{"id":443561,"url":"https://alion.io/job/paymentology-technical-account-manager","title":"Technical Account Manager","company":{"id":172376,"name":"Paymentology","domain":"paymentology.com","url":"https://alion.io/company/paymentology","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IE","PL","RO","RS","EE","LT","MD","SK","SI","BA"],"hiring_countries_total":10,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":98000,"period":"year","method":"role_seniority_country_cell","sample_n":15},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-06-24T09:00:54Z","employer_posted_date":"2026-06-24","last_verified_at":"2026-10-27T20:58:28Z","board_verified":true,"closed_at":null,"days_open":125,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":124},"description":"Unstoppable starts with people. The future of payments is being built today, and at Paymentology, we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at global scale.\nWe’re looking for a Technical Account Manager to act as the primary technical point of contact for clients, providing expert advice on implementation, optimisation, and ongoing support. This role ensures that clients' technical environments are aligned with their strategic goals while maintaining strong, trust-based relationships. If you excel at translating complex technical needs into actionable solutions, and thrive on collaboration between clients and internal teams, this is your opportunity to make a global impact.\nWhat you get to do:\nDevelop and maintain strong relationships with key customers, acting as the primary point of contact for technical issues and inquiries.\n\nConduct regular meetings with clients to review technical needs, provide updates, and ensure continuous improvement.\n\nProvide expert guidance on the implementation and optimisation of solutions.\n\nServe as the primary escalation point for technical issues that cannot be resolved through standard support channels.\n\nAct as the Voice of the Client within Paymentology’s technical support, Product, and Engineering teams.\n\nDeliver strategic guidance on best practices and optimal product usage to enhance performance.\n\nIdentify opportunities for clients to improve their technical infrastructure and overall system efficiency.\n\nConduct technical assessments and recommend improvements for enhanced reliability and scalability.\n\nEnsure customers are fully enabled to use Paymentology products and services effectively.\n\nMonitor client environments proactively to identify and address potential issues.\n\nCollaborate closely with internal development and engineering teams to ensure client requirements are understood and implemented effectively.\n\nKeep clients informed of new product features, updates, and technical developments.\n\nAssist in planning for client growth and scalability, ensuring infrastructure can support evolving business needs.\n\nParticipate in the resolution of high-priority incidents (P1/P2), conducting post-incident reviews to prevent recurrence.\n\nMaintain detailed records of client interactions, issues, resolutions, and technical configurations.\n\nRequirements\nWhat it takes to succeed:\n Deep understanding of payments and banking as a service, with proven expertise in payment data management.\n\nISO 8583 knowledge\n\n8-10 years of experience managing enterprise clients across multiple countries and cultures, with exposure to multinational corporations & banks.\n\nStrong analytical and critical thinking skills with excellent attention to detail.\n\nProficiency in Microsoft Office Suite for data analysis, communication, and presentations.\n\nExceptional customer service orientation and ability to build strong client relationships.\n\nStrong communication skills, including the ability to engage confidently with C-suite executives.\n\nAbility to work independently and collaboratively within cross-functional teams.\n\nCalm and effective under pressure, with strong organisational and project management skills.\n\nWhat you can look forward to:\nAt Paymentology, it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters. You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work - and the freedom to grow in a supportive, forward-thinking environment.\nAt Paymentology, we believe that making a difference starts with the people behind the work. You will be part of a diverse, global team of Paymentologists who are united by a shared mission to advance the world through payments.\nThis is an opportunity to contribute to meaningful work, collaborate across markets and functions, and help shape the future of a business with global reach and real impact.\nWe are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status.\nPaymentology will never request any form of payment from applicants at any stage of our recruitment process, including for applications, interviews, training or job placements. If anyone asks you for money while claiming to act on behalf of Paymentology, please treat this as fraudulent and do not make any payment. All legitimate Paymentology vacancies are advertised via our official careers page , and our recruitment emails are sent only from official Paymentology domains.","description_format":"text","description_chars":5236,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"},{"name":"Poland","iso":"PL","kind":"country"},{"name":"Romania","iso":"RO","kind":"country"},{"name":"Serbia","iso":"RS","kind":"country"},{"name":"Estonia","iso":"EE","kind":"country"},{"name":"Lithuania","iso":"LT","kind":"country"},{"name":"Moldova","iso":"MD","kind":"country"},{"name":"Slovakia","iso":"SK","kind":"country"},{"name":"Slovenia","iso":"SI","kind":"country"},{"name":"Bosnia and Herzegovina","iso":"BA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-09-06T07:34:31Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.683,"p_room":0.28,"age_days":124,"expected_fill_days":51,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/paymentology-technical-account-manager","json_url":"https://alion.io/job/paymentology-technical-account-manager.json","meta":{"generated_at":"2026-10-27T22:57:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14808,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172376},"rest":"https://alion.io/mcp/rest/get_company?id=172376"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpaymentology-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpaymentology-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpaymentology-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/paymentology-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpaymentology-technical-account-manager"}]}