{"id":2648141,"url":"https://alion.io/job/payjoy-collections-tools-analyst","title":"Collections Tools Analyst","company":{"id":7136,"name":"PayJoy","domain":"payjoy.com","url":"https://alion.io/company/payjoy","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":78,"open_postings":12,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Databricks","optional":true},{"name":"Snowflake","optional":true}],"status":"live","first_seen_at":"2026-10-01T22:52:23Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-17T05:16:53Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"The Tools Analyst will own the day-to-day operation of the collections technology stack. Customer.io, data ingestion pipelines, EDC integrations, and AI-vendor pilots, turning a stack we currently only maintain into an active recovery and cost-efficiency lever. This is a global role maintaining the strategy across the 8 countries PayJoy operates in. This role targets a will help lift in-country campaign performance through segmentation, monitoring campaign performance and consolidating to the best-performing AI vendors, while reducing manual overhead and cost-per-contact across all markets.\nKey Responsibilities\nBuild Customer.io end to end: configure, build and monitor collection workflows, messaging sequences and treatment triggers, resolving configuration issues, data discrepancies and workflow failures to keep campaigns performing across all markets.\nDesign and maintain automation workflows: build automated treatment triggers, escalation logic and contact-sequencing rules, identifying manual processes that can be automated and documenting all configurations for operational continuity.\nBuild and maintain reliable data ingestion pipelines (SQL/Python) that feed customer and account data into Customer.io, ensuring data quality and consistency and proactively resolving pipeline failures - in collaboration with the Data Analyst and engineering.\nEstablish and maintain EDC and external-data integrations, ensuring external sources are ingested, validated and available for tools configuration and analysis, and documenting integration workflows and data dictionaries.\nPilot, measure and roll out new collections tools (AI-powered solutions such as conversational AI and intelligent contact prioritization), treating each vendor as a measurable agency (BPS - Cost - ROI vs. Control), and making data-backed adjustments post-launch to maximize recovery impact.\nQualifications\nHands-on experience with Customer.io or an equivalent CRM / marketing-automation platform.\nStrong SQL skills for data extraction, analysis, and validation.\nExperience with workflow-automation tools.\nExperience managing data ingestion pipelines and ensuring data quality across integrations.\nProven experience designing and running A/B tests or controlled experiments, with clear Treatment vs. Control measurement.\nAbility to pilot and configure new tools independently, with minimal supervision.\nStrong documentation skills and the ability to communicate clearly with non-technical, cross-functional stakeholders.\nAnalytical, detail-oriented, and proactive in solving problems.\nNice to Have\nExperience with API integrations and connecting to external data sources (EDCs / third-party providers).\nBackground in collections operations across multiple markets (LatAm, South Africa, Philippines), including treatment strategies, DPD segmentation, and agency/assignment logic.\nExperience with Databricks or Snowflake.\nExperience with Infobip or similar messaging gateways.\nExposure to CDP concepts and multi-channel contactability.\nExperience evaluating AI/ML collections vendors.\nWhat Success Looks Like\nTools and pipelines are reliable, accurate, and up to date, with strong uptime and data quality.\nCampaign performance improves (target: +10 bps) while cost-per-contact decreases.\nEach tool and AI vendor is clearly measured on BPS, cost, and ROI, guiding consolidation toward the top performers.","description_format":"text","description_chars":3387,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Loans & Pawnshops","Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-10-15T20:46:10Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.611,"p_room":1,"age_days":14,"expected_fill_days":61,"reasons":["conf:2","stale_co","velocity","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/payjoy-collections-tools-analyst","json_url":"https://alion.io/job/payjoy-collections-tools-analyst.json","meta":{"generated_at":"2026-10-17T05:45:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7777,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7136},"rest":"https://alion.io/mcp/rest/get_company?id=7136"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpayjoy-collections-tools-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpayjoy-collections-tools-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpayjoy-collections-tools-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/payjoy-collections-tools-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpayjoy-collections-tools-analyst"}]}