{"id":776610,"url":"https://alion.io/job/paynovate-customer-support-officer","title":"Customer Support Officer","company":{"id":693915,"name":"Paynovate","domain":"paynovate.com","url":"https://alion.io/company/paynovate","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-09-03T15:15:40Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-11-03T11:47:13Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Why Paynovate?\nPaynovate is a Belgium based fintech with more than 80 talented employees. We’re building a company where dreams are shaped, where bold initiatives are taken, where your leadership, ownership and ability to follow-through are valued. As a growing e-money institution, we are bringing payment solutions to the next level, and you could be a part of that.\nAs we scale our platform and product offerings, we are seeking a Customer Support Officer to be the first point of contact for our customers, helping them navigate their day-to-day questions and ensuring they receive fast, clear and effective support.\nYour Mission\nAs a Customer Support Officer, you will be the first point of contact for our customers, helping them with day-to-day questions related to payments, invoices, terminals or access to our services.\nYour mission is simple: make sure every customer gets the right answer, from the right person, as efficiently as possible. You will resolve straightforward requests whenever possible and triage more complex cases to the right internal teams.\nYou don't need to know everything from day one: you will be trained and supported by the team to progressively build your knowledge of our products, tools and the payments industry.\nKey Responsibilities\nAct as the first point of contact for Paynovate customers, handling their requests via phone and email/ticketing systems.\nTriage incoming requests, resolving straightforward Level 1 cases and escalating more complex matters to the appropriate internal teams.\nProvide clear, professional and customer-focused support, including when handling challenging or frustrated customers.\nCreate, update and manage support tickets using our internal tools, including Zendesk and Jira.\nFollow up on customer requests to ensure timely and effective resolution.\nCollaborate closely with Operations and other internal teams to ensure a smooth customer experience.\nIs This You?\nAt Paynovate, we focus on positioning the right talent in the right roles, empowering our people to drive the business forward. We seek someone who:\nIs fluent in French and Dutch, both essential for this position, and can communicate professionally in English.\nPrevious experience in customer service or customer support is a plus, but not a requirement - what matters most is your willingness to learn and grow in the role. \nHas strong attention to detail and understands the importance of accuracy when handling payment and transaction-related information.\nHas a strong customer-service mindset and communicates clearly, professionally and empathetically.\nCan remain calm and solution-oriented under pressure, including when dealing with challenging customer conversations.\nIs organised, comfortable handling multiple requests and able to determine when a case should be resolved or escalated.\nHas a natural interest in technology, is eager to learn and can quickly get familiar with new tools and processes.\nTakes ownership of customer requests and follows them through until they are resolved or correctly handed over.\nWhat We Offer\nAn amazing job in a stimulating, profitable and fast-growing sector. Payment solutions is a complex and constantly evolving field, where innovation is key.\nA role where your impact will be tangible. We are a company of owners and believe in empowering people to their full potential.\nA team of talented, motivated and thoughtful individuals, coming together as one to fulfil a common goal - delivering smart, simple and innovative solutions to our clients.\nA dynamic environment full of growth and development opportunities, where your career could take its next major turn. People are our greatest strength, and as an employer, we choose to deliver to you as much you deliver to us.\nA modern and friendly working environment, where work-life balance is enforced as a structural part of the organisation (hello hybrid work!).\nAnd of course, a comprehensive and market-competitive salary package: 32 days holiday, reimbursement of public transport costs or mobility budget, meal vouchers, health and group insurance, phone, homeworking policy and allowance.\nIf you’re excited about this new challenge, we’d love to hear from you. Apply today at Paynovate!","description_format":"text","description_chars":4228,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-09-11T23:11:47Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.431,"p_room":0.35,"age_days":60,"expected_fill_days":30,"reasons":["conf:3","win:tail"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/paynovate-customer-support-officer","json_url":"https://alion.io/job/paynovate-customer-support-officer.json","meta":{"generated_at":"2026-11-03T12:28:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17203,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":693915},"rest":"https://alion.io/mcp/rest/get_company?id=693915"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpaynovate-customer-support-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpaynovate-customer-support-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpaynovate-customer-support-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/paynovate-customer-support-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpaynovate-customer-support-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":776610}},{"tool":"search_jobs","arguments":{"company":"paynovate.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":776610},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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