{"id":243704,"url":"https://alion.io/job/payoneer-team-manager-chargebacks-payment-disputes","title":"Team Manager, Chargebacks & Payment Disputes","company":{"id":58732,"name":"Payoneer","domain":"payoneer.com","url":"https://alion.io/company/payoneer-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":21,"ghost_share":0.048,"stale_share":0.429,"repost_share":0.048,"time_to_fill_p50_days":55,"computed_at":"2026-11-15T07:52:55Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Herzliya, Israel","Ramat HaSharon, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":189000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3901},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"closed","first_seen_at":"2026-08-05T16:37:27Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-11-02T09:16:55Z","board_verified":false,"closed_at":"2026-11-02T09:16:55Z","days_open":88,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":88},"description":"About Payoneer\nFounded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.\nBy taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence.\nChargebacks & Payment Disputes Team Manager\nRole Summary\nYou will lead and develop Payoneer's global Chargebacks & Payment Disputes team, spanning three hubs and multiple time zones, serving as the company's center of expertise for managing payment reversals, disputes, and recovery across card payments, ACH debit, and other payment methods. You will own team performance - productivity, recovery rates, service levels, and quality - while building strong working relationships with banks, payment providers, and internal stakeholders across Risk, Compliance, and Product. You will drive process improvement, automation, and control enhancements that reduce risk and improve the customer and stakeholder experience. This is a hybrid, full-time role based in Israel.\nHybrid\nFull-time\nWhat You'll Do\nLead and develop a global team across three hubs and multiple time zones, driving collaboration and accountability.\nOversee team capacity, priorities, and service delivery to ensure execution aligns with business objectives.\nMaintain and improve dispute management processes, policies, and controls across card payments, ACH debit, and other payment methods.\nManage relationships with banks, payment providers, customers, and external vendors, including their operational and risk teams.\nPartner with Risk, Compliance, Reconciliation, Business, Product, and Customer Care on investigations and dispute resolution.\nLead process improvement, automation, and optimization initiatives to boost efficiency and reduce risk.\nOwn team performance across quantitative metrics (productivity, recovery rates, backlog, SLAs) and qualitative metrics (accuracy, compliance, audit readiness).\nUse operational reports and data analysis to identify trends, risks, and opportunities for improvement.\nWho You Are\n5+ years of experience leading operational teams.\nExperience in chargebacks, disputes, payments operations, risk, or fraud is highly desirable; strong operational leaders from fintech/payments who can quickly build domain expertise will also be considered.\nProven experience managing teams across multiple locations, cultures, and time zones.\nStrong operational leadership track record, achieving KPIs, SLAs, and quality targets.\nOutstanding people-management skills: coaching, mentoring, development, and building high-performing teams.\nExcellent prioritization and organizational skills, able to manage competing business needs.\nStrong analytical and problem-solving skills with exceptional attention to detail.\nHighly independent, with a strong sense of ownership and accountability.\nAdvanced Excel skills and excellent written and verbal English communication.\nThe Payoneer Ways of Working \nAct as our customer’s partner on the inside\nLearning what they need and creating what will help them go further. \nDo it. Own it.\nBeing fearlessly accountable in everything we do. \nContinuously improve\nAlways striving for a higher standard than our last. \nBuild each other up \nHelping each other grow, as professionals and people. \nIf this sounds like a business, a community, and a mission you want to be part of, apply today.\nWe are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.","description_format":"text","description_chars":4402,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Israel","iso":"IL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-09-05T10:36:22Z"},{"event":"close","at":"2026-11-02T09:16:55Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/payoneer-team-manager-chargebacks-payment-disputes","json_url":"https://alion.io/job/payoneer-team-manager-chargebacks-payment-disputes.json","meta":{"generated_at":"2026-11-15T23:28:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20298,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58732},"rest":"https://alion.io/mcp/rest/get_company?id=58732"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpayoneer-team-manager-chargebacks-payment-disputes"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpayoneer-team-manager-chargebacks-payment-disputes"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpayoneer-team-manager-chargebacks-payment-disputes"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/payoneer-team-manager-chargebacks-payment-disputes\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpayoneer-team-manager-chargebacks-payment-disputes"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":243704}},{"tool":"search_jobs","arguments":{"company":"payoneer.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":243704},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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