{"id":2901809,"url":"https://alion.io/job/paytech-nexus-loyalty-program-tech-pmo","title":"Loyalty Program Tech PMO","company":{"id":4433588,"name":"PayTech Nexus","domain":"paytechnexus.com","url":"https://alion.io/company/paytech-nexus","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-10-20T06:40:57Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T15:07:38Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Title: Loyalty Program Tech PMO\nTerm: 12 months\nLocation: Riyadh, KSA\nDivision: Loyalty\nReports to: Head of Loyalty\nRelevant experience:\n8+ experience in technical program management support with specific experience in launching loyalty platforms/ programs\nMandatory requirements:\nStrong technical understanding of system integrations (APIs, middleware, data flows) across bank systems, loyalty platforms, and partners. \nHands on experience in loyalty or similar platform implementations and testing, including partner integration and redemption journeys. \nProven ability to lead end-to-end delivery and coordinate multiple work streams and cross-functional teams. \nPurpose of the Project\nWe are seeking a Technical PMO Manager with deep expertise in loyalty platforms and complex system integrations to lead end-to-end delivery across banking and partner ecosystems. The role will drive program governance while actively engaging in technical coordination across APIs, middleware, and data flows to ensure seamless execution of loyalty journeys, including accrual, redemption, and partner integrations.\nKey Activities:\nProgram & Delivery Management\nLead end-to-end delivery of loyalty initiatives, ensuring alignment with business objectives, timelines, and quality standards. \nCoordinate multiple work streams across business, technology, vendors, and external partners. \nEstablish and manage PMO governance frameworks, including planning, reporting, risk tracking, and dependancy management. \nTrack milestones, deliverables, and ensure adherence to program timelines and budgets. \nTechnical Integration Oversight\nOversee integration across banking systems, loyalty platforms, and partner ecosystems\nDrive alignment on API specifications, middleware architecture, and data exchange frameworks\nEnsure proper management of data flows, reconciliation processes, and system dependancies. \nAct as a bridge between technical teams and business stakeholders, translating requirements into actionable plans. \nLoyalty Platform Implementation\nSupport implementation of loyalty systems, including: Customer accrual and earning rules, redemption journeys across channels, and partner onboarding and integration. \nCoordinate SIT, UAT, and end-to-end testing cycles, ensuring readiness for go-live. \nEnsure customer journeys are smooth, scalable, and fit for purpose. \nIssue Management & Root Cause Analysis\nProactively identify, track, and manage risks, issues, and blockers. \nConduct root cause analysis for integration failures and system defects. \nLead cross-functional teams in issue resolution, ensuring minimal impact on delivery timelines\nImplement preventative measures to reduce recurring issues\nStakeholder Management\nEngage senior stakeholders across technology, product, operations, and external partners. \nProvide clear and structured reporting on program status, risks, and dependancies. \nEnsure alignment across all parties and maintain decision-making transparency. \nKey requirements:\nTechnical & Functional Expertise\nStrong understanding of:\nAPIs, micro services, middleware, and system integrations. \nData flows between banking systems, loyalty platforms, and third-party partners\nHands on experience in loyalty platforms or similar ecosystems, (e.g. rewards, campaigns, partner marketplaces)\nFamiliarity with end-to-end customer journeys including earning, redemption, and settlement \nDelivery Experience:\nProven experience in leading complex, multi-stream programs in banking, payments, or loyalty domains.\nDemonstrated success in managing cross-functional and vendor-driven environments\nExperience overseeing testing cycles (SIT/UAT) and go-live readiness\nProblem-Solving & Analytical Skills\nStrong capability in root cause analysis and troubleshooting complex integration issues\nAbility to work in high pressure environments with multiple dependancies\nStructured and analytical approach to issue resolution and decision-making\nSoft Skills\nStrong stakeholder management and communication skills\nAbility to translate technical concepts into business language and vice versa\nHighly organized with strong PMO discipline and attention to detail\nProactive, ownership-driven mindset\nPreferred Qualifications\nExperience working with banks in KSA/GCC or similar regulated environments\nExposure to loyalty vendors / platforms\nCertifications in PMP, PRINCE2, Agile, or Scrum are a plus","description_format":"text","description_chars":4389,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gift Cards & Loyalty Programs","Fan 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