{"id":2329451,"url":"https://alion.io/job/payhawk-implementation-manager-dutch-speaking","title":"Implementation Manager, Dutch Speaking","company":{"id":51389,"name":"Payhawk","domain":"payhawk.com","url":"https://alion.io/company/payhawk","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":49,"ghost_share":0.265,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":191,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain","Sofia, Bulgaria"],"countries":["ES","BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T07:10:35Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T12:55:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Company Mission\nPayhawk is one AI-powered spend management platform for scaling businesses - corporate cards, expense management, procurement, and accounts payable, unified in one place. We serve finance teams across 32+ countries, cutting month-end close time and reconciling 99.7% of transactions with zero manual touch. AI runs through the platform as core infrastructure, not a bolted-on feature - and we hire the top 1% of talent in every function to keep building it that way.\nWhy Payhawk\nPayhawk, where the bold builders make an impact.\nWe're not a family, we're a high-performance team - and that's deliberate. We debate, ideate, and push each other to be better, because the best ideas come from direct feedback. We've already made history as Bulgaria's first unicorn, but the ambition doesn't stop there: if you want to grow fast - own it; do not wait for it.\nGive: Honest opinions, real ownership, a focus on outcomes.\nGet: A front-row seat to a market leader in one of the fastest-moving industries.\nThe role, in one line\nYou will get new customers live on Payhawk and help them get more value from it over time, from onboarding and setup through to adoption and retention.\nWhat you will own\nCustomer onboarding and implementation\nLead onboarding for new customers: understand their needs, configure their Payhawk accounts and deliver tailored training.\nBuild and run a tailored project plan for each customer, so implementation is smooth, on time and in line with SLAs, while you manage both external and internal stakeholders.\nMake sure new customers see the value of Payhawk quickly, by maximising adoption during implementation and aligning the setup with their business needs.\nDriving customer adoption\nUse product data and insights to find ways to optimise customer setups and use cases, so customers keep getting more value from Payhawk.\nHelp customers scale their use of Payhawk as their business grows or their needs change, with expert guidance when they adjust their setup or adopt new features.\nCustomer success and retention\nAct as a trusted advisor, helping customers align Payhawk's capabilities with their internal processes to reach the outcomes they want.\nContribute to retention by driving high contract utilisation, product adoption and overall customer satisfaction.\nContinuous improvement\nCollect customer feedback on product improvements and feature requests, and share it with the Product teams.\nFind and propose process improvements that make onboarding and adoption better.\nCollaboration and knowledge sharing\nHand off qualified upsell opportunities you spot with customers to Account Executives.\nWork closely with cross-functional teams to stay aligned and deliver the most value to customers.\nWhat you will need\nMust-have\n2+ years as a Customer Success Specialist or Project Manager in a high-growth SaaS environment, or a recent degree in a relevant field.\nThe technical confidence to understand our software in full.\nNative or near-native Dutch.\nExcellent verbal and written communication skills.\nThe ability to explain complex concepts in a concrete, easy-to-understand way.\nStrong organisational skills and attention to detail.\nYou learn fast and can keep up in a fast-growing environment.\nThe ability to prioritise and multitask across clients and colleagues.\nNice-to-have\nExperience in the fintech industry.\nWhat you will get\nRecharge properly - 30 days of paid holiday\nChange the view - a week-long exchange to London, Amsterdam, Paris, Munich, Vilnius, Berlin, Sofia, or Barcelona\nWin together, celebrate together - regular team-wide events that are actually worth showing up to\nCovered, properly - additional medical care\nStay in the game - a sports card, fully funded, for the gym, classes, or your sport of choice\nCommute easily - a monthly travel allowance that covers getting to and from the office\n Use what you build - hands-on access to the actual product you're hiring people to help build\nPayhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.","description_format":"text","description_chars":4245,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-10-12T08:29:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":191,"reasons":["seen:0","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/payhawk-implementation-manager-dutch-speaking","json_url":"https://alion.io/job/payhawk-implementation-manager-dutch-speaking.json","meta":{"generated_at":"2026-10-13T12:59:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20208,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51389},"rest":"https://alion.io/mcp/rest/get_company?id=51389"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpayhawk-implementation-manager-dutch-speaking"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpayhawk-implementation-manager-dutch-speaking"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpayhawk-implementation-manager-dutch-speaking"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/payhawk-implementation-manager-dutch-speaking\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpayhawk-implementation-manager-dutch-speaking"}]}