{"id":1629770,"url":"https://alion.io/job/pavion-msp-technical-support","title":"MSP Technical Support","company":{"id":2296286,"name":"Pavion","domain":"pavion.com","url":"https://alion.io/company/pavion","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Altamonte Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"closed","first_seen_at":"2026-09-24T19:34:06Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-05T13:01:21Z","board_verified":false,"closed_at":"2026-10-05T13:01:21Z","days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.Global Reach. Local Service.\nAs a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.\nWith a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more atwww.pavion.com\nPavion and our family of companies are seeking a talented and motivated MSP Tech Support to join our security business unit. The MSP Technical Support role delivers frontline technical assistance to clients by resolving Level I support incidents and service requests. This role provides troubleshooting hardware, software, peripherals, and basic network connectivity issues while ensuring a positive and productive user experience. The analyst supports user account administration, Office 365 and phone systems, and various Microsoft-based business applications. Using remote tools-and occasional on-site visits. The MSP Technical Support role ensures issues are resolved efficiently, documented thoroughly, and communicated clearly. A strong customer service mindset, attention to detail, and commitment to continuous learning are essential for success in this role.\nPrimary Responsibilities:\nTechnical Support & Troubleshooting\nRespond to Level I technical support incidents and service requests across multiple channels, including phone, email, web, chat, and ticketing systems.\nTroubleshoot and resolve issues related to computer hardware, software, peripherals, and network connectivity.\nSupport and diagnose problems with desktop PCs, laptops, scanners, printers, Microsoft Office applications, and various commercial or proprietary client software.\nUtilize remote access tools to resolve technical issues efficiently.\nPerform on-site visits as needed for equipment deployment, hardware replacement, and issue resolution.\nProvide troubleshooting and support for Microsoft Office Suite, desktop systems, and printers.\nSystems & Application Administration\nCreate, manage, and maintain user accounts through Active Directory or other cloud-based identity platforms.\nPerform Office 365 administration tasks.\nSupport phone system and VOIP administration.\nAssist with technologies related to Microsoft’s core business applications such as Windows Server, Exchange, SQL, Terminal Services/RDS/Citrix.\nNetworking & Infrastructure Support\nTroubleshoot basic networking issues and support VOIP systems.\nAssist in implementing or supporting disaster recovery strategies, including server imaging and automated offsite backups. \nCustomer Service & Communication\nMaintain a high level of customer satisfaction through timely, professional, and effective support.\nCommunicate clearly with clients to ensure understanding of issues and resolutions.\nDemonstrate a proactive, service-oriented mindset focused on improving client productivity.\nDocumentation & Reporting\nAccurately document customer systems, configurations, troubleshooting steps, and resolutions.\nRecord detailed time entries for service work and project activities.\nFollow established procedures and contribute to knowledge base improvements.\nBasic Qualifications:\nHigh School Diploma \n1 year of IT experience\nExcellent verbal and written communication skills\n\nProfessional, friendly, positive, optimistic demeanor\n\nAn understanding of relevant technologies, solutions, troubleshooting, & support\nPreferred Qualifications:\nAutotask, Datto RMM, Auvik or Managed Services (MSP) experience a major plus\nGeneral Windows Desktop\nStrong Organization and Time Management Skills\nThe salary range for this position is $45,000-$55,000 annually. The starting salary will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.\nPavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.\nDisclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.\nIf you require accommodation or assistance during the application process, please contact us . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.","description_format":"text","description_chars":5249,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:17:28Z"},{"event":"close","at":"2026-10-05T13:01:21Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/pavion-msp-technical-support","json_url":"https://alion.io/job/pavion-msp-technical-support.json","meta":{"generated_at":"2026-10-06T16:55:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2296286},"rest":"https://alion.io/mcp/rest/get_company?id=2296286"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpavion-msp-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpavion-msp-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpavion-msp-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pavion-msp-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpavion-msp-technical-support"}]}