{"id":499854,"url":"https://alion.io/job/payflows-customer-success-specialist","title":"Customer Success Specialist","company":{"id":173001,"name":"Payflows","domain":"payflows.io","url":"https://alion.io/company/payflows","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"HubSpot","optional":true}],"status":"live","first_seen_at":"2026-03-03T18:59:07Z","employer_posted_date":"2026-03-03","last_verified_at":"2026-10-27T12:40:03Z","board_verified":true,"closed_at":null,"days_open":237,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":237},"description":"AI is rewriting how enterprises run. Payflows is the platform making it happen.\nThe world’s largest companies are held back by complexity - disconnected systems, slow approvals, and manual workflows across Finance, Procurement, and Operations.\nPayflows is building the agentic platform for enterprise finance team - where AI agents handle the repetitive work so every process, person, and system so work just flows. Approvals route automatically, payments execute intelligently, and leaders gain real-time visibility into how, when, and why payments are made.\nIn a world where speed, control, and intelligence define competitive advantage, Payflows enables global enterprises to operate with precision - powered by AI.\nOne intelligent platform, endless possibilities.\nThe Role\nYou’ll be part of the team ensuring our customers get maximum value from Payflows - driving adoption, satisfaction, and long-term success.\nAs a Customer Success Specialist, you’ll support strategic accounts, strengthen relationships, and help identify growth opportunities. You’ll learn from experienced CSMs, gain exposure to enterprise clients, and develop into a trusted partner for our customers.\nThis is a career-launching role for someone who’s ambitious, structured, and eager to learn how world-class customer success is done.\nYour Mission\nDrive Adoption\nGuide users through best practices and help them unlock the full potential of Payflows.\n\nSupport onboarding and ongoing enablement efforts to ensure customers succeed.\n\nBuild Relationships\nEngage with customer teams regularly, providing proactive support and ensuring satisfaction.\n\nBe the first point of contact for daily questions, feedback, and feature requests.\n\nSupport Retention and Growth\nCollaborate with CSMs to identify opportunities for upsell or deeper adoption.\n\nTrack account health and surface insights that help customers see measurable ROI.\n\nCollaborate Internally\nPartner with Product, Implementation, and Growth teams to ensure feedback loops are tight and customer needs are met.\n\nContribute to playbooks and best practices that help scale success across the organisation.\n\nLearn and Grow Fast\nBuild deep product knowledge and SaaS success fundamentals.\n\nDevelop the skills to progress into a full Customer Success Manager role.\n\nRequirements\nWho You Are\nYou’re a recent graduate or have 1-2 years of experience in SaaS, consulting, or customer-facing roles.\n\nYou’re structured, analytical, and curious - always asking “how can we make this better?”\n\nYou’re a natural communicator who builds rapport easily and communicates clearly.\n\nYou’re eager to work directly with customers and make an immediate impact.\n\nYou’re passionate about the intersection of finance, technology, and AI, and you want to help shape how enterprises work.\n\nYou’re proactive, reliable, and thrive in fast-paced environments where ownership comes early.\n\nYou’re fluent in English and French, other languages are a plus.\n\nYour Skills\nStrong academic foundation in business, economics, finance, or engineering.\n\nExcellent communication and presentation skills - confident in customer-facing interactions.\n\nOrganised and process-driven - you love creating structure and clarity.\n\nComfortable with tools like Notion, HubSpot, and Excel, and quick to learn new ones.\n\nStrong sense of accountability - you take ownership and deliver results.\n\nA fast learner with a passion for building strong relationships and understanding customer needs.\n\nOur Non-Negotiables\nResilience - We’re on a multi-decade mission to reinvent enterprise finance. You embrace challenges, adapt fast, and learn through adversity.\nHunger - You push yourself to grow every day, raising the bar for yourself and those around you.\nTrustworthiness - You take ownership, communicate openly, and get it done with integrity and consistency.\nThis isn’t a customer support job.\nIt’s a launchpad for the next generation of Customer Success leaders.\nIf you’re hungry to learn, build relationships, and make an impact from day one - welcome to Payflows.","description_format":"text","description_chars":4042,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Accounting & Tax Software","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-09-07T09:12:25Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.134,"p_room":0.28,"age_days":237,"expected_fill_days":28,"reasons":["conf:4","win:tail","crowd:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/payflows-customer-success-specialist","json_url":"https://alion.io/job/payflows-customer-success-specialist.json","meta":{"generated_at":"2026-10-27T16:19:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5662,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":173001},"rest":"https://alion.io/mcp/rest/get_company?id=173001"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpayflows-customer-success-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpayflows-customer-success-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpayflows-customer-success-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/payflows-customer-success-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpayflows-customer-success-specialist"}]}