{"id":3048707,"url":"https://alion.io/job/pax8-partner-support-engineer-2","title":"Partner Support Engineer","company":{"id":171481,"name":"Pax8","domain":"pax8.com","url":"https://alion.io/company/pax8","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":9,"ghost_share":0,"stale_share":0.556,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Crowdstrike","optional":false},{"name":"SentinelOne","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T05:33:02Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Partner Support Engineer | Makati City, Philippines | Onsite\nOne Ayala Mall, Makati City, Philippines | Onsite\nSupporting the EMEA shift | 3:00pm-12:00am\nSaturday & Sunday + 3 weekdays (5 days a week)\nPax8 is hiring a Partner Support Engineer in Makati City, Philippines, helping our global partners solve technical challenges and get more from a fast-moving, AI-powered technology marketplace.\nPut your technical problem-solving where it makes a difference\nThis is more than closing support cases. You’ll be part of our Global Partner Support team, combining technical troubleshooting, partner communication and real ownership to keep our partners moving.\nYou’ll build expertise across cloud technologies, marketplace operations and vendor solutions while growing alongside the new technologies and AI-powered tools changing how technical support works.\nTechnology meets people at Pax8\nWe’re building an environment where curious, growth-minded people can embrace emerging technology while keeping human judgement, relationships and service at the heart of their work.\nLearn more about Pax8 Careers and explore the latest thinking, stories and technology from our Pax8 Blog.\nWhat you’ll get stuck into\nYour day-to-day will give you plenty of variety:\nSolve partner problems: Take ownership of technical support conversations across phone, email, web and chat, investigating issues and keeping partners informed from first contact through resolution.\nBecome a marketplace expert: Build deep knowledge of platform operations, orders, billing, migrations, channel changes and third-party integrations.\nWork across leading technologies: Coordinate troubleshooting and escalations involving vendors such as Microsoft, CrowdStrike, SentinelOne, Bitdefender and BitTitan.\nTackle complexity: Diagnose issues logically, bring in specialist support when needed and keep momentum through to resolution.\nMake support smarter: Spot recurring themes, turn what you learn into useful knowledge content and partner with Product and Engineering to improve longer-term outcomes.\nBuild trust: Translate technical complexity into clear, practical updates that give partners confidence in what’s happening and what comes next.\nKeep learning: Stay curious about new technologies, platform changes and better ways to solve problems.\nThe impact you’ll make\nGreat technical support keeps our partners productive and confident. In this role, you’ll help reduce disruption, make complex problems easier to navigate and turn each interaction into an opportunity to strengthen partner trust.\nJust as importantly, what you learn on the frontline can help identify patterns, improve knowledge and contribute to better experiences for future partners.\nYou’ll thrive here if you have\nAdvanced demonstrated experience in technical or customer support, ideally within a Software as a Service environment.\nExperience supporting managed service providers or working in another partner-led technology ecosystem.\nA practical understanding of marketplace operations such as ordering, billing and migrations.\nProven ability to investigate technical problems, make sense of large amounts of information and work logically towards a resolution.\nFamiliarity with technologies from vendors such as Microsoft, CrowdStrike, SentinelOne, Bitdefender or BitTitan is a plus.\nThe ability to turn technical detail into clear, accessible communication for different audiences.\nA calm, partner-focused approach when conversations become challenging or frustrating.\nConfidence balancing immediate fixes with the need to investigate recurring problems properly.\nExperience collaborating effectively across technical teams, business teams and external vendors.\nCuriosity and adaptability in a fast-changing technology environment.\nExcellent written and spoken English.\nAvailability to work onsite in Makati City from 3:00pm to 12:00am, including Saturdays and Sundays plus three weekdays.\nTrust is at the heart of how we hire\nAt Pax8, we care deeply about building genuine, trust based relationships - starting with how we hire.\nTo protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you.\nWe also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.\nBring what makes you, you\nWe encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in Philippines.\nWhat’s in it for you?\nCompetitive Salary\n20 Annual Leaves and 10 Sick leaves (accruing monthly)\nPax8 offers an additional 10 days of bonus leave every year! AND YES, the 10 days are available from your first day!\nIn addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens!\nUnlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey!\nConnecting with our community is important - which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8. \nYour Makati workplace\nPax8 Manila Office Environment\nEnergetic office located at KMC Solutions, One Ayala Mall, Makati City,\nDedicated Pax8 Lounge Area overlooking Makati avenue\nRelaxation area with massage chairs\nFully Stocked Pantry Cabinet\nWeekly Treats, Monday waffles and Thursday soft serve Ice Cream\nRegular team events including Pax8 Thursday Karaoke\nCoffee machines\nModern Workstations, Equipped with monitors and essential tools for productivity.\nGreat office culture \nGrow your career at Pax8\nThere's extensive room for a talented individual to grow at pace - whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, \"born in the cloud\" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive - and full visibility of what it takes to reach your next level.\nWhy Pax8?\nOur mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.\nPre-employment checks\nAs part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.\nEqual Opportunities\nPax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. 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