{"id":1645243,"url":"https://alion.io/job/pax8-partner-support-engineer","title":"Partner Support Engineer","company":{"id":171481,"name":"Pax8","domain":"pax8.com","url":"https://alion.io/company/pax8","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Crowdstrike","optional":false},{"name":"SentinelOne","optional":false}],"status":"live","first_seen_at":"2026-10-01T23:24:11Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-05T00:22:03Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Partner Support Engineer | Remote, United States | Pax8\nPax8 is hiring a Partner Support Engineer in the United States to help power the future of cloud commerce by resolving complex technical challenges, enabling partner success, and delivering exceptional support across our AI-powered marketplace.\nHelp Shape the Future of Technical Partner Success\nIf you're the kind of person who enjoys digging into complex technical issues, collaborating across teams, and becoming the trusted expert others turn to when things get difficult, this could be your next opportunity.\nAs a Partner Support Engineer at Pax8, you'll sit at the intersection of technology, partner experience, and innovation. You'll help managed service providers navigate technical challenges, support migrations and platform operations, and contribute to the continuous evolution of one of the world's fastest-growing cloud marketplaces. You'll join during an exciting period where AI, cloud services, cybersecurity, and automation are transforming how businesses buy, manage, and consume technology.\nA Culture Built for Curiosity and Growth\nAt Pax8, it's business, and it IS personal. We're a team of passionate, creative, and unconventional people who care deeply about our partners, each other, and the impact we make.\nLearn more about who we are through our US careers site and newsroom:\nhttps://www.pax8.com/en-us/\nhttps://www.pax8.com/en-us/about/\nhttps://www.pax8.com/en-us/news/\nOur purpose is simple: helping every small business turn their dreams into reality through the power of technology. We believe that happens when talented people are empowered to learn, collaborate, innovate, and thrive.\nHow You'll Make an Impact\nInstead of simply resolving tickets, you'll become a trusted technical problem solver helping partners succeed throughout their cloud journey.\nSolve Meaningful Technical Challenges\nInvestigate and resolve advanced platform, cloud, billing, licensing, and migration issues.\nNavigate complex escalations while balancing technical accuracy with partner experience.\nCollaborate with engineering teams when deeper investigation is required.\nStrengthen Partner Success\nServe as a trusted guide during challenging situations.\nHelp partners confidently navigate vendor technologies and marketplace processes.\nTurn difficult support interactions into positive experiences.\nCollaborate Across Pax8\nWork closely with Tier 1 support teams, Product, Engineering, Sales, and Vendor teams.\nIdentify root causes and contribute to long-term solutions rather than temporary fixes.\nHelp improve operational excellence across global support teams.\nElevate Knowledge Across the Business\nCreate and maintain knowledge articles, troubleshooting guides, and support playbooks.\nShare expertise through training and enablement sessions.\nDrive consistency and technical excellence across support operations.\nContinuously Improve\nIdentify opportunities to simplify processes and improve partner experiences.\nEmbrace emerging technologies, automation, and AI-enabled support practices.\nContribute ideas that help Pax8 scale faster and smarter. \nThe Difference You'll Make\nEvery successful resolution, documented process improvement, and knowledge-sharing moment helps thousands of managed service providers deliver better outcomes for their own customers.\nYour expertise won't just solve today's issue. It will strengthen the reliability, scalability, and partner experience of the Pax8 marketplace for the future.\n⭐ What Success Looks Like\nYou'll thrive here if you bring:\nProven technical support experience within cloud, cybersecurity, SaaS, marketplace, or managed services environments.\nDemonstrated success handling complex escalations and advanced troubleshooting scenarios.\nSubstantial experience working with cloud technologies, subscriptions, licensing, identity, migrations, or modern IT infrastructure.\nFamiliarity with technologies such as Microsoft, CrowdStrike, SentinelOne, Bitdefender, BitTitan, or similar vendor ecosystems.\nConfidence documenting issues clearly and communicating technical concepts in language that both technical and non-technical audiences can understand.\nStrong analytical thinking and the ability to work through ambiguity using structured troubleshooting methods.\nExperience using support and case management platforms.\nA collaborative mindset that values cross-functional teamwork and shared success.\nCuriosity, resilience, and an enthusiasm for continuous learning in a fast-moving technology environment.\nProven expertise across multiple Pax8 product or vendor categories and relevant industry certifications.\nBachelor's degree in a related field or equivalent practical experience.\nMost importantly, you'll align with the behaviors that shape life at Pax8:\nCompassionate Candor\nSeek to Understand\nWe Before Me\nDo What You Say\nLight Up Learning\nDriven by Passion\nTrust and Hiring\nAt Pax8, we care deeply about building genuine, trust based relationships - starting with how we hire.\nTo protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you.\nWe also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.\nInclusivity Matters\nWe encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in United States.\nBenefits & Rewards\nAt Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets.\nAll FTE Pax8 people enjoy the following benefits:\n401(k) with Company Match\nMedical, Dental & Vision Coverage\nEmployee Assistance Program (EAP)\nEmployer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance\nFlexible Open PTO\nPaid Sick Leave\nPaid Parental Leave\nRTD EcoPass (eligible Colorado-based employees) \nGrow Faster Than You Thought Possible\nThere's extensive room for a talented individual to grow at pace - whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, \"born in the cloud\" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive - and full visibility of what it takes to reach your next level.\nAbout Pax8\nOur mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.\nBackground Checks\nAs part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.\nEqual Opportunities\nPax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/\nCompensation: $40,000-$50,000/yr depending on experience\nApplication Deadline: 10/09/2026\nAt Pax8, we care deeply about building genuine, trust-based relationships - starting with how we hire.\nTo protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change.\nBy applying, you acknowledge that we take steps to verify identity and representation during hiring. If you’re applying as your authentic self, you have nothing to worry about - we’re excited to meet you.\nPerks:\nAt Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:\n401(k) with Company Match\nMedical, Dental & Vision Coverage\nEmployee Assistance Program (EAP)\nEmployer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance\nFlexible Open PTO\nPaid Sick Leave\nPaid Parental Leave\nRTD EcoPass (eligible Colorado-based employees)\nPlease take a moment to review our Proprietary Rights and Non-Competition Agreement - this document outlines important information about your rights and responsibilities if you join our team.\nJob Applicant Privacy Notice","description_format":"text","description_chars":10273,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-01T23:24:11Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":22,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-04T05:45:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/pax8-partner-support-engineer","json_url":"https://alion.io/job/pax8-partner-support-engineer.json","meta":{"generated_at":"2026-10-05T02:05:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2774,"day_limit":5000,"remaining_today":2226,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}