSPF\nBGP\nMaintain reliable routing across ISP network infrastructure.\nSupport network performance optimization and stability.\nRequired Experience & Skills\nFlawless written and verbal English communication skills.\nPrevious experience in customer-facing technical support roles.\nHands-on experience with fixed wireless/WISP technologies, including:\nStarlink\nManaged Wi-Fi\nCambium\nUbiquiti / UniFi\nSiklu / Ceragon\nStrong experience configuring and troubleshooting MikroTik and Cisco networking equipment.\nExperience implementing and supporting OSPF and BGP.\nExperience deploying and troubleshooting PTP and PTMP wireless networks.\nStrong troubleshooting and problem-solving skills.\nNice to Have\nExperience with cloud networking in AWS, Azure, GCP, or similar platforms.\nITSM experience, preferably with Salesforce.\nExperience with:\nStarlink\n4G/5G networking\nPeplink SD-WAN\nNetwork certifications such as:\nCCNA\nNetwork+\nEquivalent certifications\nWhat a Typical Day Looks Like\nMonitor network health and respond to customer support requests.\nTroubleshoot routing, switching, and wireless connectivity issues.\nConfigure and maintain MikroTik and Cisco network devices.\nSupport fixed wireless infrastructure and resolve outages.\nWork directly with customers to diagnose and resolve technical issues.\nCollaborate with internal teams to maintain reliable network operations.\nIn short: You’ll support, troubleshoot, and optimize ISP and fixed wireless network infrastructure while delivering exceptional technical support to B2B customers.\nInterview Process\nApplication Review\n Spark Hire Intro Video (3-5 minutes)\nTechnical Interview\nClient Interview\nOffer & Onboarding\nWhat Happens After You Apply\nAfter submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3-5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.\nInstead of multiple screening calls, you’ll have one opportunity to introduce yourself, discuss your networking experience, and highlight your expertise with fixed wireless technologies, MikroTik, Cisco, routing protocols, and customer support. Your video will be reviewed before moving forward in the interview process.\nYou can record your video as many times as you’d like before submitting it-only your final version will be reviewed.\nPlease keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.\nApply Now\nIf you’re passionate about networking, wireless infrastructure, and delivering outstanding customer support, we’d love to hear from you. Apply today and join a team dedicated to building and maintaining reliable network solutions.","description_format":"text","description_chars":4207,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[{"name":"United States","iso":"US"}],"relocation_offered":false,"industries":["Recruiting & Staffing","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-19T20:57:05Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":7,"expected_fill_days":34,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/pavago-senior-support-network-engineer-5","json_url":"https://alion.io/job/pavago-senior-support-network-engineer-5.json","meta":{"generated_at":"2026-10-27T16:29:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5899,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1117},"rest":"https://alion.io/mcp/rest/get_company?id=1117"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpavago-senior-support-network-engineer-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpavago-senior-support-network-engineer-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpavago-senior-support-network-engineer-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pavago-senior-support-network-engineer-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpavago-senior-support-network-engineer-5"}]}