{"id":3789921,"url":"https://alion.io/job/paynet-ngo-operations-support-associate","title":"NGO - Operations Support Associate","company":{"id":2112342,"name":"PayNet","domain":"paynet.my","url":"https://alion.io/company/paynet-my","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BrioHR","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-05T06:06:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T02:21:24Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Why Nexus Global Operator / Why Now\nJoin Nexus Global Operator at a time when resilient, well-governed operations are increasingly critical to Malaysia’s payments ecosystem\nHelp strengthen the operational foundations that keep services stable, participants supported, and issues moving towards closure\nShape disciplined ways of working as operational processes, service management practices, and IPSO onboarding activities continue to evolve\nBuild the visibility and operational evidence leaders need to make timely, informed decisions\nPlay a hands-on role in turning operational standards into consistent execution across teams and stakeholders\nTL;DR\nOwn the operational follow-through that keeps Business Operations organised, visible, and moving\nDrive action tracking, issue closure, service reporting, and operational coordination across day-to-day run activities\nCoordinate IPSO onboarding activities, dependencies, documentation, and stakeholder actions from planning through completion\nBuild reliable dashboards, trackers, procedures, meeting records, and audit evidence that teams can act on\nBring discipline and judgment to incident, problem, change, and service management processes\nSucceed through strong execution, attention to detail, stakeholder communication, and relentless follow-through\nWhy This Role Matters\nYour execution helps protect service stability by ensuring operational issues, actions, and dependencies do not fall through the cracks\nYour reporting gives stakeholders clear visibility into operational performance, risks, service targets, and outstanding actions\nYour coordination helps IPSO participants navigate onboarding with clear requirements, documentation, dependencies, and next steps\nYour documentation strengthens operational resilience by keeping procedures, runbooks, records, and evidence current and usable\nYour judgment helps teams distinguish routine follow-up from issues that require escalation or closer management attention\nWhat You Will Actually Do\nOwn day-to-day operational tracking, driving issues and actions towards clear owners, decisions, and closure\nDrive service management coordination across incidents, problems, changes, KPIs, service targets, and operational reporting\nCoordinate IPSO onboarding execution, keeping documentation, meetings, deliverables, dependencies, and participant records on track\nBuild and maintain operational dashboards, monthly operations packs, action trackers, procedures, runbooks, and service reports\nKeep operational records and evidence audit-ready by driving completeness, accuracy, traceability, and document discipline\nLead the coordination rhythm around operational meetings, governance updates, action logs, and executive reporting inputs\nExamples of This Role in Practice\nA service incident creates multiple follow-up actions: you establish clear ownership, track dependencies, surface overdue actions, and drive them through closure\nAn IPSO participant enters onboarding: you coordinate the working rhythm, maintain the required documentation, track dependencies, and flag blockers before they affect readiness\nA service KPI moves outside its expected target: you validate the underlying information, highlight the exception, and ensure the right stakeholders have what they need to act\nAn audit evidence request arrives: you assemble complete, traceable records and identify gaps early rather than relying on last-minute document searches\nA recurring operational issue emerges: you connect the incident history, action tracker, and process documentation so the team can move from repeated follow-up towards sustainable resolution\nLeadership needs the monthly operations view: you turn operational data, service performance, issues, risks, and actions into a concise pack that supports decisions\nWhat Will Help You Succeed\n3-7 years of experience in operations, service management, IT operations, payments, banking, or another structured operational environment\nStrong operational discipline, with the ability to manage multiple actions, dependencies, records, and deadlines without losing sight of the outcome\nProven strength in documentation, reporting, dashboards, trackers, operational procedures, and management information\nWorking knowledge of ITIL practices, particularly incident, problem, and change management, is valuable\nStrong stakeholder communication and coordination skills, including the confidence to challenge unclear ownership and follow through on commitments\nHigh attention to detail combined with practical judgment: knowing what needs immediate escalation, what needs deeper investigation, and what simply needs disciplined execution","description_format":"text","description_chars":4658,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-11-05T06:06:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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