{"id":3360202,"url":"https://alion.io/job/paydepot-psp-operations-specialist","title":"PSP Operations Specialist","company":{"id":705211,"name":"PayDepot","domain":"paydepot.com","url":"https://alion.io/company/paydepot","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3421},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Scrum","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-10-27T20:57:55Z","employer_posted_date":null,"last_verified_at":"2026-10-27T20:57:55Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Limassol\nWe are looking for a PSP Operations Specialist to help manage day-to-day payment operations and resolve payment-related issues.\nYou will work closely with our Head of PSP, Support team, developers, and payment providers to investigate failed transactions, coordinate issue resolution, and ensure smooth payment processing.\nThis is a great opportunity for someone with initial experience in fintech, payments, or customer support who wants to develop their expertise in payment operations.\nKey Responsibilities\nMonitor payment transactions and investigate failed, declined, or delayed payments.\n\nHelp the Support team resolve payment-related questions and customer complaints.\n\nCheck transaction statuses, payment logs, and provider responses to identify potential issues.\n\nCommunicate with payment providers to investigate problems and follow up on their resolution.\n\nCoordinate with developers and other teams to resolve payment-related issues.\n\nTrack open requests, provide status updates, and escalate complex or critical incidents.\n\nIdentify recurring payment issues and share findings with the team.\n\nAssist with payment performance monitoring, operational reports, and internal documentation.\n\nSupport operational tasks related to new merchants and payment methods.\n\nManage relationships with Service Providers\n\nRequirements\nAround 1 year of experience in fintech, payment operations, customer support, or a similar role.\n\nBasic understanding of payment processing and willingness to learn about PSPs and payment methods.\n\nGood analytical skills and attention to detail.\n\nComfortable working with Excel or Google Sheets.\n\nGood communication skills and ability to coordinate with different teams.\n\nProactive approach to problem-solving and ability to follow tasks through to completion.\n\nFluent in Russian and strong written English skills for day-to-day communication with international payment providers and partners.\n\nNice to Have\nExperience in a fintech company or payment service.\n\nBasic knowledge of card payments, APMs, or local payment methods.\n\nFamiliarity with transaction statuses, decline codes, or payment logs.\n\nExperience with CRM, ticketing systems, or operational tools.\n\nWhat we offer\nFull relocation support and working visa sponsorship\n\nCompetitive salary\n\nDays off when you need them\n\nWhat awaits you\nWorking in a small and fast-paced Scrum team\n\nA practical role where you can influence how we work with data\n\nNo bureaucracy - we focus on practical solutions and common sense\n\nPleasant colleagues and a healthy internal culture\n\nA non-toxic environment with respect for work-life balance (we turn off Slack during vacations)\n\nYou don't need to know everything about payment operations from day one. 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