{"id":3739120,"url":"https://alion.io/job/paxton-access-technical-customer-service-representative","title":"Technical Customer Service Representative","company":{"id":96033,"name":"Paxton Access","domain":"paxton-access.com","url":"https://alion.io/company/paxton-access","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greenville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-11-04T11:09:41Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-04T16:04:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world.\nWe pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee.\nSo, what are the benefits?\nHealthcare plans, tailored by you, and a supportive employee assistance scheme. \nDiscounts and savings on everything - Pizza! Movie Tickets! Hotels! Car Rentals! And so much more. Partnered with leading brands like Costco and DisneyLand with TriNet perks.\nQuick, easy access to all your information via TriNet Mobile App - healthcare, perks, earnings, PTO and more.\n401(k) with options for employer matching and profit share.\nAccrue 144 hours PTO annually.\nVariety of social events across the year, from Summer and Winter parties to EDI events and Charity days.\nModern open plan offices, collaboration spaces, training rooms and onsite mini-gym!\nRecognised as one of the Best Companies to Work for in the UK, by Best Companies™.\nAbout the role\nJoin our customer support team in Greenville, where you will be the first point of contact providing advice and technical support to our customers. Our incredible product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one.\nDelivering accurate technical product support to installers or customers via phone, email, or webchat.\nHandling any sales or returns process requests\nTroubleshooting, diagnosing, and resolving installation issues in a timely manner\nWorking closely with other teams within Paxton to trial and test new products or features\nWe are recruiting two positions for this role, for the shifts 09:00am - 6:00pm, and 11:00am - 7:00pm.\nWhat are we looking for?\nExperience in a phone-based or customer service based role is preferred but not essential.\nEnthusiastic about exploring new technologies, with a natural flair for understanding technical systems and tools.\nThe right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway.\nWe want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us. 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