{"id":1300466,"url":"https://alion.io/job/payreto-team-lead-payreto","title":"Team Lead - Payreto","company":{"id":3775718,"name":"Payreto","domain":"payreto.com","url":"https://alion.io/company/payreto","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":23000,"period":"year","method":"role_seniority_country_cell","sample_n":14},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-26T11:28:39Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-11-04T07:54:55Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"WHAT WE OFFER\nCompetitive Salary Packages\nProfessional Development Opportunities\nHybrid Work Setup\nEquipment Provided\nDay 1 HMO\nLife Insurance\n Position OverviewThe Team Lead (PaaS Shared) role is responsible for overseeing day-to-day team activities to ensure alignment with organizational goals and performance standards. This role provides strategic direction, mentorship, and performance management to support team efficiency and professional development. The Team Lead facilitates training initiatives, conducts regular coaching and evaluations, and fosters a positive and collaborative team environment. Additionally, the position ensures operational compliance, maintains accurate documentation, and communicates effectively with cross-functional teams and senior leadership. A high level of professionalism, sound judgment, and a proactive approach to continuous improvement are essential in this role.\nWHAT WILL YOU DO?\nTeam Management\nProvide clear direction and mentorship to team members to ensure task alignment and productivity.\nMonitor individual and team performance through metrics and regular assessments.\nLead regular team meetings to align on goals, share updates, and address concerns.\nResolve team conflicts professionally and promote a cooperative work environment.\nIdentify potential operational or personnel issues early and take proactive action.\nMake timely, data-driven decisions that support team and business objectives.\nImplement effective solutions to operational challenges and track their impact.\nPromote a positive team culture that encourages collaboration and motivation.\nServe as the primary liaison between the team and other departments or management.\nEnsure consistent and effective communication within the team and with stakeholders.\nTraining and DevelopmentIdentify training needs and coordinate appropriate learning and development opportunities.\nMaintain and update the team’s knowledge base with relevant procedures and resources.\nProvide weekly coaching sessions to reinforce skills and support growth.\nConduct regular performance reviews with clear feedback and development plans.\nGive constructive, actionable feedback to support performance improvement.\nRecognize and reward team members for outstanding contributions and achievements.\nReport team performance and updates to higher management in a clear, timely manner.\nOperational Support TasksManage team schedules and workloads to optimize coverage and efficiency.\nKeep accurate records of team activities, attendance, and project documentation.\nEnsure compliance with policies and administer disciplinary actions when necessary.\nAssist with candidate screening, interviews, and onboarding during the hiring process.\nComplete ad hoc assignments as directed by the immediate supervisor.\nPropose improvements to existing processes to enhance performance and efficiency.\nEscalate urgent or complex issues to supervisors or clients as appropriate.\nPrepare and deliver reports and dashboards to internal and external stakeholders.\nAdhoc TasksStay informed about industry trends to enhance service quality and provide more effective support to clients.\nExecute other duties and responsibilities as assigned by the immediate supervisor or manager.\nProactively identify and recommend initiatives to enhance departmental efficiency.\nDemonstrate flexibility in extending working hours as necessary to meet business needs.\n WHAT SHOULD YOU HAVE?Bachelor’s Degree in any field.\nHas at least 2-3 years experience as a Team Lead, Client/Technical Support Team Lead in a BPO/same industry serving international client/s\nMust have intermediate to advanced skills in GSuite/MS Office Suite\nMust have above-average attention to detail, logical, numerical, and verbal reasoning, and adherence to rules\nProcess-oriented\nGood written and verbal communication skills\nAbility to resolve interpersonal conflict in the office\nDetail-oriented team player with a positive attitude\nStrong problem-solving and analytical skills\nAbility to guide, mentor, motivate, and coach the team to achieve goals\nAdvanced technological skill set\nKnowledgeable in Strategic Planning and Quality Management\nAbility to work well under pressure with a high degree of accuracy\nAbility to establish collaborative working relationships with extended team members\nMust be proactive, a critical thinker, a team player, and have a positive attitude\nGood Analytical and Strategic thinking\nHigh attention to 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