{"id":3765095,"url":"https://alion.io/job/paytech-nexus-client-success-manager-digital-payments","title":"Client Success Manager – Digital Payments","company":{"id":4433588,"name":"PayTech Nexus","domain":"paytechnexus.com","url":"https://alion.io/company/paytech-nexus","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Karachi, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T19:47:28Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T21:18:24Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Title: Client Success Manager - Digital Payments\nEmployment type: Contract (On-site)\nContract length: 12 months\nLocation: Karachi, Pakistan\nPURPOSE OF THE PROJECT\nThe Shared Client Success Manager delivers scalable, high-quality support to long-tail client portfolio through a one-to-many engagement model. The role manages client inquiries, supports onboarding and implementation readiness, promotes adoption of solutions and self-service tools, coordinates internal expertise, handles escalations, and helps optimize client performance across the client lifecycle.\nCore Responsibilities and Accountabilities:\nClient Onboarding and Implementation:\nSupport pre-sales activities, new deals and RFPs as requested by Sales and CSM leadership.\nProvide onboarding assistance from the initial sales engagement through implementation, with increased monitoring during a client's first 12 months.\nValidate operational readiness before implementation and coordinate the relevant teams to support delivery.\nFunction as an escalation point for implementation issues and help accelerate time to revenue.\nClient Adoption and Growth:\nSupport scalable campaigns that drive adoption of implemented products.\nPromote self-service and AI support tools during client interactions to encourage case deflection.\nIdentify client pain points and pass relevant product or service leads to Account Executives.\nPartner with regional teams on targeted outreach aligned with regional priorities.\nClient Support and Escalation Management:\nManage client queries through a shared mailbox or case queue and own resolution end to end.\nCoordinate with subject matter experts and internal teams based on client needs.\nServe as an escalation point for complex matters and for major incident or crisis communications.\nRedirect regular issue-resolution activities to the appropriate Client Resolution, Technical Solutions, or third-party teams.\nClient Education, Readiness and Service Continuity:\nProvide client orientation, training, and regional educational webinars on relevant operational topics.\nSupport communications and outreach related to VBNs, mandates, BERs and other key topics.\nTrack operational waivers, expiring certificates and opt-out initiatives to support client compliance.\nSupport targeted outreach for clients associated with recurring operational incidents.\nClient Performance Optimization:\nOversee the delivery of standardized behavioural fee reporting and best-practice guidance.\nSupport health checks, optimization campaigns, and follow-up client queries.\nGenerate interest in commercialized consultative support and paid optimization engagements.\nCollaborate with Account Executives and regional GBO or VCA teams on scalable or bespoke initiatives.\nKnowledge and Experience:\nClient success and relationship management.\nIssue resolution and escalation management.\nStakeholder coordination across Sales, product, technical and operational teams.\nClear client communication, facilitation, and presentation skills.\nAbility to manage multiple clients and cases in a high-volume shared-service environment.\nAnalytical thinking and attention to operational readiness, continuity, and compliance.\nStrong ownership, collaboration, and end-to-end case management.\nMandatory Skills:\nBachelor's degree in Finance, Economics, Business Administration, Computer Science, Information Technology, or a related field (Master's preferred).\nPrevious experience within Banking, Digital Payment & Card solutions, or the FinTech industry.\nRegional experience, including working in a faced-paced matrix organisation.\nExcellent communication skills in English (written, verbal, and presentation).\nPreferred Skills:\nExperience in client success, customer support, account management, payments, banking, financial services, fintech, or consulting.\nExperience managing multiple clients and internal stakeholders simultaneously.\nExperience using CRM, case-management, or shared-service support channels.\nExperience coordinating client onboarding, implementation readiness, operational support, or service 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