{"id":2250549,"url":"https://alion.io/job/paychex-operations-assistant-surepayroll","title":"Operations Assistant - SurePayroll","company":{"id":1764039,"name":"Paychex","domain":"paychex.com","url":"https://alion.io/company/paychex-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":57,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Petersburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3204},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T12:19:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T19:17:48Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.Responsibilities\nAnalyzes written inquiries from customers, preparing for distribution to other individuals, departments or queues.\nUpdates critical data in customer accounts.\nCorresponds electronically with customers regarding their written requests, providing confirmations, straightforward customer instruction and answering common questions.\nScans all mail correspondence from tax agencies into the system and sets up cases for further research and resolution.\nProvides dedicated administrative and clerical support for specific functions or management within a department.\nUpdates and distributes regular reports.\nQualifications\nH.S. Diploma - Required\n2 years of experience in related field.\nLive the Paychex Values\nAct with uncompromising integrity.\nProvide outstanding service and build trusted relationships.\nDrive innovation in our products and services and continually improve our processes.\nWork in partnership and support each other.\nBe personally accountable and deliver on commitments.\nTreat each other with respect and dignity.\nWhat's in it for you?\nWe value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.\nWe value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.\nWe value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.\nWe value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.\nWe value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.\nNote: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.\nNot sure if you meet every requirement?\nAt Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.\n\nPaychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.\nAnalyzes written inquiries from customers, preparing for distribution to other individuals, departments or queues.\nUpdates critical data in customer accounts.\nCorresponds electronically with customers regarding their written requests, providing confirmations, straightforward customer instruction and answering common questions.\nScans all mail correspondence from tax agencies into the system and sets up cases for further research and resolution.\nProvides dedicated administrative and clerical support for specific functions or management within a department.\nUpdates and distributes regular reports.\nH.S. 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