{"id":466463,"url":"https://alion.io/job/paybyphone-site-reliability-engineer","title":"Site Reliability Engineer","company":{"id":179570,"name":"PayByPhone","domain":"paybyphone.com","url":"https://alion.io/company/paybyphone","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":110000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":30},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"GitLab","optional":false},{"name":"JavaScript","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-27T21:54:56Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"About PayByPhone\nAt PayByPhone, our strength is our people. Behind our product is a talented, creative, and driven multi-disciplinary team united by a shared ambition: to make everyday mobility simpler. We believe innovation should be collaborative, learning should be constant, and work should be enjoyable. As we grow, we’re looking for people who want to grow with us.\nTogether, we’re on an ambitious mission to create intuitive technology solutions that deliver world-class user experiences. We are a fast-growing, forward-thinking company and already help more than 60 million users across North America and Europe. Our technology helps millions of consumers pay quickly, easily, and securely - without waiting in line, carrying change, or worrying about costly fines.\nAbout The Role\nLocation: Vancouver, BC\nEmployment type: Full-Time, Permanent\nReports to: Site Reliability Lead, Platform Engineering\nWe're looking for Site Reliability Engineers to help build and operate highly available, secure, and scalable SaaS\nsystems at PayByPhone. This role is open across the experience spectrum - whether you're a few years into an SRE\nor ops career or a seasoned specialist, we'll shape scope, mentorship, and support around where you're starting\nfrom.\nThis role calls for a motivated, quality- and results-oriented person who enjoys collaborating with cross-functional\nteams of skilled developers. The focus of the role is to:\nHelp ensure the PayByPhone platform meets its availability and stability requirements\nDrive continuous improvements in our software quality assurance processes, practices, and culture\nWorking under the Site Reliability Lead (SRL), this role helps drive reliability by ensuring deliverables are\nimplemented on time and on budget, and are operating at the expected levels of 24/7/365 at four nines of\navailability (target 99.99%) and within specific customer SLAs. This role also supports the SRL's agenda of incident\nprevention, improved incident response, and timely remediation\nKey Responsibilities\nHelp ensure platform reliability and stability deliverables are implemented on time and on budget, and are operating at 24/7/365 at four nines of availability, within specific customer SLAs\nStandardize our quality assurance plans and templates for cross-team projects\nAssist in quality assurance tooling selection and operational procedures\nHelp ensure continuity across all critical business transactions\nGenerate and report on reliability metrics to various stakeholders\nWork collaboratively as a member of the team to define, refine, and execute the Platform Reliability / DevOps and SRE roadmap\nSupport PayByPhone in meeting security and compliance requirements by collaborating with the Security & Compliance team and implementing security and compliance tooling, processes, and policies as part of the CI/CD process\nWork collaboratively with release & support management leaders on compliant and secure processes for triage, investigation, resolution, and release of software\nAssist the SRL in the quality assurance process within the SDLC, including automation language selection and usage\nHelp build a strong sense of ownership and accountability across teams and individual contributors, reflected at the code level and in implementation and operations\nContribute to high-quality execution and technical and operational excellence\nGather and analyze metrics from operating systems and applications to support performance tuning and fault-finding\nParticipate in system design consulting, assisting the Platform team where needs overlap with reliability and availability\nAssist in scoping, developing, and testing the ongoing disaster recovery plan under the SRL's leadership\nHelp own observability, monitoring, and alerting tools under the SRL's leadership - proactively looking for ways to improve, standardize, document, and train\nProvide operational support: documentation and debugging of production issues, including -Being available to join Sev-1 pages\nAssisting the SRL with responsibilities such as post-mortems and on-call bootcamps\n\nAssist with CI/CD toolset setup and support (GitLab runners) from a reliability standpoint\nSupport cost reduction, budget setting, and monitoring across the platform and the tools used within it\nSupport software reliability practices (logging standards, use of reliable libraries, SLA/SLO goals)\nParticipate in on-call responsibilities when needed\nMaintain a personal data plan to support your on-call responsibilities\nKey Requirements\n3+ years of experience in software development, delivery, or site reliability / operations for large, complex software systems spanning both legacy and modern stacks. Equivalent experience gained through non-traditional paths is welcome.\nBachelor's or higher degree in Computer Science, Computer Engineering, or a related technical field is preferred; equivalent hands-on experience will also be considered.\nExperience working with high-performing SRE, Ops, or Dev teams\nSolid grounding in quality assurance discipline, software quality management, and related frameworks and tools\nWorking experience with Amazon Web Services (AWS) solution architectures and technologies\nExperience building verification and validation practices into end-to-end delivery pipelines, from business development through the delivery phase, to accelerate product launch to market\nFamiliarity with testing techniques such as unit, functional requirement, performance, GUI, regression, integration, system load, vulnerability assessment, security testing, and test automation\nUnderstanding of SaaS multi-tenant and distributed / micro-service architectures\nUnderstanding of DevOps principles, processes, and tools (e.g. IaC, CI/CD, and orchestration)\nUnderstanding of cloud computing architecture, services, and platforms\nUnderstanding of web and/or mobile development technologies and programming/scripting languages\nAbility to program (structured and OOP) using one or more high-level languages, such as Python or JavaScript/TypeScript\nExperience with distributed storage technologies such as NFS, HDFS, and Amazon S3, as well as dynamic resource management frameworks\nExperience with Infrastructure as Code (IaC)\nA proactive approach to identifying problems, performance bottlenecks, and areas for improvement\nComfortable working with and supporting cross-functional teams\nStrong written communication, including technical documentation and training materials\nWhat We Offer\nCompensation: The expected salary range for this role is $110,000 - $120,000 CAD. Final compensation will be based on factors such as experience, skills, qualifications, and internal equity.\nRetirement Savings Program: Access to our retirement savings program (RRSP for Canada / 401(k) for U.S.-based employees).\nVacation: All permanent full-time employees start with 4 weeks of vacationper year.\nWork from Anywhere: Up to 15 days of work from anywhere subject to management and IT Security approval.\nPersonal Days: We provide 5 personal days annually, in addition to paid sick days, to support flexibility and work-life balance.\nComprehensive medical & dental coverage:\nEmployee Assistance Program (EAP): Access to confidential support services and resources for you and your family.\nCareer Growth & Learning Support: Opportunities for professional development, continuous learning, and career progression.\nWorking at PayByPhone\nWe operate in a world that’s constantly evolving - and change is something we embrace. Our values guide how we show up for one another and for our customers every day. In short, we:\nMake things happen\nStay curious\nWork together\nHave fun\nSee through our customers’ eyes\nThese principles shape how we collaborate, innovate, and deliver on our commitments.\nWe’re also committed to fostering a diverse and representative workforce and an inclusive environment where everyone is treated with respect and fairness. We do not tolerate discrimination or harassment in our workplace or throughout our hiring process. Our hiring decisions are grounded in business needs, role requirements, and individual qualifications - ensuring we reflect the talent and communities we serve.\nPayByPhone is committed to providing accommodation throughout the recruitment process. If you require accommodation, please reach out to us at .\nWant to see our values in action? Visit our Instagram and LinkedIn. Curious about the story behind our values? Head over to our About Us page to learn more.","description_format":"text","description_chars":8489,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-06T12:18:22Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.819,"p_room":0.9,"age_days":57,"expected_fill_days":115,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/paybyphone-site-reliability-engineer","json_url":"https://alion.io/job/paybyphone-site-reliability-engineer.json","meta":{"generated_at":"2026-10-28T00:02:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":65,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179570},"rest":"https://alion.io/mcp/rest/get_company?id=179570"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpaybyphone-site-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpaybyphone-site-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpaybyphone-site-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/paybyphone-site-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpaybyphone-site-reliability-engineer"}]}