{"id":2361646,"url":"https://alion.io/job/paynamics-operations-manager","title":"Operations Manager","company":{"id":4422459,"name":"Paynamics","domain":"paynamics.com","url":"https://alion.io/company/paynamics","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":32000,"period":"year","method":"role_country_seniority_unknown","sample_n":25},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-12T15:58:30Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T13:51:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Join Our Team at Paynamics Technologies Inc.!\nCompany Description\n As a BSP-licensed Electronic Money Issuer and Registered Operator of Payment Systems, Paynamics is a trusted leader in the fintech space.\nWe deliver end-to-end payment infrastructure that empowers every layer of the economyfrom SMEs and conglomerates to government agencies and financial institutions. Whether its payment acceptance, disbursement, or full wallet ecosystems, our modular platforms are designed to address the complexities of scale, compliance, and interoperability.\nThrough our secure and innovative technologies, we help shape and empower the Philippines digital landscapedriving financial inclusion, enabling digital transformation, and building a more connected, digital-first economy.\nJob Title: Operations Manager\nLocation: Makati City\nJob Type: Full-time\nWork Set-up: Hybrid\nJob Description\nLead, manage, and mentor the L1 operations/support team to ensure consistent, high-quality service delivery.\nOversee daily queue management, ticket triaging, and timely resolution of issues.\nDevelop, refine, and implement standard operating procedures (SOPs) for L1 support.\nCoordinate with cross-functional teamsincluding Product, Engineering, Compliance, and Paymentsto escalate and resolve incidents.\nMonitor SLAs, KPIs, and service performance dashboards; provide regular reports and insights to leadership.\nIdentify operational gaps and drive process improvements to enhance efficiency and customer satisfaction.\nEnsure compliance with industry standards, internal policies, and regulatory requirements applicable to fintech services.\nManage workforce scheduling, workload distribution, and performance evaluations for the team.\nSupport onboarding, training, and continuous development initiatives for L1 support staff.\nQualifications\nBachelors degree in Business, IT, Operations, or a related field.\n35+ years of experience in operations management, technical support, or service desk managementpreferably in the fintech or payments industry.\nStrong understanding of incident management, ticketing systems, and L1 support workflows.\nExcellent leadership, communication, and analytical skills.\nAbility to thrive in a fast-paced, highly regulated, and rapidly evolving environment.\nStrong problem-solving mindset and a passion for operational excellence.\nBy 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