{"id":1232803,"url":"https://alion.io/job/payjoy-clerk-support-supervisor","title":"Clerk Support Supervisor","company":{"id":7136,"name":"PayJoy","domain":"payjoy.com","url":"https://alion.io/company/payjoy","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1543},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-09-24T06:51:16Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T22:41:57Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Clerk Support Supervisor is responsible for ensuring effective support to the customer, resolving their queries and issues through the support team, ensuring an extraordinary experience. In addition to analyzing customer feedback and operational data to identify areas for improvement in service quality and operational efficiency.\nResponsibilities\nStrategizing and monitoring daily activities of clerk support operations, assisting where required.\nOverseeing and assessing clerk support staff activities, and providing them with regular performance-related feedback.\nTrain staff in clerk support areas and company policies.\nInvestigating and resolving clerk support complaints.\nAssisting with the development and implementation of support policies, maintaining documentation pertaining to clerk support department activities.\nGenerate reports on team performance, analyzing data to identify trends, issues and opportunities for improvement.\nConstantly coordinate with Legal & Compliance for the correct execution of claims, writings or complaints from end customers.\nRequirements\nCollege in related areas such as Business Administration, Communications or similar.\n2 years' experience managing customer service or support teams, preferably in the sales or financial sector.\nSolid knowledge of the main key performance indicators of customer experiences, in consumer law. Consumer protection and defense code.\nKnowledge of customer relationship management (CRM) software to manage customer interactions (Zendesk), track issues and analyze data (Excel and google sheets, Power BI or any other desirable)\nAbility to effectively lead and motivate a team.\nProblem-solving skills to maintain high levels of customer satisfaction.\nAbility to focus on the customer, sense of urgency and handling difficult situations under pressure.\nBenefits\n100% Company Funded : Private Health Insurance for employee and immediate family\n20 days vacation\nPhone finance, Headphone, home office equipment and wellness perks.\n$2,000 USD annual Co-working Travel perk\n$2,000 USD annual Professional Development perk\nCatered Lunch","description_format":"text","description_chars":2107,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Home office","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Loans & Pawnshops","Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-09-25T15:25:54Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":52,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-09-26T00:32:29Z"},"pay":null,"html_url":"https://alion.io/job/payjoy-clerk-support-supervisor","json_url":"https://alion.io/job/payjoy-clerk-support-supervisor.json","meta":{"generated_at":"2026-09-26T00:32:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":466,"day_limit":5000,"remaining_today":4534,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}