{"id":1629802,"url":"https://alion.io/job/pavion-project-coordinator","title":"Project Coordinator","company":{"id":2296286,"name":"Pavion","domain":"pavion.com","url":"https://alion.io/company/pavion","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T16:26:14Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-14T16:25:46Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.Global Reach. Local Service.\nAs a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.\nWith a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com\nPavion and our family of companies are seeking a talented and motivated Project Coordinator to join our security business unit.\nPosition Responsibilities:\nRespond to end user/customer-reported issues via inbound and outbound phone and email communications (i.e. updating customers, providing instruction, tech support, coaching, negotiating, etc.)\nDetermine the appropriate course of action and follow through to ensure resolution\nCoordinate projects related to security solutions (i.e. CCTV systems) to include scheduling, ordering equipment, communicating with onsite personnel, updating customer on status, ensuring work completed per scope\nPerform data entry in workflow system for transactions and tasks, logging activity, reporting, generating work orders, shipments and other tasks related to a service request\nManage costs, margin and budget on individual or group work orders as well as handling warranty and non-warranty ownership of all billable items and services incurred to complete a service scope\nBasic Qualifications:\n2+ years of customer service, dispatch and/or tech support experience\nHigh School Diploma\nPreferred Qualifications:\nAble to navigate computer based ticketing system\nExperience managing schedules\nStrong multi-tasking and documentation skills\nDetail oriented and analytic problem solver\nMechanical/technical aptitude\nCustomer service attitude\nAbility to multi-task under pressure\nTime management and ability to meet deadlines\nPhysical Requirements:\nAbility to commute to the office for each work shift\nAbility to work in a stationary position for an extended period of time\nManual dexterity and ability to operate computer keyboards, work phones, and other office equipment with precision\nAbility to read small text on documents or computer screens\nAbility to utilize a computer, work phone, keyboard, email, etc. for a full work shift to document data and address customer technical issues\nThe hourly pay range for this position is $28.00-$35.00 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.\nDisclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.\nPavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.\nIf you require accommodation or assistance during the application process, please contact us . Kindly note that resumes submitted to this email address will not be reviewed. 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