{"id":1331991,"url":"https://alion.io/job/payoneer-senior-ops-tech-specialist","title":"Senior Ops Tech Specialist","company":{"id":58732,"name":"Payoneer","domain":"payoneer.com","url":"https://alion.io/company/payoneer-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":13,"ghost_share":0,"stale_share":0.615,"repost_share":0.077,"time_to_fill_p50_days":58,"computed_at":"2026-10-26T05:57:25Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Herzliya, Israel","Ramat HaSharon, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":186000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3669},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"LLM","optional":false},{"name":"Multi-Agent Systems","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"PowerShell","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Zendesk","optional":false}],"status":"closed","first_seen_at":"2026-09-27T09:53:27Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-22T07:46:41Z","board_verified":false,"closed_at":"2026-10-22T07:46:41Z","days_open":24,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":24},"description":"About Payoneer\nFounded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.\nBy taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence.\nRole summary:\nWe are seeking a Senior Operations Technology Specialist (AI & Automation) to lead the design and implementation of scalable, automated, and AI-driven technical solutions across our operational ecosystem. This is a hands-on builder role, designed for an OpsTech professional who thrives on creating efficient, reliable business systems using a combination of low-code platforms, custom development, and advanced AI integration.\nThe ideal candidate excels at translating high-level business and operational requirements into robust technical solutions, owning delivery from initial design through implementation and iteration. You will manage your work through structured sprint cycles, balancing operational stability with continuous improvement, and proactively identifying opportunities to replace manual processes with intelligent, self-service, and AI-powered workflows.\nGlilot, Israel\nHynrid\nFull-time\nWhat you'll do:\nOwn the end-to-end technical health, stability, and scalability of operational systems and internal tools\nManage and continuously optimize the Zendesk ticketing ecosystem, including workflows, integrations, and automation\nLead the design and development of automated and self-service solutions to reduce manual effort and improve operational efficiency\nOwn the resolution of complex technical issues, from investigation through root cause and permanent fix\nPlan and execute work within a two-week sprint cycle, balancing operational reliability with continuous improvement and innovation\nDesign, build, and maintain system integrations and new platform capabilities supporting Operations and CX teams\nLeverage AI capabilities (including LLM-based applications and multi-agent systems) to enhance system intelligence and automate decision-making\nIdentify manual, repetitive processes and transform them into scalable, AI-driven workflows\nPartner closely with Operations, Product, and Engineering stakeholders to translate business needs into technical solutions\nEnsure internal tools are reliable, observable, secure, and continuously evolving through proactive improvements and monitoring\nWho you are:\nAI & Prompt Engineering: Proven experience leveraging cutting-edge AI tools and Large Language Models (LLMs) to accelerate development, automate complex tasks, and enhance solution quality. Must demonstrate an ability to craft sophisticated prompts and integrate AI outputs into functional workflows.\nAzure Platform Expertise: Hands-on experience building and managing solutions within the Azure ecosystem, specifically:Function Apps (Serverless compute)\nAutomation Accounts (Process automation and configuration)\nLogic Apps (Workflow orchestration)\nAzure DevOps (Boards, Repos, and Pipelines)\n\nAPI Integration: Proven experience working with REST APIs to connect disparate systems and build cohesive technical ecosystems.\nAgile & Operations: Must have experience working within a formal ticketing system (ZenDesk, SF) and delivering work through structured sprints.\nBusiness Translation: A demonstrated ability to take high-level business requirements and architect the technical \"how-to\" from scratch.\nProblem Solving: Excellent analytical skills with a track record of troubleshooting complex environment issues independently.\nAbility to work independently and manage multiple tasks effectively\nMicrosoft Power Platform: Experience with Power Apps or Power Automate.\nAdvantage:\nData & Scripting: Advantage for candidates with strong proficiency in data manipulation and scripting (PowerShell, Bash, or SQL).\nCoding: Advantage Experience with Python coding is a significant plus.\nFamiliarity with additional languages.\nThe Payoneer Ways of Working \nAct as our customer’s partner on the inside\nLearning what they need and creating what will help them go further. \nDo it. Own it.\nBeing fearlessly accountable in everything we do. \nContinuously improve\nAlways striving for a higher standard than our last. \nBuild each other up \nHelping each other grow, as professionals and people. \nIf this sounds like a business, a community, and a mission you want to be part of, apply today.\nWe are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. 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