Technical Business Analyst

Job Title: Technical Business Analyst

Term: 12 months

Location: Jeddah, KSA

Division: Banking & Technology

Relevant experience: 8-10 years experience

Mandatory requirements: Hands on expertise with cards management systems, experience in cards and payments industry.

Purpose of Job:

The technical business analyst will act as the bridge between the bank and the technical team, helping both sides communicate, align, and efficiently launch the commercial card program. This involves gathering and documenting requirements, coordinating with technical teams, ensuring compliance, facilitating testing, and ensuring the system is optimized for clients needs. The goal is to ensure the commercial program is launched on time, with minimal issues, and that it meets the banks strategic objectives for its commercial (SME + LM) cards. The resource will play a pivotal role in driving the development and optimization of the banking Commercial Cards platform. With extensive expertise in banking systems and infrastructure, particularly in Cards, you will lead the gathering and documentation of business requirements, translate them into actionable technical specifications, and ensure successful implementation. Leveraging your 10+ years of experience, you will collaborate with cross-functional teams to deliver innovative solutions and ensure seamless integration of financial services. Additionally, you will support the resolution of production issues and drive process enhancements to optimize system performance and reliability

TASKS

Core Responsibilities and Accountabilities

• Requirements Gathering and Analysis: Engage with stakeholders to define and understand business goals, processes, and challenges related to cards and payment systems. Conduct detailed analysis of business requirements and translate them into comprehensive, precise technical requirement documents (TRDs).
• Technical Documentation: Draft and maintain in-depth technical specifications for system design, API integrations, and workflows related to card infrastructure and payment systems. Document system architecture, ensuring alignment with business objectives and operational scalability.
• Collaboration and Stakeholder Management: Work closely with developers, operations, and product teams to ensure technical feasibility and alignment with requirements. Act as the primary point of contact between business and technical teams, facilitating seamless communication and collaboration.
• Banking Systems Expertise: Utilize deep knowledge of banking systems and card management infrastructure to design and support advanced features like spend tracking, dynamic reporting, and expense management. Ensure compliance with industry standards, including PCI-DSS, and support risk management initiatives related to card operations.
• Production Support: Lead efforts to identify, diagnose, and resolve production issues, ensuring system reliability and minimizing disruptions. Collaborate with IT and operational teams to enhance system performance and scalability.
• Strategic Insights and Innovation: Stay informed about the latest trends and technologies in banking, fintech, and card systems. Proactively recommend innovative solutions and process improvements to enhance platform functionality and operational efficiency. Ongoing Technical Support: Post-implementation support for the client Product and Business teams to help configure and onboard new corporates on systems.

Skills

• Experience with SaaS, spend and expense management platforms or payment gateways.
• Familiarity with payment trends, open banking, BaaS and other global trends.
• Knowledge of compliance standards, such as PCI-DSS, and data security protocols.
• Exposure to designing user-centric financial platforms with a focus on intuitive UI/UX.
• Knowledge in banking product development, back-end and front-end development.
• Familiarity with advanced tools for business process modeling, and project management tools, such as Visio, BPMN, or Lucid charts
• Experience in ERP systems and expense management platforms like Concur, SAP, or similar tools

Knowledge and Experience

• Bachelors degree in computer science, Information Systems, or a related field.
• 10+ years of experience in business analysis within the banking or fintech industry, with a focus on card management systems and payment infrastructure.
• Proven expertise in drafting detailed technical requirement documents and system specifications.
• Hands-on expertise with Cards Management Systems such as FIS Cortex, NI, TSYS, Core banking system.
• Extensive experience in cards and payments industry
• Strong understanding of payment systems, card processing, and financial services, particularly Commercial Cards products (e.g., Corporate Cards, Travel Cards, Virtual Cards, Central Travel Account)
• Strong understanding of API integrations, SDKs, and RESTful services for seamless integrations, in addition to card processing workflows, and financial systems.
• Extensive experience in production support, including diagnosing and resolving technical issues efficiently.
• Experience working with payment schemes (Visa, Mastercard, etc.)
• Exceptional analytical, problem-solving, and communication skills, with a strong focus on collaboration and stakeholder engagement.
• Excellent communication, and problem-solving skills.
• Proven stakeholder management from technical and non-technical areas as well as senior management
• Ability to work in a dynamic, fast-paced environment