{"id":2341271,"url":"https://alion.io/job/paypal-site-reliability-engineer","title":"Site Reliability Engineer","company":{"id":71,"name":"PayPal","domain":"paypal.com","url":"https://alion.io/company/paypal","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":41,"ghost_share":0,"stale_share":0.927,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-17T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Chaos Engineering","optional":false},{"name":"CI/CD","optional":false},{"name":"Kubernetes","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CloudFormation","optional":true},{"name":"Commander.js","optional":true},{"name":"Datadog","optional":true},{"name":"DNS","optional":true},{"name":"Docker","optional":true},{"name":"GCP","optional":true},{"name":"GitOps","optional":true},{"name":"Grafana","optional":true},{"name":"Incident Management","optional":true},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true},{"name":"Prometheus","optional":true},{"name":"Splunk","optional":true},{"name":"SRE","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-10-12T11:23:35Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-17T05:23:43Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Company\nPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.\nWe operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.\nWe offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.\nOur beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.\nJob Summary:\nWhat do you need to know about the roleThis is an incident command role. You'll direct application and infrastructure teams during incidents making work assignments, prioritizing troubleshooting paths, and authorizing critical actions like rollbacks and regional failovers. You need the technical knowledge to rapidly read Infrastructure as Code, Kubernetes manifests, and CI/CD configurations to make informed decisions under pressure.\nMeet Our Team\nThe Site Health Engineering (Command Center) team serves as the operational and technical authority during PayPal's most critical incidents. We are a team of experienced infrastructure and reliability professionals who blend deep technical expertise with sound judgment under pressure, directing cross-functional engineering efforts across PayPal's core platforms and family of brands, including Venmo, Xoom, Zettle, and Braintree.\nJob Description:\nEssential Responsibilities:\nActively monitor and analyze system metrics to ensure the availability, performance, and reliability of digital platforms and applications.\nDiagnose and resolve complex system issues, perform root cause analysis, and implement long-term fixes to prevent recurrence.\nCreate and maintain automation scripts, tools, and processes to streamline operations, reduce manual effort, and enhance reliability.\nConfigure and improve monitoring and alerting tools to provide actionable insights into system health and performance.\nAnalyze system usage trends and forecast future resource requirements to ensure scalability and prevent capacity-related issues.\nWork with development teams to design and implement reliable, fault-tolerant systems, incorporating best practices for high availability.\nEnsure smooth and reliable software releases by managing continuous integration and continuous delivery (CI/CD) pipelines.\nPerform failure simulations, such as chaos engineering, to identify weaknesses and improve system robustness.\nDevelop and maintain detailed documentation for system configurations, operational procedures, and incident handling workflows.\nPartner with development, operations, and product teams to enhance system architecture for improved performance, reliability, and scalability.\nMinimum Qualifications:\n1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.\nAdditional Responsibilities & Preferred Qualifications:\nYour way to Impact\nRather than building or maintaining infrastructure day-to-day, our team is entrusted with a broader mandate: safeguarding the reliability, resiliency, and availability of some of the world's most heavily trafficked financial platforms. We hold final decision-making authority during high-severity incidents, partner closely with executive leadership on post-incident learnings, and drive the tooling and processes that continuously strengthen our incident response capabilities.\nYou'll also regularly interface with development teams and leadership during critical incidents and post-mortems, and drive implementation of tooling that advances the Command Center's capabilities.\nIncident Management & Response\nAct as incident commander with final decision authority -- directing engineering teams, authorizing rollbacks, and commanding regional failovers\nDirect application and infrastructure teams during incidents by making work assignments and prioritizing troubleshooting paths\nRapidly assess incidents by reading Infrastructure as Code (Terraform, CloudFormation), Kubernetes manifests, and CI/CD configurations\nGive final authorization for critical actions including production rollbacks, regional failovers, and emergency changes\nInterface with executive leadership during critical incidents and post-mortems to provide technical guidance and impact assessments\nIdentify when incidents stem from teams deviating from established cloud-native patterns\nCommand cross-functional teams during high-severity incidents affecting PayPal core and brand platforms (Venmo, Xoom, Zettle, Braintree)\nLead blameless postmortem sessions and contribute to Root Cause Analysis (RCA) processes\nDrive continuous improvement initiatives based on incident learnings. Serve as the primary technical escalation point during critical incidents\nAccelerate incident response times through standardized playbooks and automated workflows\nCoordinate cross-functional teams during high-severity incidents affecting PayPal core and brand platforms (Venmo, Xoom, Zettle, Braintree)\nDrive continuous improvement initiatives based on incident learnings\nCloud Exposure\nLeverage knowledge in cloud platforms (AWS, GCP, Azure) to drive incident resolution\nSupport Braintree and Venmo cloud infrastructure operations\nGuide teams toward solutions by providing direction during incidents\nStay current with emerging cloud technologies and best practices\nImplement automation, dashboards, and tooling to enhance the team's incident response capabilities\nBuild runbooks and playbooks for cloud-native incident scenarios\nDevelop internal tools and scripts to improve operational efficiency\nDrive projects that advance the Command Center's operational capabilities\nSite Resiliency & Infrastructure Management\nProactively identify and address vulnerabilities in cloud (AWS, GCP, Azure) and on-premises infrastructure\nReview Infrastructure as Code changes for reliability risks as part of change approval process\nIdentify architectural anti-patterns in Kubernetes deployments and cloud migrations\nConduct regular disaster recovery drills and readiness tests before major events (Thanksgiving, Cyber 5, peak shopping seasons)\nParticipate in situation room activities for new product rollouts\nDrive site resilience projects to enhance system reliability and uptime\nProactively identify and address vulnerabilities in cloud (AWS, GCP, Azure) and on-premises infrastructure\nLead new datacenter and CDN certification initiatives\nConduct regular disaster recovery drills and readiness tests before major events (Thanksgiving, Cyber 5, peak shopping seasons)\nParticipate in situation room activities for new product rollouts\nDrive site resilience projects to enhance system reliability and uptime\nIn your day-to-day role you will be responsible for: \n3days -4days alternating 12-hour shift pattern. \nTake ownership of system performance monitoring, identify inefficiencies, and lead initiatives to improve the overall availability and reliability of digital platforms and applications.\nLead and manage the response to complex, high-priority incidents, ensuring prompt resolution and a thorough root cause analysis to prevent future occurrences.\nLead reliability-focused initiatives, ensuring systems are highly available, resilient, and scalable, and promote best practices across engineering teams.\nEnhance the monitoring infrastructure by identifying key metrics, optimizing alerting, and improving system observability to ensure the reliability of large-scale systems.\nPartner with engineering and product teams to identify opportunities for improving system architecture, focusing on scalability, reliability, and fault tolerance.\nDrive continuous improvement across operational workflows, identifying areas for optimization, cost reduction, and performance enhancement.\nWhat do you need to bring \nTechnical Skills\nHands-on experience with at least one major cloud provider (AWS or GCP required; multi-cloud experience preferred)\nHands-on experience with Kubernetes and CNCF ecosystem tools, including troubleshooting K8s deployments, manifests, and cluster issues\nProven experience managing critical incidents in Infrastructure-as-Code driven environments, including troubleshooting IaC state issues, GitOps failures, and cloud-native deployment problems\nExperience with monitoring and observability tools (Splunk, Datadog, Prometheus, Grafana)\nStrong knowledge of networking, load balancing, CDN technologies, and DNS management\n2+ years of experience in site reliability engineering, infrastructure operations, or similar technical operations roles\nDeep understanding of distributed systems, microservices architecture, and containerization (Docker, Kubernetes)\nSoft Skills\nExceptional communication skills with ability to articulate complex technical issues to both technical and non-technical stakeholders\nExecutive presence and ability to effectively communicate with senior leadership during high-pressure incidents and post-mortems\nStrong analytical and problem-solving abilities with a systematic approach to troubleshooting\nAbility to remain calm under pressure and make critical decisions during incidents\nExcellent collaboration skills with experience working across global, cross-functional teams\nStrong documentation skills and attention to detail\nSubsidiary:\nPayPalTravel Percent:\n0PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.\nFor the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.\nOur Benefits:\nAt PayPal, we’re committed to building an equitable and inclusive global economy. 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