{"id":3214518,"url":"https://alion.io/job/paw-partner-tech-support-specialist","title":"Tech Support Specialist","company":{"id":2691412,"name":"Paw Partner -","domain":"pawpartner.com","url":"https://alion.io/company/pawpartner","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":40000,"max":42000,"currency":"USD","period":"year","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-24T17:22:38Z","employer_posted_date":null,"last_verified_at":"2026-10-24T17:22:38Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Who We ArePaw Partner was built by independent pet care business owners and is still independently owned—not private equity or venture capital. While much of the industry is consolidating around investors, we've chosen a different path. More than 60% of our company works in customer support because we believe great service—not aggressive sales—is how we earn loyal customers \nThe RoleSupport is the heart of Paw Partner. As a Technical Support Representative, you'll help pet care businesses succeed by solving problems over the phone and through tickets while also building new customer accounts. You'll help independent pet care businesses succeed—not just answer questions. \nThis position will require someone to work the 9AM-5:30 PM PST\nHow This Role Lives Our ValuesScoop the Poop — when a customer's mistake creates hours of cleanup, “we'll handle it” is our default — not “here's how to fix it yourself.”\nReturn on Kindness — you're empowered to refund fees or extend trials without manager approval. Every customer gets the same care, regardless of size.\nGrow With You, Not Off You — we've added benefits every year since founding, even before we were profitable — as we grow, this role grows with us.\nIdeal CandidateThink of three overlapping circles: High-Volume Support (you've run a busy phone/ticket queue without losing your cool), Technical Aptitude (you like digging into settings and logic to solve a puzzle, not just using software on the surface), and Pet Care Industry experience. Hitting all three is ideal, but we'd love to meet you if you're strong in the first two — we can teach the industry. You handle pressure with grace (think veterinary receptionist or medical scheduler), speak “settings” fluently, and bring real phone presence.\nValues AlignmentWe move fast, laugh a lot, help each other, and genuinely enjoy solving problems together. If that sounds like the kind of team you want to be part of, you'll fit right in. \n\nYou genuinely care about small business owners and love the pet industry — this can't be faked on a support call, and customers can tell the difference\n\nYou care about your teammates as much as your customers. We lean on each other to get through the day\n\nYou're self-disciplined, organized, and flexible with the realities of remote work\n\nYou're someone who rolls up your sleeves and gets it done, no matter the task. We can teach systems and product knowledge — this kind of work ethic is what we're really hiring for\n\nWhat You'll Do\nHandle 15–25 support calls and respond to 15–30 tickets per day\n\nComplete new customer account builds per week\n\nCollaborate with the technical team to troubleshoot customer issues\n\nMaintain accurate records of customer interactions and resolutions\n\nSkills & Competencies\nStrong technical aptitude — confident learning complex product settings, and able to explain them to non-technical users\n\nExcellent written and verbal communication; organized under pressure\n\nReliable, self-motivated, thrives in a fast-paced team\n\nNice to have: pet care industry experience, or prior use of Paw Partner\n\nCompensation & Benefits\nSalary: $40,000/year + $2,000 annual bonus (total amount based on performance)\n\nHealth, vision, and dental (50% of premiums covered)\n\n401K (with 3% company match)\n\n10 days PTO (15 after year one) + 6 paid holidays\n\nTraining & ApplyingStructured onboarding: Builds Training → Ticket Training → Phone Training (shadowing through full rotation). \nTo Apply: Please use the Apply button on this posting to submit your application.\nProcess: Resume/cover letter review30-min screening call 1-hour second interview Reference checks (we require speaking with past direct managers).\nSalary: 40,000Originally posted on Himalayas","description_format":"text","description_chars":3723,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-24T20:28:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["seen:5","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/paw-partner-tech-support-specialist","json_url":"https://alion.io/job/paw-partner-tech-support-specialist.json","meta":{"generated_at":"2026-10-30T06:56:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9836,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2691412},"rest":"https://alion.io/mcp/rest/get_company?id=2691412"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpaw-partner-tech-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpaw-partner-tech-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpaw-partner-tech-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/paw-partner-tech-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpaw-partner-tech-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3214518}},{"tool":"search_jobs","arguments":{"company":"pawpartner.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3214518},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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