{"id":499855,"url":"https://alion.io/job/payflows-customer-success-manager","title":"Customer Success Manager","company":{"id":173001,"name":"Payflows","domain":"payflows.io","url":"https://alion.io/company/payflows","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-03T18:58:47Z","employer_posted_date":"2026-03-03","last_verified_at":"2026-10-31T01:02:54Z","board_verified":true,"closed_at":null,"days_open":241,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":241},"description":"AI is rewriting how enterprises run. Payflows is the platform making it happen.\nThe world’s largest companies are held back by complexity - disconnected systems, slow approvals, and manual workflows across Finance, Procurement, and Operations.\nPayflows is building the AI-native Finance OS for enterprise - connecting every process, person, and system so work just flows. Approvals route automatically, payments execute intelligently, and leaders gain real-time visibility into how, when, and why payments are made.\nIn a world where speed, control, and intelligence define competitive advantage, Payflows enables global enterprises to operate with precision - powered by AI.\nOne intelligent platform, endless possibilities.\nThe Role\nYou’ll be at the centre of how Payflows builds long-term customer partnerships - ensuring our clients not only succeed on our platform but expand with us.\nAs a Customer Success Manager, you’ll own relationships with enterprise finance teams - helping CFOs, Treasurers, and Procurement leaders achieve measurable results. You’ll drive adoption, unlock value, and identify opportunities to grow Payflows’ footprint within each account.\nThis is a role for someone who combines strategic thinking, relationship mastery, and commercial acumen - someone who thrives on impact, influence, and excellence.\nYour Mission\nDrive Adoption and Value\nPartner with customers to deeply understand their objectives and translate them into success plans.\n\nEnsure full adoption of Payflows’ platform across Finance, Treasury, and Procurement teams.\n\nDeliver measurable outcomes that demonstrate business impact.\n\nBuild and Strengthen Relationships\nDevelop deep, trusted relationships with key decision-makers - from operational users to CFO-level stakeholders.\n\nServe as the voice of the customer internally, championing their needs and feedback across Product and Engineering.\n\nRetain and Expand Accounts\nIdentify upsell and cross-sell opportunities by aligning Payflows’ capabilities with evolving customer goals.\n\nCollaborate with Sales to execute account expansion strategies and renewals.\n\nOperate with Precision\nMonitor account health metrics, anticipate risks, and drive proactive engagement.\n\nMaintain operational excellence through structured processes, documentation, and forecasting.\n\nCollaborate Cross-Functionally\nPartner with Product, Implementation, and Growth to ensure alignment, fast issue resolution, and seamless customer experience.\n\nRequirements\nWho You Are\nYou have 2-5 years of experience in Customer Success, Account Management, or Consulting - ideally in B2B SaaS or fintech.\n\nYou’re a relationship builder - empathetic, curious, and trusted by executives and operators alike.\n\nYou’re commercially savvy - you understand how to identify business value, articulate ROI, and drive expansion.\n\nYou thrive in high-performance environments, balancing strategic thinking with operational execution.\n\nYou’re data-driven - comfortable interpreting usage metrics, identifying risks, and designing playbooks for retention and growth.\n\nYou communicate with precision - concise, confident, and customer-centric.\n\nYou’re fluent in English and French, other languages are a plus.\n\nYour Skills\nProven track record managing or enterprise SaaS accounts, driving adoption and expansion.\n\nExceptional stakeholder management and communication skills - from onboarding to QBRs.\n\nStrong analytical mindset - able to interpret data and make decisions that improve customer outcomes.\n\nExperience building and executing account success plans tied to measurable KPIs.\n\nPassion for SaaS, finance, and automation - you want to help modern CFOs and Treasurers succeed.\n\nOwnership mentality - you don’t wait for direction, you act on insight.\n\nOur Non-Negotiables\nResilience - We’re on a multi-decade mission to reinvent enterprise finance. You embrace challenges and thrive in the fight.\nHunger - You push yourself (and the company) to raise the bar and maximise impact.\nTrustworthiness - You take ownership, solve problems, and get it done with integrity and consistency.\nThis isn’t a support role - it’s a performance role.\nIf you’re hungry to build relationships that drive real business impact, welcome to Payflows.","description_format":"text","description_chars":4229,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Accounting & Tax Software","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-09-07T09:12:25Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.133,"p_room":0.28,"age_days":241,"expected_fill_days":28,"reasons":["conf:4","win:tail","crowd:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/payflows-customer-success-manager","json_url":"https://alion.io/job/payflows-customer-success-manager.json","meta":{"generated_at":"2026-10-31T06:05:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8835,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":173001},"rest":"https://alion.io/mcp/rest/get_company?id=173001"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpayflows-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpayflows-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpayflows-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/payflows-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpayflows-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":499855}},{"tool":"search_jobs","arguments":{"company":"payflows.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":499855},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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