{"id":2496508,"url":"https://alion.io/job/paxos-technical-support-engineer","title":"Technical Support Engineer","company":{"id":47485,"name":"Paxos","domain":"paxos.com","url":"https://alion.io/company/paxos","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":65000,"period":"year","method":"role_country_seniority_unknown","sample_n":133},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-07-28T17:41:21Z","employer_posted_date":"2026-07-28","last_verified_at":"2026-10-15T00:01:34Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"Applying to Paxos? Our only careers site ispaxos.com/careers, and we only recruit via @paxos.comemail. Details below.\n___\nAbout Paxos\nToday’s financial infrastructure is archaic, expensive, inefficient and risky - supporting a system that leaves out more people than it lets in. So we’re rebuilding it.\nWe’re on a mission to open the world’s financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we’ve built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world's leading financial institutions, like PayPal, Venmo, Mastercard, Interactive Brokers and Charles Schwab.\nAbout the team\nPaxos Technical Support Engineers work within a highly collaborative, cross-functional team dedicated to supporting our customers and internal teams with world-class technical solutions and responsive support. The team tackles complex challenges through proactively resolving technical issues and architecting scalable support processes. By partnering with engineering, product, and compliance, the team directly drives Paxos’ mission to transform global finance and deliver best-in-class service to industry-leading clients.\nAbout the role\nJoin us at an inflection point-where your expertise shapes not just the customer experience, but how support is defined at Paxos. As a Technical Support Engineer, you’ll do much more than resolve tickets:\nYou’ll build and document support processes from the ground up, designed to scale.\n\nYou’ll identify improvements, implement automations, and preempt recurring issues before they become customer-facing problems.\n\nYou’ll support Paxos’s brokerage clients with trading and liquidity support, working directly with our Assets and Brokerage operations teams to investigate and resolve issues to keep workflows running smoothly.\n\nYou’ll work alongside Solutions Engineering to guide enterprise clients in financial services and technology through onboarding.\n\nYou’ll collaborate across Product and Engineering to support new features and products guided by a clear focus on the customer experience.\n\nWhat you’ll do\nDefine and Evolve Support: Partner with leadership and cross-functional teams to design support operations that anticipate customer needs and continually raise the bar for service.\n\nClient Onboarding Collaboration: Work closely with Solutions Engineers to architect onboarding experiences for high-profile enterprise clients, combining technical know-how with a deep understanding of user journeys.\n\nProactive Support: Go beyond issue reporting to monitor platform activity and collaborate with developers, infrastructure, and product to spot and solve pain points before they impact clients.\n\nProcess Automation: Identify manual, repetitive workflows across the support function and build automations that free the team to focus on higher-impact work and get ahead of customer issues before they surface.\n\nBrokerage Support: Investigate trade discrepancies, support asset movement, and monitor trade execution quality in close collaboration with Asset and Brokerage Operations teams to keep brokerage clients running without disruption.\n\nStrategic Partnership: Build relationships with big-name institutions, acting as both a technical expert and advocate for client success throughout their lifecycle at Paxos.\n\nContinuous Innovation: Document breakthroughs, codify new best practices, and lead post-incident reviews that shape how support scales for rapid growth.\n\nAbout you\n2-3+ years in technical support or customer-facing engineering, preferably at a fast-paced fintech or high-growth tech company.\n\nComfortable operating in environments with limited process-you can prioritize independently, move quickly, and build structure where none exists.\n\nExperienced collaborating with engineers, product managers, and enterprise or institutional clients.\n\nStrong troubleshooting, documentation, and incident management skills; working knowledge of cloud platforms, APIs, and fintech compliance requirements.\n\nExperience with brokerage or trading operations, whether through trade lifecycle support, asset movement, or working alongside ops teams to resolve execution issues.\n\nExposure to trade investigation workflows, execution quality monitoring, or liquidity operations in a financial services or crypto context.\n\nSelf-directed and accountable; you surface issues, propose solutions, and follow through without being prompted.\n\nBonus: hands-on experience with blockchain, crypto, or digital asset platforms.\n\nImportant Notice for Paxos Applicants\n Fraudulent accounts sometimes pose as Paxos recruiters on LinkedIn and other platforms, and fake websites sometimes impersonate our careers site. These scammers attempt to deceive applicants into paying for job opportunities or providing personal financial information.\nTo verify a legitimate Paxos opportunity:\nOur only official careers site is paxos.com/careers\n\nWe only use @paxos.com email addresses\n\nWe never ask for payment or financial details to apply, interview, or work here\n\nFor technical roles, we do not perform a coding interview without prior screening by our engineering team\n\nThanks for your interest in Paxos!","description_format":"text","description_chars":5228,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Blockchain Infrastructure","Stablecoins"],"lifecycle":[{"event":"open","at":"2026-10-14T04:48:09Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.467,"p_room":0.44,"age_days":77,"expected_fill_days":55,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/paxos-technical-support-engineer","json_url":"https://alion.io/job/paxos-technical-support-engineer.json","meta":{"generated_at":"2026-10-15T00:25:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":518,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47485},"rest":"https://alion.io/mcp/rest/get_company?id=47485"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpaxos-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpaxos-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpaxos-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/paxos-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpaxos-technical-support-engineer"}]}