{"id":2901806,"url":"https://alion.io/job/paytech-nexus-loyalty-operations-manager","title":"Loyalty Operations Manager","company":{"id":4433588,"name":"PayTech Nexus","domain":"paytechnexus.com","url":"https://alion.io/company/paytech-nexus","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Muscat, Oman"],"countries":["OM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":64000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2667},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T06:40:57Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T19:14:47Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Title: Loyalty Operations Manager\nTerm: 12 months- renewable\nLocation: Muscat, Oman\nDivision: Customer Experience/ Loyalty Operations\nReports to: Head of Loyalty Operations\nRelevant experience: 4-7 years in loyalty operations, customer experience, or service delivery within consumer facing industries.\nMandatory requirements:\nHands on experience supporting or running consumer loyalty program operations\nDirect exposure to earn/burn mechanics, expiry, tiers, rewards, campaigns, and exception handling\nProven experience owning or supporting operational SOPs, including dispute handling, service recovery, ad escalation processes.\nStrong background in operations, customer experience, or service delivery within a consumer business\nExperience training frontline and support teams and supporting operational change during launches or revamps\nEnglish Language (Arabic is a plus)\nImmediately Available\nPurpose of Project\nYou will play a critical role in ensuring the successful launch, operational readiness, and ongoing performance of a large-scale customer loyalty program across digital and assisted channels. This role focuses on translating loyalty design into seamless day-to-day operations, enabling frontline teams, and ensuring consistent, high quality customer experiences. As a key operational owner, you will drive process excellence, resolve real-time issues, and continuously improve program execution- providing a strong platform for customer engagement, retention, and long-term value creation.\nKey Activities:\nOperational readiness and validation (30%)- Validate loyalty program rules, including earn/burn, expiry, and exception handling, to ensure operational feasibility across all channels\nGo-live and stabilisation support (25%)- Support launch activities, hypercare, reconciliation, and post-launch stabilisation. \nTraining and enablement (15%)- Co-develop and deliver role-based training and ensure effective rollout to frontline and support teams. \nDay-to-day operations support (20%)- Manage ongoing loyalty operations, including offer updates, partner changes, and rule clarifications. \nStakeholder coordination (10%)- Collaborate with cross-functional teams to resolve operational issues impacting customer experience. \nKnowledge and Experience\nDeep understanding of loyalty program operations, including earn/burn logic, rewards, and partner models\nExperience in consumer-facing industries (telecommunications, banking, or retail preferred)\nFamiliarity with CRM systems, loyalty platforms, and rules-based engines. \nStrong Operational excellence mindset, including SOP design, process optimisation, and risk control.","description_format":"text","description_chars":2645,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Oman","iso":"OM","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T06:40:57Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.674,"p_room":0.45,"age_days":4,"expected_fill_days":3,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/paytech-nexus-loyalty-operations-manager","json_url":"https://alion.io/job/paytech-nexus-loyalty-operations-manager.json","meta":{"generated_at":"2026-10-25T21:31:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30433,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4433588},"rest":"https://alion.io/mcp/rest/get_company?id=4433588"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpaytech-nexus-loyalty-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpaytech-nexus-loyalty-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpaytech-nexus-loyalty-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/paytech-nexus-loyalty-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpaytech-nexus-loyalty-operations-manager"}]}