{"id":4263384,"url":"https://alion.io/job/paysafe-team-lead-security-operations-center","title":"Team Lead, Security Operations Center","company":{"id":51387,"name":"Paysafe","domain":"paysafe.com","url":"https://alion.io/company/paysafe","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SIEM","optional":false},{"name":"IBM QRadar","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-11-13T14:23:47Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T16:12:57Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.Lead and support the SOC L1 team to ensure effective 24×7 detection, triage, and escalation of security events. Partner closely with the Cyber Incident Response Team (CIRT) to ensure consistent incident handling, high quality analysis, and continuous improvement through coaching, collaboration, and clear processes.\nWhat to expect:\nCoordinate and oversee day to day SOC L1 activities, including shift planning and priority setting\nReview alerts, tickets, and triage notes to ensure quality, accuracy, and SLA/KPI alignment\nCoach and develop analysts through feedback, training, calibration sessions, and post incident reviews\nEscalate confirmed or complex incidents to CIRT and collaborate on playbooks and escalation criteria\nAnalyze alert and log trends to identify gaps, tuning opportunities, and false positives\nFocus primarily on people leadership and process improvement, with limited hands on analyst work (under 20%)\nTo be successful you need to have:\n3+ years of experience in a SOC, including 1-2 years in a leadership or supervisory role\nPractical experience with SIEM, EDR, IDS/IPS, logging platforms, and related security tools\nStrong skills in incident triage, log analysis, and escalation\nWorking knowledge of incident response processes and forensic fundamentals\nClear, inclusive communication skills and a collaborative coaching approach\nConsidered nice to have:\nIndustry certifications (e.g., GCIA, GCIH, GSEC, CISSP, CEH, Splunk, QRadar)\nExperience supporting 24×7 operations and on call rotations\nExposure to playbook development and SOC metrics reporting\nWe offer in return:\nThe opportunity to write the history of a leading and growing multinational company.\nTailor-made training and ongoing development to help you enhance your skills in the field of online payments.\nMultiple career progression opportunities in a dynamic in-house business.\nEnvironment where product expertise, professional and personal commitment are rewarded.\nCompetitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs).\nFun and collaborative working atmosphere.\nFlexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model.\n Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.\nSend your CV in English.\nOnly shortlisted candidates will be contacted for an interview\nWondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews\n Equal Employment Opportunity\nPaysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. 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