{"id":3367934,"url":"https://alion.io/job/paxafe-customer-success-manager","title":"Customer Success Manager","company":{"id":3787717,"name":"PAXAFE","domain":"paxafe.com","url":"https://alion.io/company/paxafe","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Postman","optional":false},{"name":"Python","optional":false},{"name":"Supabase","optional":false}],"status":"live","first_seen_at":"2026-10-27T19:58:49Z","employer_posted_date":null,"last_verified_at":"2026-10-27T19:58:49Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"PAXAFE is a pharmceutical logistics orchestration & decision intelligence SaaS platform that helps cold chain planning, logistics and quality teams consolidate their transportation data agnostically, digitize and automate product quality and lane qualification decisions, and operationalize prescriptive recommendations in the transportation network.\nActing as the cold chain trust layer whose mission is to drive towards zero transportation waste, PAXAFE works with cold chain manufactures and service providers to reduce product loss, improve operational efficiencies and make more informed decisions in real-time.\nPAXAFE's vision is to become the backend intelligence infrastructure that powers every temperature, time and value-sensitive shipment in the world. \nPAXAFE is backed by great VCs (Framework Venture Partners, Ubiquity Ventures, Venture53, RoseCliff Ventures, etc.) and CVCs (Microsoft M12, Northwestern Mutual, Greenlight Re)\nThe RoleWe’re looking for a Customer Success Manager (Implementation Lead) to drive successful deployments and long-term value for PAXAFE’s life sciences and logistics customers.\nThis role is fundamentally project management–driven. You will lead complex, cross-functional implementations for pharmaceutical and biotech customers, ensuring integrations, data flows, and operational processes come together seamlessly. You’ll act as the central point of coordination across customer stakeholders, internal teams, and technical systems.\nYou don’t need to be an engineer, but you should be technically fluent — comfortable working with APIs, integration workflows, and data structures — and able to bridge the gap between business, operations, and engineering.\nWhat You’ll Do\n\nLead end-to-end customer implementations across PAXAFE’s platform (Command Center, Lane Qualification, Auto Product Release, Risk Intelligence), with a strong focus on timeline, scope, and delivery quality.\n\nOwn project management responsibilities — building project plans, managing milestones, tracking risks, and ensuring accountability across internal and external stakeholders.\n\nTranslate pharmaceutical and supply chain requirements into structured implementation plans, aligning system capabilities with operational workflows.\n\nManage complex integration projects involving APIs, webhooks, IoT devices, and third-party systems (e.g., ERP, WMS, TMS, telematics).\n\nAct as the primary point of contact for customers during implementation and expansion phases — ensuring clarity, momentum, and trust.\n\nDrive ongoing customer programs as clients expand their control tower capabilities — managing new integrations, feature rollouts, and optimization initiatives.\n\nPartner closely with Product and Engineering to resolve blockers, refine requirements, and ensure scalable, high-quality deployments.\n\nCapture and operationalize customer feedback to influence product roadmap and improve implementation playbooks.\n\nBuild repeatable processes and frameworks to scale implementations across a growing customer base.\n\nSupport training, documentation, and enablement for both customers and internal teams.\n\nWho We’re Looking For\n\n6-15 years of experience in Project Management, Customer Success, or Implementation roles within SaaS, pharma, or supply chain environments.\n\nStrong project management background — experienced in leading complex, multi-stakeholder implementations with clear structure and execution discipline.\n\nDomain experience in life sciences, pharma, biotech, or regulated supply chains is strongly preferred.\n\nTechnical fluency — understands APIs, JSON, system integrations, and data flows; comfortable reviewing API documentation and using tools like Postman.\n\nAbility to translate between business and technical teams — ensuring alignment across operations, IT, and engineering.\n\nExperience working with enterprise customers and regulated environments (GxP, compliance-driven processes) is a strong plus.\n\nHighly organized and proactive — able to manage multiple workstreams and drive outcomes in a fast-paced environment.\n\nComfortable working in a startup environment — adaptable, resourceful, and willing to build structure where it doesn’t yet exist.\n\nWhy You’ll Love Working Here\n\nMission-driven impact: Help ensure the safe, compliant delivery of life-saving therapies and critical products worldwide\n\nProject ownership: Lead high-visibility implementations with global pharmaceutical companies\n\nGrowth phase: Join at a pivotal stage where you can shape how Customer Success and Implementation scale\n\nCollaborative environment: Work directly with Product, Engineering, and executive leadership\n\nCutting-edge technology: LLMs & Agentic AI | Azure | Python | Prismatic | Supabase | PostgreSQL | IoT\n\nRemote-first flexibility: Work from anywhere (Central / Eastern US preferred)\n\nStrong compensation & benefits: Competitive salary, equity, five weeks PTO, full healthcare coverage\n\nOur Core Values\n\nCreate Magic: Deliver elegant solutions that exceed customer expectations\n\nOwn With Pride: Take accountability for outcomes and execution\n\nNavigate With Intent: Make clear, strategic decisions\n\nThink Deep, Act Fast: Balance thoughtful analysis with speed\n\nEnjoy the Journey: Celebrate progress and wins\n\nX-hibit Teamwork: Collaborate and support across teams\n\nTackle With Empathy: Understand before solving\n\nOriginally posted on Himalayas","description_format":"text","description_chars":5370,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Vaccines","Supply Chain","Decision Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-27T23:28:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":102500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, 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