{"id":1640529,"url":"https://alion.io/job/payarc-client-support-specialist","title":"Client Support Specialist","company":{"id":2947065,"name":"PAYARC","domain":"payarc.com","url":"https://alion.io/company/payarc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greenwich, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T07:51:18Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-17T10:41:50Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Description\nWe are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.\nWe started our journey by providing smart and simple payment processing tools and products but haven’t stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.\nOur mission is to give companies the tools they need to change the future of their business.\nJob Summary\nIn this role, you will provide exceptional technical support and customer service to our partners and merchant clients. You will serve as a key point of contact, assisting customers with troubleshooting, issue resolution, and providing clear, professional communication throughout each interaction.\nThe ideal candidate will have experience supporting payment processing environments and will be responsible for resolving issues related to payment authorizations, batching, clearing, settlement, payment terminals, and payment gateways. This position will also assist with broader customer service functions, collaborate with internal teams to triage and escalate issues, and ensure timely resolution of client needs.\nThis position reports directly to the Client Engagement Manager.\nRequirements\nResponsibilities & Duties\nIndependently assist merchants and partners with payment-related inquiries, technical issues, and account support needs, including transaction processing, authorizations, batching, settlement, and deposits.\nConfigure and support payment solutions, including payment terminals, online payment methods, and related integrations.\nProvide professional and knowledgeable customer service to clients through phone, email and chat interactions.\nCollaborate with internal teams to investigate, escalate, and resolve complex technical issues.\nDevelop a strong understanding of company processes and departmental functions to effectively support client needs.\nDemonstrate initiative, strong problem-solving skills, and the ability to work independently while contributing to a team environment.\nPerform other duties as assigned.\nSkills/Competencies\nExtremely detail oriented\nAbility to multi-task\nGood interpersonal skills\nStrong communication skills\nStrong relationship building skills\nInfluencing skills\nBuild solutions/problem solver\nQualifications / Experience Required\n6+ months of relevant experience\nSpanish speaking preferred\nProficient in Microsoft Word/Excel\nEducation Requirements\n· High School Degree\n· College degree preferred\nSalary Description\nStarting at $70,000","description_format":"text","description_chars":2729,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T22:03:48Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.62,"p_room":0.55,"age_days":30,"expected_fill_days":22,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/payarc-client-support-specialist","json_url":"https://alion.io/job/payarc-client-support-specialist.json","meta":{"generated_at":"2026-10-17T17:26:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23999,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2947065},"rest":"https://alion.io/mcp/rest/get_company?id=2947065"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpayarc-client-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpayarc-client-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpayarc-client-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/payarc-client-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpayarc-client-support-specialist"}]}