{"id":3361011,"url":"https://alion.io/job/pavago-success-manager-5","title":"Success Manager","company":{"id":1117,"name":"Pavago","domain":"pavago.co","url":"https://alion.io/company/pavago","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":194,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["BR","CO","MX"],"hiring_countries_total":3,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-27T21:20:35Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-28T15:50:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Success Manager (Client Success, Cold Email & Startup Operations) - Remote\nPosition Type: Full-Time, Remote\nWorking Hours: Flexible, with client meetings across U.S. time zones\nAbout the Role\nAt Pavago, one of our clients is hiring a Success Manager to own the entire post-sale client experience-from onboarding and campaign execution to client retention, satisfaction, and long-term success.\nThis is not a project management role.\nYou’ll be fully accountable for client outcomes, campaign performance, and delivery quality while working in a fast-moving startup environment where priorities evolve quickly and ownership is expected.\nYou’ll partner closely with the founder, developers, and outreach team to ensure cold email campaigns consistently deliver results while building scalable client success processes as the company grows.\nIf you thrive in startups, enjoy solving complex client challenges, and understand both the strategic and technical side of cold email operations, this role is an excellent fit.\nWhat You’ll Own\nClient Success & Relationship Management\nServe as the primary point of contact for a portfolio of 20-30 active clients.\nLead onboarding calls, strategy sessions, and recurring client meetings.\nBuild trusted relationships with founders and executive stakeholders.\nManage client expectations through proactive communication.\nIdentify risks early and implement strategies to prevent churn.\nOwn long-term client satisfaction, retention, and account health.\nCampaign Performance & Optimization\nReview, diagnose, and improve underperforming cold email campaigns.\nTroubleshoot:\nDeliverability issues\nInbox placement\nDomain health\nProspect list quality\nEmail copy performance\nPerform quality assurance before campaign launches.\nContinuously optimize campaigns to improve client outcomes.\nMonitor campaign performance and recommend improvements proactively.\nProcesses, Documentation & Delivery\nBuild and improve client delivery documentation as the business scales.\nDevelop practical playbooks and standard operating procedures (SOPs).\nTrack:\nSLAs\nClient health\nDelivery quality\nOperational standards\nHelp establish scalable systems that support company growth.\nCross-Functional Collaboration\nPartner with developers to resolve technical and infrastructure issues.\nCoordinate closely with outreach specialists on campaign execution.\nReport directly to the founder on:\nClient health\nDelivery performance\nRisks\nOpportunities for improvement\nAlign internal teams to ensure exceptional client outcomes.\nWhat Makes You a Strong Fit\nYou’ve worked in fast-growing startups where adaptability and ownership are essential.\nYou take responsibility for results instead of waiting for perfect processes.\nYou communicate confidently with founders, executives, and technical teams.\nYou enjoy solving operational problems and improving systems.\nYou balance strategic thinking with hands-on execution.\nYou thrive in fast-paced, evolving environments.\nRequired Experience & Skills\nExperience\nExperience leading:\nClient Success\nClient Delivery\nOperations\nAccount Management\nExperience in startups or early-stage companies.\nBackground in:\nCold email agencies\nLead generation\nOutbound sales environments\nTechnical Skills\nHands-on expertise in:\nCold email strategy\nDeliverability\nInbox warm-up\nEmail copywriting\nList quality optimization\nAbility to write and optimize cold email copy.\nUnderstanding of:\nAPIs\nAutomation workflows\nData integrations\nDaily practical use of AI tools to improve operational efficiency.\nCommunication & Leadership\nStrong stakeholder management and communication skills.\nExcellent written and verbal English.\nComfortable working directly with founders and leadership teams.\nStrong problem-solving and decision-making abilities.\nNice-to-Have\nExperience using:\nInstantly\nSmartlead\nApollo\nHubSpot\nSalesforce\nFamiliarity with startup scaling and operational process development.\nExperience building client success playbooks and delivery frameworks.\nBackground in B2B SaaS or service-based businesses.\nWhat a Typical Day Looks Like\nMeet with clients to review campaign performance.\nAnalyze campaign metrics and troubleshoot issues.\nImprove deliverability, messaging, and campaign strategy.\nCoordinate with developers and outreach teams on campaign execution.\nMonitor client health and proactively address risks.\nBuild documentation and improve internal delivery processes.\nReport progress and insights directly to the founder.\nIn short: You own client success from onboarding through retention, ensuring campaigns perform, clients stay satisfied, and delivery operations scale efficiently alongside company growth.\nKey Metrics for Success (KPIs)\nClient retention and reduced churn.\nCold email campaign performance.\nDeliverability and inbox placement improvements.\nClient satisfaction and relationship health.\nSLA compliance and delivery consistency.\nOverall impact on client growth and business outcomes.\nWhy Join Us?\nHigh ownership over client success and delivery.\nWork directly with the founder in a fast-growing startup.\nShape scalable client success processes from the ground up.\nBlend client strategy, operations, and technical problem-solving.\nCareer growth opportunities into:\nHead of Client Success\nDirector of Client Delivery\nOperations Lead\nChief of Staff\nCustomer Success Director\nInterview Process\nInitial Screening\n Spark Hire Intro Video (3-5 minutes)\nFounder Interview\nFinal Discussion\nOffer & Onboarding\nWhat Happens After You Apply\nRight after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.\nInstead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.\nDon’t overthink it-you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.\nPlease keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.\nApply Now\nIf you’re passionate about client success, understand cold email strategy and deliverability, enjoy solving operational challenges, and thrive in fast-moving startup environments, we’d love to hear from you. 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