{"id":243260,"url":"https://alion.io/job/payoneer-customer-lifecycle-program-manager","title":"Customer Lifecycle Program Manager","company":{"id":58732,"name":"Payoneer","domain":"payoneer.com","url":"https://alion.io/company/payoneer-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":18,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-12T06:44:17Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-11T00:47:57Z","board_verified":true,"closed_at":null,"days_open":151,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":150},"description":"About Payoneer\nFounded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.\nBy taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence.\nAs a Scale Engagement Portfolio Manager, you will enable Customer Success teams to drive customer retention and growth by delivering scalable processes, operational excellence, and successful execution of strategic initiatives. You will partner with Regional CS Leadership while leading global programs, bridging global strategy with regional execution to improve customer outcomes and business performance. \nWhat You'll Do \nDesign and run lifecycle programs: onboarding, adoption nudges, renewal, win-back, tied to journey stages and triggers. \nWork through digital motion: in-app guides, email/automation sequences, webinars, help content, community, not calls per account. \nUse data and health scores to segment and prioritize, then intervene only where signals warrant (at-risk, expansion-ready). \nPartner with Ops, Marketing, and Product to build the plays and measure what moves the metrics. \nDrive adoption of new processes, systems and tooling to ensure excellence in execution and tracking activities. \nAnalyze business performance and identify opportunities to improve efficiency, scalability, and customer outcomes. \nLead the Training agenda of the regional team ensuring that we cover all the gaps to increase their effectiveness (new tool adoption, product training, commercial speech, pricing analysis, etc.). \nWho You Are \n5+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, Consulting, or a similar role. \nProven experience leading cross-functional projects in a global organization. \nStrong project management, analytical, and stakeholder management skills. \nData-driven, proactive, and comfortable working in a fast-paced environment. \nExperience with building AI tools is a strong advantage. \nExperience with Salesforce and business intelligence tools is a strong advantage \nThe Payoneer Ways of Working \nAct as our customer’s partner on the inside\nLearning what they need and creating what will help them go further. \nDo it. Own it.\nBeing fearlessly accountable in everything we do. \nContinuously improve\nAlways striving for a higher standard than our last. \nBuild each other up \nHelping each other grow, as professionals and people. \nIf this sounds like a business, a community, and a mission you want to be part of, apply today.\nWe are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. 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