{"id":1266967,"url":"https://alion.io/job/payjoy-telesales-coordinator-ai-channels","title":"Telesales Coordinator (AI Channels)","company":{"id":7136,"name":"PayJoy","domain":"payjoy.com","url":"https://alion.io/company/payjoy","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":15,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"AI Agents","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-24T19:13:31Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-28T18:23:48Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":33},"description":"The telesales Coordinator for AI Channels, would lead the growth and performance of the voice bot channel by owning operations, optimizing customer journeys, and scaling capabilities through AI-driven tools (e.g., voice bots, text bots, and automation) to maximize customer conversion and engagement.\nResponsibilities\nOwn the telesales AI agent operation and development process: identify new use cases, build and deploy agents, and continuously iterate to improve conversion and retention rates.\n\nLead the evaluation, integration, and deployment of new vendors and tools to enhance telesales capabilities.\n\nDefine and enforce best practices across the telesales channel, ensuring quality, consistency, and compliance in all customer interactions.\n\nCollaborate with Marketing, Product, and Product Marketing teams to surface insights from customer conversations and translate them into improvements to customer-facing aspects of the product.\n\nPartner with the Analytics team to establish measurement and experimentation frameworks, track channel KPIs, and report on performance with accuracy and rigor.\n\nRequirements\nBachelor's degree in an analytical or technical field (e.g., Engineering, Mathematics, Computer Science, Economics) with demonstrated experience in marketing.\n\nStrong understanding of AI tools and the technical aspects involved in their deployment and 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