{"id":3158991,"url":"https://alion.io/job/paysafe-technical-support-specialist-2","title":"Technical Support Specialist","company":{"id":51387,"name":"Paysafe","domain":"paysafe.com","url":"https://alion.io/company/paysafe","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-10-23T12:56:34Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T10:47:31Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, online trading, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.To help us fuel accelerated growth, we are looking for a Technical Support Specialist for our team. \nAs a member of our Technical Support team, you will be an important representative and ambassador of the company brand, by providing exceptional levels of support, expert guidance and service. You will be serving both our Enterprise and SMB merchant base as well as internal departments.\nWhat to expect:\n\nProvide e-mail and phone support to existing merchants\nServe as a primary point of contact for merchant requests, questions, guidance and service issues. \nAnalyze merchant’s payment related issues, assist with disputes, and provide sustainable solutions \nPerform problem determination with merchants as well as conduct investigations for technical issues\nTroubleshoot and resolve technical issues related to Paysafe’s applications and systems\nEnsure prompt communication with merchants, account managers, and partner managers on request status\nCollaborate with internal teams (Development, Technical Operations, Compliance team, Payments, Legal etc.) to resolve customer issues and requests\nTake full ownership of reported issues (internal and external), including close follow-up on escalations to ensure efficient resolution\nParticipate in the out-of-hours on-call rotation\nTo be successful you need to have:\n\nAt least 2 years of experience in technical support\nKnowledge on how to professionally deal with confidential information\nUnderstanding of major internet protocols and languages: HTTP, HTML, Web services, XML, REST, JSON\nFamiliarity with web-based applications and e-commerce principles like Webhooks, callbacks and CSS is considered an advantage\nAbility to communicate effectively and professionally in English, both in writing and verbally\nA strong sense of responsibility, teamwork, attention to detail, urgency and accountability \nFollow the best practice ticket management process, i.e. ensuring tickets owned are handled and updated timely and every effort is made to meet service levels\n Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.\nSend your CV in English.\nOnly shortlisted candidates will be contacted for an interview.\nWondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews\nEqual Employment Opportunity\nPaysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. 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